Dell Latitude 5300 2-in-1 Chromebook Enterprise Latitude 5300 2-in-1 Chrome Se - Page 85
Bluetooth issue, Touchpad and Hotkeys issues, Table 4. Audio, screen, and camera issues continued
View all Dell Latitude 5300 2-in-1 Chromebook Enterprise manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 85 highlights
Table 4. Audio, screen, and camera issues (continued) Audio, screen, and camera issues 1. Check that the camera is not being blocked or covered by a privacy screen or other obstruction. 2. Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app 3. Try rebooting the Chromebook 4. If the camera issues persist, try to Reset or Recover the Chomebook. Bluetooth issue Table 5. Bluetooth issue Bluetooth issue Issue Bluetooth issues Possible solutions If you run into issues while attempting to pair or use a Bluetooth device with the Chromebook, try the following steps to resolve the issue: 1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook. 4. If you are still encountering issue with bluetooth, try to Reset or Recover the Chomebook. Touchpad and Hotkeys issues Table 6. Touchpad and hotkeys issues Issue Touchpad not responding Top row of keys (Hotkeys) not responding Touchpad / Hotkeys issues Possible solutions If the touch pad has stopped responding, try the following steps to resolve the issue: Try moving the cursor after each step: 1. Tap the Esc key several times. 2. Drumroll the fingers across the touch pad for a few seconds. 3. Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again. 4. If the cursor still does not move when using the touch pad, try logging in from the Guest account using the tab key to navigate. 5. If users experience touch pad issues with the account that is not the owner (primary) account, delete the user account and re-create it. Again, use the tab key to navigate. 6. If none of the above steps work, try to Reset or Recover the Chomebook. If a hotkey (like the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: 1. If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting. 2. If the backward or forward buttons do not work, check that the same icons in a web browser are not grayed out. For Troubleshooting 85