Dell B3465dnf Mono Smart Card Authentication Client Administrators Guide - Page 25

Troubleshooting 25 ADD THE USER'S GROUP TO THE AUTHORIZATION LIST FOR THE PRINTER Make sure the user's Active Directory group is listed in the Group Authorization List field in the application configuration settings. 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Advanced Settings heading, add the user's Active Directory group to the Group Authorization List field. Separate multiple groups with a comma. 3 Click Apply. Smart Card Authentication Client LDAP issues LDAP lookups fail Try one or more of the following: MAKE SURE PORT 389 (NON‑SSL) AND PORT 636 (SSL) ARE NOT BLOCKED BY A FIREWALL The printer uses these ports to communicate with the LDAP server. The ports must be open for LDAP lookups to work. DISABLE REVERSE DNS LOOKUPS The printer uses reverse DNS lookups to verify IP addresses. If reverse DNS lookups are not used on your network, then do the following: On printers running the Embedded Solutions Framework (eSF) version 3.0 or later: 1 From the Embedded Web Server, click Settings > Security > Security Setup. 2 From Step 1 under the Advanced Security Setup heading, click Kerberos 5. 3 Under the Kerberos Settings heading, select Disable Reverse IP Lookups. 4 Click Submit. On printers running eSF version 2.0: 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Advanced Settings heading, select Disable Reverse DNS Lookups. 3 Click Apply. Note: If you are unsure about which version of eSF your printer is running, then see "Checking which version of the Embedded Solutions Framework is installed on a printer" on page 28. IF THE LDAP SERVER REQUIRES SSL, THEN ENABLE SSL FOR LDAP LOOKUPS 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Advanced Settings heading, select Use SSL for User Info. 3 Click Apply.