Dell P4317Q Users Guide - Page 50

settings OSD. Adjust, Contact Dell immediately.

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Synchronization problems ∞∞ Reset the monitor to Factory Settings (Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Restart the computer in the safe mode. Safety related issues Intermittent problems ∞∞ Do not perform any troubleshooting steps. ∞∞ Contact Dell immediately. ∞∞ Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. ∞∞ Reset the monitor to Factory Settings (Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing color Wrong color ∞∞ Perform monitor self-test feature check. ∞∞ Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. ∞∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value in Custom Color in Color settings OSD. ∞∞ Change the Input Color Format to RGB or YPbPr in the Color settings OSD. ∞∞ Run the built-in diagnostics. Image retention from ∞∞ Use the Power Management feature to turn off the monitor at all a static image left times when not in use (for more information, see Power management on the monitor for a modes). long period of time ∞∞ Alternatively, use a dynamically changing screensaver. 50 | Troubleshooting

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Troubleshooting
Synchronization
problems
∞
Reset the monitor to Factory Settings (
Factory Reset
).
∞
Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
∞
Check for bent or broken pins in the video cable connector.
∞
Restart the computer in the
safe mode
.
Safety related issues
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
Intermittent
problems
∞
Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞
Reset the monitor to Factory Settings (
Factory Reset
).
∞
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing color
∞
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞
Check for bent or broken pins in the video cable connector.
Wrong color
∞
Change the
Color Setting Mode
in the
Color Settings
OSD to
Graphics
or
Video
depending on the application.
∞
Try different
Preset Modes
in
Color
settings OSD. Adjust
R
/
G
/
B
value
in
Custom Color
in
Color
settings OSD.
∞
Change the
Input Color Format
to
RGB
or
YPbPr
in the
Color
settings OSD.
∞
Run the built-in diagnostics.
Image retention from
a static image left
on the monitor for a
long period of time
∞
Use the Power Management feature to turn off the monitor at all
times when not in use (for more information, see
Power management
modes
).
∞
Alternatively, use a dynamically changing screensaver.