Dell Inspiron Chromebook 11 3181 2-in-1 Inspiron 3181 2-in-1 Service Manual - Page 41

Display issue, Table 5. Power issue, Table 6. Display issue

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Power issues Table 5. Power issue Issue Chromebook would not Power On Display issue Table 6. Display issue Issue Screen is Blank Power issues Possible solutions If the Chromebook will not turn on, follow these steps: 1 Remove all external devices. a If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done. b If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting. 2 The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again. NOTE: When a new Chromebook is used for the first time, the battery is still in shipping mode. To resolve this issue, turn off the Chromebook and plug in the AC adapter and turn on the Chromebook again. 3 Depending on the Chromebook you have, you may see a power indicator light close to the charging port. If you have let the Chromebook charge and the light is not coming on, perform a hard reset. NOTE: You can perform a hard reset by pressing Refresh + Power. 4 Use a different AC adapter with the same power voltage. 5 Remove the AC adapter, and turn on with the battery power only. Display issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: 1 Make sure the Chromebook is on. If you are using the battery, plug the Chromebook in and press the power button. 2 Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again. 3 Reset or Recover the Chromebook. Diagnostic and troubleshooting 41

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Power issues
Table 5. Power issue
Power issues
Issue
Possible solutions
Chromebook would not Power On
If the Chromebook will not turn on, follow these steps:
1
Remove all external devices.
a
If the Chromebook starts, reconnect devices one at a
time while restarting the computer to
figure
out which
device is causing the problem. You are done.
b
If the Chromebook still does not start or exhibits the
same problem, do not reconnect anything, and continue
troubleshooting.
2
The battery life might be too low. Plug the Chromebook into
the AC adapter and let it charge for at least an hour and try
turning it on again.
NOTE:
When a new Chromebook is used for the
first
time, the battery is still in shipping mode. To
resolve this issue, turn
off
the Chromebook and plug
in the AC adapter and turn on the Chromebook
again.
3
Depending on the Chromebook you have, you may see a
power indicator light close to the charging port. If you have let
the Chromebook charge and the light is not coming on,
perform a hard reset.
NOTE:
You can perform a hard reset by pressing
Refresh + Power.
4
Use a
different
AC adapter with the same power voltage.
5
Remove the AC adapter, and turn on with the battery power
only.
Display issue
Table 6. Display issue
Display issue
Issue
Possible solutions
Screen is Blank
If the Chromebook's screen is blank, try the following
troubleshooting steps to resolve the issue, checking to see if the
screen turns on after each step:
1
Make sure the Chromebook is on. If you are using the battery,
plug the Chromebook in and press the power button.
2
Restart the Chromebook by holding the power button down
until the device turns
off,
then turn it back on again.
3
Reset or Recover the Chromebook.
Diagnostic and troubleshooting
41