Dell P2014H DELL Users Guide - Page 28

Intermittent Problems Missing Color Wrong Color Monitor malfunctions on & off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to Factory Settings. • Picture missing • color Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Picture color not good • Check for bent or broken pins in the video cable connector. • Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. • Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off. • Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. • Run the built-in diagnostics. 54  Operating the Monitor Image retention Faint shadow • from a static from the image left on the static image monitor for a long displayed period of time appears on the screen • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific What You Symptoms Experience Possible Solutions Screen Image is • image is too centered on small screen, but does not fill • entire viewing area Check the Scaling Ratio setting in Image Setting OSD Reset the monitor to Factory Settings. Cannot OSD does not • adjust the appear on the monitor with screen the buttons on the front panel Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. No Input No picture, Signal when the LED light user controls is white. are pressed • Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check to make sure Video Source to VGA or DVI-D is powered and playing video media. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. Operating the Monitor  55