Dell PowerEdge 6350 Dell PowerEdge Systems 6350 Installation and Troubleshooti - Page 78

See Running the Dell Diagnostics. Most of the tests in the Video

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4. Type g and press the down-arrow key four times. Then press the plus (+) key to send all error messages to a printer. To save the error messages to a diskette, insert a blank diskette into the diskette drive and press the plus (+) key twice to send the error messages to the diskette. Error messages that are sent to a diskette are saved in an ASCII file named results. Do the error messages describe a video controller failure? Yes. Go to step 5. No. Go to step 6. 5. Run the Video Test Group in the Dell Diagnostics. See Chapter 5, "Running the Dell Diagnostics." Most of the tests in the Video Test Group require you to respond before the diagnostics continues with the next test. Do the tests complete successfully? Yes. You have fixed the problem, or the problem is software-related. For information about installing video drivers, see Chapter 2, "Using the Dell Server Assistant CD," in the system User's Guide. No. Go to step 6. 6. Turn off the system and disconnect it from AC power. Swap the monitor with one of the same type that is working, and reconnect the system to AC power. 7. Run the Video Test Group in the Dell Diagnostics again. Do the tests complete successfully? Yes. The monitor must be replaced. See Chapter 12, "Getting Help," for instructions on obtaining technical assistance. No. If a video expansion card is installed in the computer, see "Troubleshooting Expansion Cards" in Chapter 7. If no video expansion card is installed, the built-in video controller is faulty; see Chapter 12, "Getting Help," for instructions on obtaining technical assistance. 6-2 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide

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6-2
Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide
4.
Type
g
and press the down-arrow key four times. Then press the plus (
+
) key to
send all
error
messages to a printer. To save the error messages to a diskette,
insert a blank diskette into the diskette drive and press the plus (
+
) key twice to
send the error messages to the diskette.
Error messages that are sent to a diskette are saved in an ASCII file named
results
.
Do the error messages describe a video controller failure?
Yes.
Go to step 5.
No.
Go to step 6.
5.
Run the Video Test Group in the Dell Diagnostics.
See Chapter 5, “Running the Dell Diagnostics.” Most of the tests in the Video
Test Group require you to respond before the diagnostics continues with the next
test.
Do the tests complete successfully?
Yes.
You have fixed the problem, or the problem is software-related. For informa-
tion about installing video drivers, see Chapter 2, “Using the Dell Server
Assistant CD,” in the system
User’s Guide
.
No.
Go to step 6.
6.
Turn off the system and disconnect it from AC power. Swap the monitor with one
of the same type that is working, and reconnect the system to AC power.
7.
Run the Video Test Group in the Dell Diagnostics again.
Do the tests complete successfully?
Yes.
The monitor must be replaced. See Chapter 12, “Getting Help,” for instruc-
tions on obtaining technical assistance.
No.
If a video expansion card is installed in the computer, see “Troubleshooting
Expansion Cards” in Chapter 7. If no video expansion card is installed, the built-in
video controller is faulty; see Chapter 12, “Getting Help,” for instructions on
obtaining technical assistance.