Dell Chromebook 11 3180 Disassembly and Reassembly Guide - For use by Certifie - Page 46

Bluetooth issue, Touchpad and Hotkeys issues, Table 10. Audio, screen, and camera issuescontinued

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Table 10. Audio, screen, and camera issues(continued) Audio, screen, and camera issues 1. Check that the camera is not being blocked or covered by a privacy screen or other obstruction. 2. Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app 3. Try rebooting the Chromebook 4. If the camera issues persist, try to Reset or Recover the Chomebook. Bluetooth issue Table 11. Bluetooth issue Bluetooth issue Issue Bluetooth issues Possible solutions If you run into issues while attempting to pair or use a Bluetooth device with the Chromebook, try the following steps to resolve the issue: 1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook. 4. If you are still encountering issue with bluetooth, try to Reset or Recover the Chomebook. Touchpad and Hotkeys issues Table 12. Touchpad and hotkeys issues Issue Touchpad not responding Top row of keys (Hotkeys) not responding Touchpad / Hotkeys issues Possible solutions If the touch pad has stopped responding, try the following steps to resolve the issue: Try moving the cursor after each step: 1. Tap the Esc key several times. 2. Drumroll the fingers across the touch pad for a few seconds. 3. Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again. 4. If the cursor still does not move when using the touch pad, try logging in from the Guest account using the tab key to navigate. 5. If users experience touch pad issues with the account that is not the owner (primary) account, delete the user account and re-create it. Again, use the tab key to navigate. 6. If none of the above steps work, try to Reset or Recover the Chomebook. If a hotkey (like the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: 1. If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting. 2. If the backward or forward buttons do not work, check that the same icons in a web browser are not grayed out. For 46 Diagnostic and troubleshooting

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Table 10. Audio, screen, and camera issues(continued)
Audio, screen, and camera issues
1.
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2.
Try using different apps that use the camera. Try a Google+
Hangout or the onboard camera app
3.
Try rebooting the Chromebook
4.
If the camera issues persist, try to Reset or Recover the
Chomebook.
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue
Possible solutions
Bluetooth issues
If you run into issues while attempting to pair or use a Bluetooth
device with the Chromebook, try the following steps to resolve the
issue:
1.
First, make sure that the Bluetooth device you are trying to
pair is supported by the Chromebook.
2.
Try disabling and re-enabling Bluetooth connectivity from the
status area in the lower-right corner.
3.
Try restarting the Chromebook.
4.
If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Touchpad and Hotkeys issues
Table 12. Touchpad and hotkeys issues
Touchpad / Hotkeys issues
Issue
Possible solutions
Touchpad not responding
If the touch pad has stopped responding, try the following steps to
resolve the issue: Try moving the cursor after each step:
1.
Tap the Esc key several times.
2.
Drumroll the fingers across the touch pad for a few seconds.
3.
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4.
If the cursor still does not move when using the touch pad, try
logging in from the Guest account using the tab key to
navigate.
5.
If users experience touch pad issues with the account that is
not the owner (primary) account, delete the user account and
re-create it. Again, use the tab key to navigate.
6.
If none of the above steps work, try to Reset or Recover the
Chomebook.
Top row of keys (Hotkeys) not responding
If a hotkey (like the volume or brightness keys) are not responding,
try the following troubleshooting steps, making sure to test the
keys after each one:
1.
If the affected key is volume or brightness, check to make sure
you are not at the upper or lower limit for that setting.
2.
If the backward or forward buttons do not work, check that
the same icons in a web browser are not grayed out. For
46
Diagnostic and troubleshooting