Dell Latitude 5300 2-in-1 Chromebook Enterprise Latitude 5300 2-in-1 Chrome Se - Page 115

Validation Tools, Online SupportAssist On-board Diagnostics, ePSA or PSA Error Codes Validation Tool

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• By responding to Retry, the diagnostic will ignore the error and rerun the last test. Capture the error code with Validation code or Scan QR code and Contact Dell NOTE: As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on at the bottom right side of the error window. NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. Validation Tools This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes. Error code verification can be done using below two methods : • Online Enhanced Preboot System Assessment Validation Tool. • QR scanning using QR APP on Smart Phone. Online SupportAssist On-board Diagnostics, ePSA or PSA Error Codes Validation Tool Usage Guide Steps 1. User to obtain information from SupportAssist error windows. 2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis. 3. Enter error code, validation code, and service tag. Part serial number is optional. Troubleshooting 115

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•
By responding to
Retry
, the diagnostic will ignore the error and rerun the last test.
Capture the error code with Validation code or Scan QR code and
Contact Dell
NOTE:
As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on
at the bottom right side of the error window.
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
Validation Tools
This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes.
Error code verification can be done using below two methods :
•
Online Enhanced Preboot System Assessment Validation Tool
.
•
QR scanning using QR APP on Smart Phone
.
Online SupportAssist On-board Diagnostics, ePSA or PSA Error
Codes Validation Tool
Usage Guide
Steps
1.
User to obtain information from SupportAssist error windows.
2.
Navigate to
.
3.
Enter error code, validation code, and service tag. Part serial number is optional.
Troubleshooting
115