Dell Mini 3v Dell Latitude 10 - ST2 Owner's Manual - Page 38

Troubleshooting the Wacom Digitizer, Troubleshooting Steps

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Code 6 7 8 Cause and Troubleshooting Steps CMOS battery failure Video BIOS test failure Video card failure CPU - cache test failure Processor failure Display Display failure Troubleshooting the Wacom Digitizer The Wacom Tablet Settings applet is used to adjust several settings for the digitizer. Once the Wacom drivers are loaded, an icon appears in the system tray. Troubleshooting Steps 1. Check the system information to see how many touch points are detected. - Right click Computer and select Properties from the menu. - Number of touch points will appear in the information window. NOTE: The touch points in the properties window indicate that the touch driver has been installed on the tablet. For more information on the installed driver, refer to the steps below. • Open the Device Manager and check that the Digitizer is recognized by the tablet . • In order to verify this, navigate to Device Manager → Human Interface Devices → I2C HID Device. Right click on the Detail tab and choose Hardware IDs. • Verify if the device description lists Wacom and also check if a yellow exclamation mark appears alongside it. • If the device is not recognized, check if it is displayed under Unknown Devices and update the driver for the unknown device. 38

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Code
Cause and Troubleshooting Steps
CMOS battery failure
6
Video BIOS test failure
Video card failure
7
CPU - cache test failure
Processor failure
8
Display
Display failure
Troubleshooting the Wacom Digitizer
The Wacom Tablet Settings applet is used to adjust several settings for the digitizer. Once the Wacom drivers are
loaded, an icon appears in the system tray.
Troubleshooting Steps
1. Check the system information to see how many touch points are detected.
–
Right click
Computer
and select
Properties
from the menu.
–
Number of touch points will appear in the information window.
NOTE:
The touch points in the properties window indicate that the touch driver has been installed on the tablet. For
more information on the installed driver, refer to the steps below.
•
Open the
Device Manager
and check that the Digitizer is recognized by the tablet .
•
In order to verify this, navigate to
Device Manager
→
Human Interface Devices
→
I2C HID Device
. Right click
on the
Detail
tab and choose
Hardware IDs
.
•
Verify if the device description lists
Wacom
and also check if a yellow exclamation mark appears alongside it.
•
If the device is not recognized, check if it is displayed under
Unknown Devices
and update the driver for the
unknown device.
38