Dell Latitude 5300 2-in-1 Chromebook Enterprise Latitude 5300 2-in-1 Chrome Se - Page 104

Troubleshooting Tips, Reset Chromebook

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Troubleshooting Tips Table 12. Troubleshooting tips Question I am unable to recover my Chromebook An error message An unexpected error has occurred. Solution To help ensure that you are running the latest version of Chrome OS once you recover your Chromebook, we recommend creating the recovery media with the latest version of Chrome OS and avoid using recovery media that may contain an older version of the operating system. Try the following steps: 1. Confirm that you successfully completed all instructions exactly as specified in Step 2: Create the recovery USB flash drive or SD card above. 2. Try using a different USB stick or SD card. 3. If the problem persists, contact Google Chrome support team. An error message You are using an out-of-date Chrome OS recovery image. You should download an up-to date recovery image. Simply follow all the instructions exactly as specified in Step 2 above. You successfully recovered your Chromebook but now you can not After you have completed recovery, you need to format your USB use your USB or SD card with Windows or SD card using the recovery tool. You successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover. After you have completed recovery, you need to format your USB or SD card using the recovery tool. Reset Chromebook This page contains all information about resetting Dell Latitude 5300 2-in-1 Chrome. All local user data stored on the Chrome OS can be cleared by resetting it to its original factory state (also known as Powerwash). This step might be helpful if you want to reset owner permissions or if you are experiencing issues with your user profile. NOTE: All data stored on your Chrome OS such as downloaded files, photos, owner permissions, and saved networks, will be deleted for all accounts when performing a factory reset. After clearing this data, you will be guided through the initial setup again. Resetting your device will not affect your accounts themselves, or any data synced to these accounts. NOTE: Do not follow the instructions below if you're using a managed Chrome device, as you will not be able to re-enroll your device after powerwashing it. Follow these steps to reset your Chrome OS to its original factory state: 1. Click the status area in the lower-right corner, where your account picture appears. 104 Troubleshooting

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Troubleshooting Tips
Table 12. Troubleshooting tips
Question
Solution
I am unable to recover my Chromebook
To help ensure that you are running the latest version of Chrome
OS once you recover your Chromebook, we recommend creating
the recovery media with the latest version of Chrome OS and
avoid using recovery media that may contain an older version of
the operating system.
An error message
An unexpected error has occurred.
Try the following steps:
1.
Confirm that you successfully completed all instructions exactly
as specified in Step 2: Create the recovery USB flash drive or
SD card above.
2.
Try using a different USB stick or SD card.
3.
If the problem persists, contact Google Chrome support team.
An error message
You are using an out-of-date Chrome OS
recovery image.
You should download an up-to date recovery image. Simply follow
all the instructions exactly as specified in Step 2 above.
You successfully recovered your Chromebook but now you can not
use your USB or SD card with Windows
After you have completed recovery, you need to format your USB
or SD card using the recovery tool.
You successfully recovered your Chromebook but now Windows
does not recognize the whole size of the USB or SD card used for
recover.
After you have completed recovery, you need to format your USB
or SD card using the recovery tool.
Reset Chromebook
This page contains all information about resetting Dell Latitude 5300 2-in-1 Chrome.
All local user data stored on the Chrome OS can be cleared by resetting it to its original factory state (also known as Powerwash).
This step might be helpful if you want to reset owner permissions or if you are experiencing issues with your user profile.
NOTE:
All data stored on your Chrome OS such as downloaded files, photos, owner permissions, and saved networks,
will be deleted for all accounts when performing a factory reset. After clearing this data, you will be guided through the
initial setup again. Resetting your device will not affect your accounts themselves, or any data synced to these
accounts.
NOTE:
Do not follow the instructions below if you're using a managed Chrome device, as you will not be able to re-enroll
your device after powerwashing it.
Follow these steps to reset your Chrome OS to its original factory state:
1.
Click the status area in the lower-right corner, where your account picture appears.
104
Troubleshooting