Dell OptiPlex 7080 Tower Meeting Space Solutions for Microsoft Teams Rooms - Page 16

No touch function when multiple touch monitors are attached to Teams Room Console When more than one touch monitor is attached to Microsoft Teams Rooms, the touch functionality will not work on some of the touch monitors, and Microsoft Teams Rooms Whiteboard function does not work. To enable touch functionality on touch enabled monitor or devices: 1. Log in to Administrator account with password sfb 2. In the search box on the taskbar, enter calibrate, and select Calibrate the screen for pen or touch input from the list of results. 3. Under Display tab, select Calibrate. 4. Choose Pen or Touch input. 5. Perform the point calibration that appears on the screen to correct the linearity problems. 6. Save the calibrated data. No display on monitor when in dual monitor setup When Teams Rooms is setup with dual monitors, one or both monitors may not display any video. By default, Dual Monitor mode in Teams Rooms is disabled. If user is using two monitors without enabling Dual Monitor mode, the video in one or both monitors is not displayed. To enable Dual Monitor mode, do the following: 1. Go to Team Room settings. click on Device. 2. Enable the Dual Monitor Mode option. Intel Management Engine Components, Intel Graphics Driver and Intel Wireless Bluetooth are lost after system recovery When you access Settings - Apps & features after the system recovery, Intel Management Engine Components, Intel Graphics and Intel Wireless Bluetooth are not available in the Optional features label. The Intel Management Engine Components if not available after system recovery will impact Intel CSME WMI provider feature which is used for Intel ME vPro. The Intel CSME WMI provider enables ISV and IT administrators to perform Intel AMT discovery and configuration operations using WMI technology. The Intel Graphics Driver and Intel Wireless Bluetooth if not available after system recovery is low impact to end user, since even these two entries are lost after recovery, each device driver version still can be seen in Device Manager and the basic function of Graphics and Bluetooth is normal to support Teams Room application Dell recommends you to download Intel Management Component manually from the Dell support website. To download, do the following: 1. Log in as Administrator with default password sfb, and go to Dell Meeting Space support page Dell Meeting Space Support 2. Navigate to DRIVERS & DOWNLOADS to check the Intel Management Engine Components Installer and download the installer on your system. 3. Launch the installer and follow the installation instructions to complete the installation. NOTE: The re-install process also can be applied to Intel Graphics Driver and Intel Wireless Bluetooth.. Dell recommends you to go to Dell support website to download the DUP of Intel Graphics Driver and Intel Wireless Bluetooth then re-install it back. 16 Troubleshooting