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Dell DL4300 Appliance Release Notes - Page 11

Getting help

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3 Getting help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues, go to software.dell.com/support. 11

Section	Page
Dell DL4300 Appliance Release Notes	3
Introduction	4
About Dell DL4300 Appliance	4
About Rapid Recovery Software	4
Other information you may need	4
Registering your appliance on the license portal	5
Known issues and limitations	6
Appliance provisioning fails with an error message	6
RUU stops responding when you double-click RUU window several times	6
Some alerts are not displayed on Alerts tab	6
Repository creation fails when you try provisioning on an external controller	6
Estimated capacity and Controller available space are displayed as editable fields in the Add New Repository dialog box	6
Replication relationship is not established with the target core	7
Repository information is displayed incorrectly when protecting a machine	7
Repository creation fails with an error when you try to create a repository less than 7 GB	7
Internet Explorer top bar is not displayed properly after running the DL Appliance Configuration Wizard	7
Download Last link is displayed on the Download DL Appliance Log pane even if logs were never collected	7
Virtual Network Adapters and Switches page does not update after adding a new network adapter to ESXi VM	7
A drive letter is assigned to repository VD after reboot	8
Storage Provisioning page does not save updated values	8
The VM name on the Virtual Standby tab does not correspond to the VM name on the ESXi server	8
If a hard drive is removed from the enclosure the following issues may occur:	8
Restore the provisioning configuration job fails in a specific environment	9
Maintaining Repository job fails when you perform Remount Volumes job	9
Repository is not restored after the first run of remount volumes job	9
RUU stops responding sometimes on Core's reinstallation step	9
Health tab takes more time to load when the ESXi virtual standby VM is stopped	9
Sometimes an error message appears on the Virtual standby tab if you don’t perform any action on your Appliance	9
An error message is displayed when you try to interact with the GUI and a Remount Volumes job is in progress	10
Getting help	11

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Getting help

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you

can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and

product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service

issues, go to

software.dell.com/support