Dell Optiplex 9010 All In One Dell OptiPlex 9010 All-In-One Touch Owner's Manu
Dell Optiplex 9010 All In One Manual
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- Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 1
Dell OptiPlex 9010 All-In-One Touch Owner's Manual Regulatory Model: W04C Regulatory Type: W04C001 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 2
problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 3
Optical Drive...18 Removing the Hard Drive...18 Installing the Hard Drive...19 Removing the Intrusion Switch...19 Installing the Intrusion Switch...20 Removing the Wireless Local Area Network (WLAN) Card 21 Installing the WLAN Card...21 Removing the Power-Supply Fan...21 Installing the Power-Supply - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 4
Removing the Input/Output Board Shield...25 Installing the Input/Output Board Shield...27 Removing the Power-Button Board...27 Installing the Power-Button Board...28 Removing ePSA) Diagnostics 55 Power Supply Built in Self-Test...55 5 Troubleshooting Your Computer 57 Diagnostic Power LED Codes...57 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 5
6 Technical Specifications...61 7 Contacting Dell ...67 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 6
6 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 7
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 8
system, press and hold the power button for about 6 seconds to turn them off. After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. 1. Replace the cover. CAUTION: To connect - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 9
-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the VESA Stand 1. Follow the procedures in Before Working Inside Your Computer. 2. Place the computer on a flat surface, display side facing downwards. 3. Using a plastic scribe, release the cover starting with the notches at - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 10
5. Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer. Installing the VESA Stand 1. Align and place the VESA stand on the back of the computer. 2. Tighten the screws to secure the VESA stand to the computer. 3. Place and press the VESA cover - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 11
/output panel. 2. Tighten the screws to secure the back cover to the computer. 3. Install the VESA stand. 4. Follow the procedures in After Working Inside Your Computer. Removing the Memory 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover 11 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 12
. 2. Press down on the memory module until the release tabs spring back to secure them in place. 3. Place the memory shield back into its place. 4. Install the: a) back cover b) VESA stand 5. Follow the procedures in After Working Inside Your Computer. Removing the VESA Mount Bracket 1. Follow the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 13
procedures in After Working Inside Your Computer. Removing the Touchscreen Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Press the sides of the touchscreen-board shield to release the notches securing it to - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 14
. 4. Align and press the sides of touchscreen-board shield to secure the notches into the slots and snap the shield into place. 5. Install: a) VESA mount bracket b) back cover c) VESA stand 6. Follow the procedures in After Working Inside Your Computer. Removing the Converter Board 1. Follow the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 15
stand 5. Follow the procedures in After Working Inside Your Computer. Removing the System-Board Shield 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Remove the screws that secure the system-board shield to the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 16
in After Working Inside Your Computer. Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Remove the screws that secure the optical-drive bracket to the computer. 4. Slide the optical - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 17
5. Lift the optical drive from the computer. 6. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from the optical drive. 17 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 18
Your Computer. Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Unthread the cables from the notches on the hard-drive bracket. Disconnect the hard-drive cables from the hard drive. 4. Remove - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 19
the hard-drive bracket to the system board. 4. Connect the hard drive cables to the hard drive. Thread the cables into the notches on the hard-drive bracket. 5. Install: a) VESA mount bracket b) back cover c) VESA stand 6. Follow the procedures in After Working Inside Your Computer. Removing the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 20
switch on the computer and tighten the screw to secure it to the chassis. 2. Thread the cable along the notches on the chassis and connect the intrusion switch to the connector on the system board. 3. Install: a) system-board shield b) VESA mount bracket c) back cover d) VESA stand 4. Follow the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 21
the screws to secure the WLAN card to the system board. 3. Connect the WLAN cables. 4. Install: a) system-board shield b) VESA mount bracket c) back cover d) VESA stand 5. Follow the procedures in After Working Inside Your Computer. Removing the Power-Supply Fan 1. Follow the procedures in Before - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 22
the Power-Supply Fan 1. Place the power-supply fan on the computer and tighten the screws to secure it to it's chassis. 2. Align and place the fan bracket on from the computer. 3. Tighten the screw to secure the fan bracket to the chassis. 4. Install: a) system-board shield b) VESA mount bracket - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 23
PSU) 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) input/output board shield f) power-supply fan 3. Press the tab and disconnect the power-supply cable from the connector on the system board - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 24
to the connector on the system board. 5. Install: a) power-supply fan b) input/output board shield c) system-board shield d) VESA mount bracket e) back cover f) VESA stand 6. Follow the procedures in After Working Inside Your Computer. Removing the Heat-Sink Assembly 1. Follow the procedures in - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 25
the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) power-supply fan 3. Lift the input/output panel away from the computer. 4. Remove the screws that secure the power connector to the input/output board - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 26
5. Remove the screws that secure the input/output board shield to the chassis. Loosen the power connector and press it down the socket. 6. Flip the input/output board shield and remove it from the computer. 7. Disconnect the power-connector cable. 26 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 27
shield. 5. Place the input/output panel on the computer. 6. Install: a) power-supply fan b) system-board shield c) VESA mount bracket d) back cover e) VESA stand 7. Follow the procedures in After Working Inside Your Computer. Removing the Power-Button Board 1. Follow the procedures in Before Working - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 28
the power-button cable to the board. 3. Install: a) back cover b) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Processor Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 29
the procedures in After Working Inside Your Computer. Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) heat-sink assembly 3. Press the release lever down and then move it - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 30
in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield 3. Disconnect the right and left speaker cables from the connector on the system board. Unthread the cables from the notches. 4. Remove the screws that secure the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 31
System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) memory f) optical drive g) hard drive h) heat-sink assembly i) power supply unit j) input/output board shield k) converter board - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 32
5. Lift and remove the system board from the chassis. System Board Layout The following image displays the system board layout of the computer. 32 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 33
PSU fan connector 3. Touch panel connector 4. Power button board connector 5. SATA HDD connector 6. SATA HDD power connector 7. SATA ODD power connector 8. CPU fan connector 9. SATA ODD connector 10. LVDS connector 11. 12V CPU power connector 12. Processor socket 13. Memory connector (SODIMM socket - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 34
the procedures in Before Working Inside Your Computer. 2. Remove the VESA stand, back cover, VESA mount bracket, system-board shield, memory, optical drive, hard drive, heat-sink assembly, power supply unit, input/output board shield, converter board, power-supply fan. 3. Locate the jumper on the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 35
in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) memory f) optical drive g) hard drive h) heat-sink assembly i) power supply unit j) input/output board shield k) converter board l) power-supply fan 3. Identify the PSWD - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 36
the LVDS cable by pressing the latch inwards and disconnecting it from the connector. Remove any other cables or antennae around the edges of the base panel. 4. Remove the screws that secure the chassis to the middle frame. Lift the chassis off the middle frame. 5. Peel off the tape that adheres - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 37
6. Lift the connector latches and disconnect the touchscreen-board cables. 7. Lift and remove the display panel from the middle frame. 37 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 38
8. Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel. 38 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 39
g) power-supply fan h) converter board i) power-button board j) intrusion switch k) hard drive l) optical drive m) WLAN card n) input/output board shield o) system-board shield p) VESA mount bracket q) back cover r) VESA stand 9. Follow the procedures in After Working Inside Your Computer. Removing - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 40
f) converter board g) power-button board h) intrusion switch i) hard drive j) optical drive k) WLAN card l) input/output board shield m) system-board shield n) VESA mount bracket o) back cover p) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Camera 1. Follow - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 41
back cover c) VESA mount bracket d) touchscreen board e) system-board shield f) input/output board shield g) WLAN card h) optical drive i) hard drive j) intrusion switch k) power button board l) converter board m) processor fan n) power supply unit o) heat-sink assembly p) power-supply fan q) system - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 42
fan g) converter board h) power-button board i) intrusion switch j) hard drive k) optical drive l) WLAN card m) input/output board shield n) system-board shield o) touchscreen board p) VESA mount bracket q) back cover r) VESA stand 5. Follow the procedures in After Working Inside Your Computer. 42 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 43
and power management thresholds • Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 44
support.dell.com Table 2. General Option System Information Description Displays the following information: • System Information - Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Manufacture Date, Ownership Date, and the Express Service Code. • Memory Information - Displays Memory - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 45
enabled. • SATA-0 • SATA-1 This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 46
after entering the password details. Allows you to set, change, or delete the password on the computer's internal hard disk drive (HDD). Successful changes to this password take effect immediately. The drive does not have a password set by default. • Enter the old password • Enter the new password - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 47
HDD Protection Support Computrace Chassis and hard disk passwords are permitted when an administrator password is set. • Allow Non- hard disk drive protection card. HDD Protection Card - Enable/Disable This field lets you activate or disable the BIOS module interface of the optional Computrace Service - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 48
Support (selected by default) Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens screens via the hotkey. • One-Time Enable - User can enter the OROM configuration screens TurboBoost driver to increase the performance of the CPU or graphics processor - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 49
feature only works when the computer is connected to AC power supply. The options differ based on the form factor. • Disabled (selected by default) - Does not allow the system to power on by special LAN signals when it receives a wake-up signal from the LAN or wireless LAN. • LAN Only - Allows the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 50
warning messages when you use certain power adapters. Specifies if the NumLock by default) Specifies whether the sign-on screen displays a message, that displays the Support Option Virtualization VT for Direct I/O Trusted Execution Description This option specifies whether a Virtual Machine Monitor - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 51
of internal wireless devices. • WWAN • WLAN • Bluetooth Description Displays the service tag of your computer. Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. Controls the SERR message mechanism. Some graphics cards require that - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 52
. For notebooks, ensure that your computer battery is fully charged and connected to a power outlet 1. Restart the computer. 2. Go to support.dell.com/support/downloads. 3. If you have your computer's Service Tag or Express Service Code: NOTE: For desktops, the service tag label is available on the - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 53
you do not have your computer's service tag or express service code, select one of the following: a) Automatically detect my Service Tag for me b) Choose from My Products and Services List c) Choose from a list of all Dell products 5. On the application and drivers screen, under the Operating System - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 54
changes. 8. Press to save the changes. The computer reboots. Deleting or Changing an Existing System and/or Setup power-on or reboot. 1. In the System BIOS or System Setup screen, select System Security and press . The System Security screen is displayed. 2. In the System Security screen - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 55
issues, error codes are displayed. Note the error code and contact Dell. Power Supply Built in Self-Test This computer comes equipped with a power supply built in self-test (BIST) that helps in troubleshooting. All power supply units include a self-test ability in an isolation mode. A test button - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 56
pressing the test button. The button is lit by a signal in the power supply called Power_Good (PG). When the +3.3v, +5v, and +12v rails are up and within specification, the PG signal turns on, lighting the self-test LED. By removing the cable harness in units that do not pass this test, you can - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 57
Problem Description The motherboard may be faulty. The motherboard, power supply or power supply cabling may be faulty. The motherboard, memory or processor may be faulty. The coin-cell battery may be faulty. The system may be in recovery mode. Download and install the latest BIOS from support.dell - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 58
seating the memory modules may fix the beep code errors. Error Messages Message Description Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. The computer failed to - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 59
Dell and report the issue to a Drive SELF support technician. MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 60
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click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 13. System Information Feature Specification Processor type • Intel Dual Core • Intel Core i3 series • Intel Core i5 series • Intel Core i7 series Total cache Chipset Up to - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 62
microphone support Volume controls Table 17. Communications Feature Network adapter Wireless Table 18. Cards Feature Mini PCI Express Table 19. Displays Feature Type Maximum resolution Refresh rate Operating angle Pixel pitch Controls Table 20. Drives Feature Hard drive Optical drive (optional - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 63
HDMI Media card reader Table 22. Power Feature Frequency Voltage Input current: 90 VAC 180 VAC Coin-cell battery Table 23. Camera (optional) Feature Image resolution Video resolution Diagonal viewing angle Rotational angle Table 24. Stand Feature Tilt Articulating stand Specification • one line-out - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 64
adapter Power supply diagnostic light Specification White light - Solid white light indicates power-on state; blinking white light indicates sleep state of the computer. White light - Blinking white light indicates that the computer is reading data from or writing data to the hard drive. White - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 65
Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage Airborne contaminant level Specification 10 °C to 35 °C (50 °F to 95 °F) -40 °C to 65 °C (-40 °F to 149 °F) 10% to 90% (non-condensing) 10% to 95% (non-condensing) 0.66 GRMS 1.30 GRMS 110 G 160 G -15.20 m to 3048 m (-50 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 66
66 - Dell Optiplex 9010 All In One | Dell OptiPlex 9010 All-In-One Touch Owner's Manu - Page 67
for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on
Dell OptiPlex 9010 All-In-One Touch
Owner's Manual
Regulatory Model: W04C
Regulatory Type: W04C001