Dell Latitude 5300 2-in-1 Chromebook Enterprise Latitude 5300 2-in-1 Chrome Se - Page 83

Troubleshooting, Power issues

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4 Troubleshooting Topics: • Basic troubleshooting • CROSH • Recovery Chromebook • Reset Chromebook • LCD Built-in Self Test (BIST) • Diagnostic LEDs • M-BIST • Diagnostics Basic troubleshooting This page contains all the information for Dell Latitude 5300 2-in-1 Chrome basic troubleshooting NOTE: Refer to https://support.google.com/chrome/a/?hl=en#topic=4386908 for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook. Recovering the Chromebook is the last resort. Power issues Table 2. Power issue Issue Chromebook would not Power On Power issues Possible solutions If the Chromebook will not turn on, follow these steps: 1. Remove all external devices. a. If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done. b. If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting. 2. The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again. NOTE: When a new Chromebook is used for the first time, the battery is still in shipping mode. To resolve this issue, turn off the Chromebook and plug in the AC adapter and turn on the Chromebook again. 3. Depending on the Chromebook you have, you may see a power indicator light close to the charging port. If you have let the Chromebook charge and the light is not coming on, perform a hard reset. NOTE: You can perform a hard reset by pressing Refresh + Power. 4. Use a different AC adapter with the same power voltage. Troubleshooting 83

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Troubleshooting
Topics:
•
Basic troubleshooting
•
CROSH
•
Recovery Chromebook
•
Reset Chromebook
•
LCD Built-in Self Test (BIST)
•
Diagnostic LEDs
•
M-BIST
•
Diagnostics
Basic troubleshooting
This page contains all the information for Dell Latitude 5300 2-in-1 Chrome basic troubleshooting
NOTE:
Refer to
for the online troubleshooter.
NOTE:
Resetting
the Chromebook, also known as Powerwash, can be attempted before
Recovering
the Chromebook.
Recovering the Chromebook is the last resort.
Power issues
Table 2. Power issue
Power issues
Issue
Possible solutions
Chromebook would not Power On
If the Chromebook will not turn on, follow these steps:
1.
Remove all external devices.
a.
If the Chromebook starts, reconnect devices one at a time
while restarting the computer to figure out which device is
causing the problem. You are done.
b.
If the Chromebook still does not start or exhibits the same
problem, do not reconnect anything, and continue
troubleshooting.
2.
The battery life might be too low. Plug the Chromebook into
the AC adapter and let it charge for at least an hour and try
turning it on again.
NOTE:
When a new Chromebook is used for the first
time, the battery is still in shipping mode. To resolve
this issue, turn off the Chromebook and plug in the
AC adapter and turn on the Chromebook again.
3.
Depending on the Chromebook you have, you may see a power
indicator light close to the charging port. If you have let the
Chromebook charge and the light is not coming on, perform a
hard reset.
NOTE:
You can perform a hard reset by pressing
Refresh + Power.
4.
Use a different AC adapter with the same power voltage.
4
Troubleshooting
83