Dell PowerEdge 4350 Dell PowerEdge 4350 Systems Service Manual - Page 35

ing procedure to use. After the user describes the problem, follow these

Get Dell PowerEdge 4350 PDF manuals and user guides View all Dell PowerEdge 4350 manuals
Add to My Manuals
Save this manual to your list of manuals
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
Basic Troubleshooting
2-1
&+$37(5²´
%DVLF±7URXEOHVKRRWLQJ
This chapter describes basic troubleshooting procedures that can help you
diagnose a computer system problem. These procedures can often reveal the
source of a problem or indicate the correct starting point for troubleshooting
the system. For a brief explanation of how to load and start the system
diagnostics, see ±Running the Dell Diagnostics² found later in this chapter.
NOTE: Dell recommends that you perform the following procedures in the
order they are presented in this manual.
:$51,1*±²7KH²SRZHU²VXSSOLHV²LQ²WKLV²FRPSXWHU²V\VWHP²SURGXFH²KLJK²
YROWDJHV²DQG²HQHUJ\²KD]DUGV¹²ZKLFK²FDQ²FDXVH²ERGLO\²KDUP´²2QO\²
WUDLQHG²VHUYLFH²WHFKQLFLDQV²DUH²DXWKRUL]HG²WR²UHPRYH²WKH²FRPSXWHU²
FRYHU²DQG²DFFHVV²DQ\²RI²WKH²FRPSRQHQWV²LQVLGH²WKH²FRPSXWHU´
:$51,1*±²7KH²SRZHU³VXSSO\²SDUDOOHOLQJ²ERDUG²º363%»²LQ²WKH²
3RZHU(GJH²µ¶·¸²V\VWHP²FRQQHFWV²WR²OLYH²$&²SRZHU´²7KH²$&²URXWLQJ²
FDEOH²FRQQHFWV²WR²WKH²SRZHU²UHFHSWDFOH²DW²WKH²EDFN²RI²WKH²FKDVVLV²DQG²
UXQV²DORQJ²WKH²OHIW²VLGH²RI²WKH²FRPSXWHU²WR²WKH²363%´²%HIRUH²UHPRYLQJ²
RU²VHUYLFLQJ²WKH²V\VWHP¹²LW²LV²FULWLFDO²WR²PDNH²FHUWDLQ²WKDW²$&²SRZHU²LV²
GLVFRQQHFWHG²IURP²WKH²EDFN²RI²WKH²V\VWHP´
,QLWLDO±8VHU±&RQWDFW
When you first contact a user who has a problem, ask the user to describe the
problem and the conditions under which it occurs. A verbal description can
often indicate the cause of a problem or indicate the appropriate troubleshoot-
ing procedure to use. After the user describes the problem, follow these
steps:
1.
Ask the user to back up any data on the hard-disk drive if the system³s
condition permits.
Appendix C, ±Maintaining the System,² in the
User±s Guide
provides infor-
mation about backing up data.