Dell Latitude LS System Information Guide - Page 29

Coverage During Year One, Coverage During Years Two and Three

Page 29 highlights

DELL CONFIDENTIAL - Preliminary Copy - Do Not Distribute 6/27/00 or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the DellWare program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty. Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must call Dell's Customer Technical Support within the warranty period. Refer to the section titled "Contacting Dell" in your system's online guide to find the appropriate telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended. Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange. support.dell.com Dell Latitude LS Family Portable Computers System Information 1-27

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support.dell.com
Dell Latitude LS Family Portable Computers System Information
1-27
DELL CONFIDENTIAL - Preliminary
Copy - Do Not Distribute
6/27/00
or parts added to a Dell system after the system is shipped from Dell; accessories or
parts added to a Dell system through Dell’s system integration department; accesso-
ries or parts that are not installed in the Dell factory; or DellWare products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell’s standard price
list are covered under this limited warranty; all other monitors, keyboards, and mice
(including those sold through the DellWare program) are not covered. Batteries for
portable computers are covered only during the initial one-year period of this limited
warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to the section titled “Contacting Dell” in your system’s online
guide to find the appropriate telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material Authorization Number.
You must ship the products back to Dell in their original or equivalent packaging, pre-
pay shipping charges, and insure the shipment or accept the risk of loss or damage
during shipment. Dell will ship the repaired or replacement products to you freight
prepaid if you use an address in Canada, where applicable. Shipments to other loca-
tions will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data
or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this lim-
ited warranty when a part requires replacement. You must report each instance of
hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s con-
currence that a part should be replaced and to have Dell ship the replacement part.
Dell will ship parts (freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a prepaid
shipping container with each replacement part for your use in returning the replaced
part to Dell. Replacement parts are new or reconditioned. Dell may provide replace-
ment parts made by various manufacturers when supplying parts to you. The warranty
term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The
process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell’s
Exchange Policy in effect on the date of the exchange.