Dell E2414H Dell r/Dell Users Guide - Page 22

Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms What You Possible Solutions Experience No Video/Power No picture LED off • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Ensure that the correct input source is selected via the Input Source Select button. • Check the "Power Button LED" option under Energy Settings in OSD Menu No Video/Power No picture or • Increase brightness & contrast LED on no brightness controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected via the Input Source Select button. Poor Focus Shaky/Jittery Video Missing Pixels Picture is fuzzy, blurry, or ghosting Wavy picture or fine movement LCD screen has spots • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. • Eliminate video extension cables. • Reset the monitor to Factory Settings. • Change the video resolution to the correct aspect ratio (16:9). • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. • Cycle power on-off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors. 42  Troubleshooting Troubleshooting  43