Dell B3465dnf Mono Smart Card Authentication Client Administrators Guide - Page 24

Troubleshooting 24 "The OCSP responder certificate, stored on the printer, does not match the one returned by the responder" error message Try one or more of the following: CHECK THE OCSP RESPONDER CERTIFICATE 1 Access the application configuration settings from the Embedded Web Server. 2 Under the Online Certificate Status Protocol (OCSP) heading, make sure the correct certificate has been uploaded in the Responder Certificate field. 3 Click Apply. CHECK THE CERTIFICATE RETURNED FROM THE OCSP RESPONDER Make sure the OCSP responder is returning the correct certificate. "An error occurred while trying to validate the domain controller certificate against the OCSP responder" error message This system log error indicates that the domain controller is returning an incorrect certificate or that the OCSP responder is not checking the correct certificate. Try one or more of the following: CHECK THE DOMAIN CONTROLLER CERTIFICATE Make sure the domain controller is returning the correct certificate. CHECK THE OCSP RESPONDER Make sure the OCSP responder is checking the correct domain controller certificate. "The user is not authorized to use this device. Make sure the user belongs to an Active Directory group that is authorized to use the device" error message This system log error usually indicates that the user is not in an Active Directory group that is authorized to use the printer. Try one or more of the following: ADD THE USER TO AN AUTHORIZED ACTIVE DIRECTORY GROUP If user authorization is enabled for the printer, then add the user to an Active Directory group that is included in the authorization list for the printer.