Dell Inspiron 13 5310 Service Manual - Page 66

Troubleshooting, Locate the Service Tag or Express Service Code of your Dell computer, System-

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5 Troubleshooting Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop. System-diagnostic lights The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white: Power adapter is connected, and the battery has more than 5% charge. Amber: Computer is running on battery, and the battery has less than 5% charge. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light may also blink amber or white according to predefined "beep codes" indicating various failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 15. Diagnostic-light codes Diagnostic light codes (Amber, white) Problem description 1,1 TPM detection failure 1,2 Unrecoverable SPI flash failure 1,3 Short in hinge cable tripped OCP1 1,4 Short in hinge cable tripped OCP2 1,5 EC unable to program i-Fuse 1,6 EC internal Failure 2,1 Processor failure 2,2 System board: BIOS or ROM (Read-Only Memory) failure 2,3 No memory or RAM (Random-Access Memory) detected 66 Troubleshooting

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Troubleshooting
Locate the Service Tag or Express Service Code of
your Dell computer
Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your
Dell computer, we recommend entering the Service Tag or Express Service Code at
www.dell.com/support
.
For more information on how to find the Service Tag for your computer, see
Locate the Service Tag for your Dell Laptop
.
System-diagnostic lights
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:
Power adapter is connected, and the battery has more than 5% charge.
Amber:
Computer is running on battery, and the battery has less than 5% charge.
Off:
●
Power adapter is connected, and the battery is fully charged.
●
Computer is running on battery, and the battery has more than 5% charge.
●
Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may also blink amber or white according to predefined "beep codes" indicating various
failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE:
The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 15. Diagnostic-light codes
Diagnostic light codes
(Amber, white)
Problem description
1,1
TPM detection failure
1,2
Unrecoverable SPI flash failure
1,3
Short in hinge cable tripped OCP1
1,4
Short in hinge cable tripped OCP2
1,5
EC unable to program i-Fuse
1,6
EC internal Failure
2,1
Processor failure
2,2
System board: BIOS or ROM (Read-Only
Memory) failure
2,3
No memory or RAM (Random-Access Memory)
detected
5
66
Troubleshooting