Dell Chromebook 13 3380 Chromebook 11 3380 Disassembly and Reassembly Guide - - Page 60

Audio, screen and camera issues, Diagnostics and Troubleshooting

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Audio, screen and camera issues Table 10. Audio, screen, and camera issues Issues Audio issues Screen issues Camera issues Audio, screen and camera issues Possible solutions If you hear static or the volume from the speakers is very low when attempting to listen to audio: 1 Make sure the device is not muted. Try adjusting the volume. 2 Try rebooting the Chromebook. 3 Try playing audio from various sources, including YouTube and audio files stored locally on the Chromebook. If the speakers are not responding when attempting to listen to audio: 1 Unplug the device from all cables (USB, headphones, and displays). 2 Try playing audio from various sources, including YouTube and audio files stored locally on the Chromebook. 3 Try rebooting the Chromebook. 4 If audio still does not respond, try Reset or Recover the Chromebook If the screen is not operating properly (images are too dark or no image is appearing): 1 Try adjusting the brightness with the brightness keys at the top of the keyboard. 2 In the status area in the bottom-right of the screen, check the display and make sure there are no issues with a mirrored or extended display. 3 Try rebooting the Chromebook 4 If the screen issues persist, try Reset or Recover the Chromebook. If the camera is not operating properly (blurry images or poor performance): 1 Check that the camera is not being blocked or covered by a privacy screen or other obstruction. 2 Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app 3 Try rebooting the Chromebook 4 If the camera issues persist, try Reset or Recover the Chromebook. 60 Diagnostics and Troubleshooting

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Audio, screen and camera issues
Table 10. Audio, screen, and camera issues
Audio, screen and camera issues
Issues
Possible solutions
Audio issues
If you hear static or the volume from the speakers is very low when
attempting to listen to audio:
1
Make sure the device is not muted. Try adjusting the volume.
2
Try rebooting the Chromebook.
3
Try playing audio from various sources, including YouTube and
audio
files
stored locally on the Chromebook.
If the speakers are not responding when attempting to listen to
audio:
1
Unplug the device from all cables (USB, headphones, and
displays).
2
Try playing audio from various sources, including YouTube and
audio
files
stored locally on the Chromebook.
3
Try rebooting the Chromebook.
4
If audio still does not respond, try Reset or Recover the
Chromebook
Screen issues
If the screen is not operating properly (images are too dark or no
image is appearing):
1
Try adjusting the brightness with the brightness keys at the
top of the keyboard.
2
In the status area in the bottom-right of the screen, check the
display and make sure there are no issues with a mirrored or
extended display.
3
Try rebooting the Chromebook
4
If the screen issues persist, try Reset or Recover the
Chromebook.
Camera issues
If the camera is not operating properly (blurry images or poor
performance):
1
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2
Try using
different
apps that use the camera. Try a Google+
Hangout or the onboard camera app
3
Try rebooting the Chromebook
4
If the camera issues persist, try Reset or Recover the
Chromebook.
60
Diagnostics and Troubleshooting