Dell Inspiron 13 5310 Service Manual - Page 67

SupportAssist | On-board Diagnostics

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Table 15. Diagnostic-light codes Diagnostic light codes (Amber, white) Problem description 2,4 Memory or RAM (Random-Access Memory) failure 2,5 Invalid memory installed 2,6 System-board or chipset error 2,7 Display failure - SBIOS message 2,8 Display failure - EC detection of power rail failure 3,1 CMOS battery failure 3,2 PCI, video card/chip failure 3,3 BIOS recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white-Camera is in use. ● Off-Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white-Caps Lock enabled. ● Off-Caps Lock disabled. SupportAssist | On-board Diagnostics About this task The SupportAssist | On-board Diagnostics performs a complete check of your hardware. This diagnostic is the new on-board diagnostic tool and replaces the ePSA 3.0 diagnostics. It has a clean and modern user interface, quicker tests, simplified messaging. SupportAssist | On-board Diagnostics can be initiated by one of the following methods: ● Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to initiate the diagnostics OR Fn + Power ● BIOS POST detecting a hardware failure or error and initiating the diagnostics The SupportAssist | On-board Diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ● Run tests in either Quick Test Mode or Advanced Test Mode ● Run thorough tests to introduce additional test options to provide extra information about the failed device(s) ● Run tests in either Automatic Mode or Interactive Test Mode ● Run interactive tests on LCD panel and keyboard ● Display or save test results ● View status messages that indicate if the tests are completed successfully ● View error messages that indicate if problems were encountered during the test NOTE: Some tests for specific devices require user interaction. Ensure that you are present at the computer terminal when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Troubleshooting 67

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Table 15. Diagnostic-light codes
Diagnostic light codes
(Amber, white)
Problem description
2,4
Memory or RAM (Random-Access Memory)
failure
2,5
Invalid memory installed
2,6
System-board or chipset error
2,7
Display failure - SBIOS message
2,8
Display failure - EC detection of power rail
failure
3,1
CMOS battery failure
3,2
PCI, video card/chip failure
3,3
BIOS recovery image not found
3,4
Recovery image found but invalid
3,5
Power-rail failure
3,6
System BIOS Flash incomplete
3,7
Management Engine (ME) error
Camera status light:
Indicates whether the camera is in use.
●
Solid white—Camera is in use.
●
Off—Camera is not in use.
Caps Lock status light:
Indicates whether Caps Lock is enabled or disabled.
●
Solid white—Caps Lock enabled.
●
Off—Caps Lock disabled.
SupportAssist | On-board Diagnostics
About this task
The SupportAssist | On-board Diagnostics performs a complete check of your hardware.
This diagnostic is the new on-board diagnostic tool and replaces the ePSA 3.0 diagnostics. It has a clean and modern user
interface, quicker tests, simplified messaging.
SupportAssist | On-board Diagnostics can be initiated by one of the following methods:
●
Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to initiate the diagnostics OR Fn + Power
●
BIOS POST detecting a hardware failure or error and initiating the diagnostics
The SupportAssist | On-board Diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded
system diagnostics provides a set of options for particular devices or device groups allowing you to:
●
Run tests in either Quick Test Mode or Advanced Test Mode
●
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●
Run tests in either Automatic Mode or Interactive Test Mode
●
Run interactive tests on LCD panel and keyboard
●
Display or save test results
●
View status messages that indicate if the tests are completed successfully
●
View error messages that indicate if problems were encountered during the test
NOTE:
Some tests for specific devices require user interaction. Ensure that you are present at the computer terminal when
the diagnostic tests are performed.
For more information, see
SupportAssist Pre-Boot System Performance Check
.
Troubleshooting
67