Dell Latitude D620 User Guide - Page 189

Memory Problems, Other software problems - video drivers

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Troubleshooting: Dell Latitude D620 User's Guide and video files have a lock icon next to them. You can access licensed files in the Windows XP operating system environment. Adjusting the color settings for movies that contain scenes that are too dark or too bright Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for assistance (see Contacting Dell). Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information ● Ensure that the program is compatible with the operating system installed on your computer. ● Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. ● Ensure that the program is installed and configured properly. ● Verify that the device drivers do not conflict with the program. ● If necessary, uninstall and then reinstall the program. Back up your files immediately. Use a virus-scanning program to check the hard drive, floppy disks, or CDs. Save and close any open files or programs and shut down your computer through the Start menu. Scan the computer for spyware If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Run the Dell Diagnostics See Dell Diagnostics. If all tests run successfully, the error condition is related to a software problem. Memory Problems file:///S|/Integration%20Specialist/Hardware%20Doc...on/Kim%20&%20Jay/Dell%20Laptops/D620UG/trouble.htm (17 of 27) [12/4/2008 10:54:59 AM]

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Troubleshooting: Dell Latitude D620 User's Guide
and video files have a lock icon next to them. You can access licensed files in the Windows XP
operating system environment.
Adjusting the color settings for movies that contain scenes that are too dark or too bright
Click
EagleVision
to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE:
You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive.
Contact Dell for assistance (see
Contacting Dell
).
Other software problems
Check the software documentation or contact the software manufacturer for
troubleshooting information
●
Ensure that the program is compatible with the operating system installed on your computer.
●
Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
●
Ensure that the program is installed and configured properly.
●
Verify that the device drivers do not conflict with the program.
●
If necessary, uninstall and then reinstall the program.
Back up your files immediately.
Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Save and close any open files or programs and shut down your computer through the Start
menu.
Scan the computer for spyware
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to
support.dell.com
and search for the keyword
spyware
.
Run the Dell Diagnostics
See
Dell Diagnostics
. If all tests run successfully, the error condition is
related to a software problem.
Memory Problems
file:///S|/Integration%20Specialist/Hardware%20Doc...on/Kim%20&%20Jay/Dell%20Laptops/D620UG/trouble.htm (17 of 27) [12/4/2008 10:54:59 AM]