Dell PowerEdge MX840c EMC PowerEdge Servers Troubleshooting Guide
Dell PowerEdge MX840c Manual
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- Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 1
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 3
Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal USB - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 4
unit...59 Troubleshooting no power issues...59 Troubleshooting power supply units...59 Troubleshooting power source problems...60 Troubleshooting power supply unit problems...60 Troubleshooting RAID...60 RAID configuration using PERC...60 RAID configuration using OpenManage Server Administrator 63 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 5
configuration...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 6
...112 Install, update and manage Fusion-IO drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 7
tools • Documentation resources • Safety instructions Audience The information in this troubleshooting guide is intended primarily for administrators, who are responsible for managing the Dell PowerEdge servers, however might be useful for all users of Dell servers. Recommended tools Lists the basic - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 8
firmware and drivers section in this document. www.dell.com/support/drivers For information about systems management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/poweredgemanuals For information about setting up, using, and troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 9
components, see the Error Code Lookup. www.dell.com/qrl Troubleshooting your system For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Safety instructions NOTE: Whenever you need to lift the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 10
with the PSU, (for example, voltage out of range, or check the LED on the PSU. Reseat the PSU. If the a failed power supply unit (PSU) or problem persists, see the Getting help section. voltage regulator). Memory indicator The indicator turns solid amber if a memory error occurs. Check the System - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 11
Update any required drivers for the PCIe card. Reinstall the card. If the problem persists, see the Getting help section. NOTE: For more information about the supported by the system firmware and agents that monitor system components, see the Error Code Lookup page at qrl.dell.com iDRAC Quick - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 12
rapidly and then turns off Indicates that firmware update is in progress. Indicates that the iDRAC Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. If the problem - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 13
amber Indicates a problem with the PSU. Not illuminated Power is not connected. Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 14
is not supported and triggers a mismatch. Figure 5. DC PSU status indicator 1. DC PSU status indicator Table 8. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 15
hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the hard drive. Figure 7. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status LED indicator 3. Hard drive NOTE: If - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 16
Table 10. Hard drive indicator codes Drive-status indicator pattern Flashes green twice per second Off Flashes green, amber, and then turns off Flashes amber four times per second Flashes green slowly Steady green Flashes green for three seconds, amber for three seconds, and then turns off after six - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 17
of System Setup, the information is replicated from one SD card to another. • Single card operation - single card operation is supported, but without redundancy. The following table describes the IDSDM indicator codes: Table 12. IDSDM indicator codes Convention IDSDM indicator code A Green - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 18
This information is used by Dell EMC Technical Support to troubleshoot the issue. • Proactive contact - A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 19
the system has self repaired. 1. Turn off the system and reseat the memory modules. 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA 1000-0123 ePSA 2000-0123 PSA NA ePSA 2000-0124 Memory - integrity test failed System - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 20
Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. PSA NA ePSA 2000-0132 Battery - the battery is reaching the end of its usable life a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 21
test did not complete the last test attempted. 1. Check www.dell.com/ support for a firmware update for your hard drive. Update the firmware if one is available. 2. Reseat the drive, reseat the data cable and power connection at both ends if it is desktop. 3. Turn off your computer and reconnect - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 22
PSA and ePSA) Error message Description Steps cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a firmware update for your hard drive. 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 23
is no power to the system) On Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. Remove and replace your CMOS battery. 4. If failure continues, contact Dell Technical Support Dell Technical Support BIOS is current, contact Technical Support to resolve the problem - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 24
continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA Technical Support to resolve the problem. PSA 1000-0234 ePSA 2000-0234 (Not used with UEFI BIOS) PSA System board - timeout waiting for RTC update - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 25
3. If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to resolve the problem. PSA NA ePSA 2000-0243 Dell Technical Support PSA NA ePSA 2000-0251 Event Log - the log contains failing records. This relates to BIOS events in servers only. 1. Update - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 26
without distortion, lines, or color problems, re-run the diagnostic 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the LCD BIST diagnostics. 4. If failure continues, contact Dell Technical Support 1. Update to the latest BIOS version. 2. Turn - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 27
Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic. 1. Update to the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 28
both the vertical and horizontal color bars without distortion, lines, or color problems, re-run the diagnostic and if the bar appears normal, click continues, contact Dell Technical Support PSA NA ePSA 2000-0411 Cables - not detected Normally, the cable involved in 1. Update to the latest - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 29
4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Network [d] - Driver The Network (Ethernet) device version [x] outdated. Version [x] Firmware may be out of date. or newer required for "[s]" 1. Update to the latest BIOS/ Firmware versions. 2. Repeat the PSA - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 30
2000-8009 Diagnostics - Software Error The System may be unstable and should be rebooted. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-800B BIOS - Retrieve vendor ID function error The system may - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 31
to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8014 Diagnostics - ADDF module ([s]) The diagnostics program has run 1. Update to the latest BIOS. device ([s]) failed with error code [x], number [x]. No EPSA beep - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 32
NA ePSA 2000-8019 Diagnostics - Unable to log to NVRAM The system may be unstable. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8020 Diagnostics - Low memory. [d]k The system may be unstable. bytes - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 33
/jumper/ connector/sensor An internal failure of the diagnostic tool, not a hardware failure. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8611 Audio - User reported not hearing speaker tones If the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 34
Debugging mini crash dump files using by WinDbg in Windows operating system Prerequisites 1. Click Start > Control Panel > System. Figure 9. Opening the Systems page 2. In the System page, click Advanced system settings in the left pane. 34 Running diagnostics - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 35
Figure 10. Advanced system settings page 3. In the System Properties window, click Settings under the Startup and Recovery section. Figure 11. System Properties window 4. In the Startup and Recovery window, System failure section, do the following: a. Select Write an event to the system log to - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 36
Select Automatically restart to restart the system after a blue screen of death (BSOD) occurs. NOTE: For servers, it is recommended that you select the Automatically restart option so that the server can function if the error is not critical. c. Verify that the Overwrite any existing file option is - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 37
b. MODULE_NAME c. IMAGE_NAME 11. Call Dell Technical Support for further assistance. Running diagnostics 37 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 38
, contact Dell Technical Support for assistance. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting the video subsystem • Troubleshooting a USB device • Troubleshooting a serial Input Output device • Troubleshooting a NIC • Troubleshooting a wet - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 39
to RAID mode for SATA drives. 12. Save the setting, and reboot the server. 13. If the issue persists, contact Dell Technical Support for assistance. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are securely attached to the external - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 40
fails, see the Getting help section. Troubleshooting iDRAC Direct - USB XML configuration For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Ensure that your USB storage - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 41
on a PowerEdge Server and common issues, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on-a-poweredge-server-whitepapers-setup-articles-and-common-issues. Troubleshooting a wet system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 42
If the problem persists, troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 43
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions Setup, the problem may be - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 44
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 45
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting system and attached peripherals. 7. If the problem is not resolved, turn off the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 46
. 4. Complete a flee power and minimum to POST, while testing the system at each stage. 5. Check if there are any available updates on firmware (BIOS and iDRAC firmware). 6. Clear the system event logs 7. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 47
as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting a controller, see the documentation for your - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 48
the configuration on the screen to ensure that it is the end result that you require. You can use the Foreign Config • Disks in the failed or offline state cannot be imported. • The firmware does not allow you to import more than eight foreign configurations. To manage Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 49
logs from the iDRAC web interface 3. Update the iDRAC firmware 4. Update the RAID controller drivers and firmware 5. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are not supported by PERC RAID controllers. Solution: The controller - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 50
of Dell update package instructions. 1. Download the BIOS update package at: Dell.com/support. 2. When the File Download window appears, click Save to save the file to your hard drive. 3. Import the Dell public key. NOTE: You only need to do once on your system. 50 Troubleshooting hardware - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 51
to allow any remaining flea power to drain. 3. Boot to the operating system, and clear logs. 4. Update the iDRAC firmware to the latest version. NOTE: If the issue persists, Dell recommends that you replace PERC and the PERC battery. For more information about troubleshooting the PERC battery, see - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 52
Firmware or Physical disks out-of-date Issue:The Firmware or Drives out of date adn results in unknown disk errors. Solution: • Update the Firmware Rebuild. 3. Upgrade the iDRAC firmware/PERC. See, Downloading drivers and firmware. Offline or missing virtual drives Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 53
The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is designed for enhanced performance, increased reliability, fault tolerance, and simplified management. These controllers provide a powerful, easy-to-manage way to create a robust infrastructure and help maximize server - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 54
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions device drivers for your - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 55
the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of multiple physical disks. 8. If the problem is not resolved, refer to Troubleshooting Hard drives section in the Dell EMC PowerEdge Servers Troubleshooting Guide. Checking hard drive status - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 56
indicators, check the diagnostic LEDs. For more information, see Status LED indicators section. NOTE: The diagnostic LED indicators might be different for different systems. 56 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 57
Avagotech support site. 2. Unzip the downloaded files and copy them in any directory on the server or Dell Technical Support for further assistance. 3. If the diagnostics pass, reseat the hard drive. 4. If the problem persists, call Dell Technical Support for further assistance. Troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 58
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 59
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. The following sections provide information on troubleshooting power source and power supply units problems - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 60
AC to deliver their rated capacity. For more information, see the system Technical Specifications section in the Installation and Service Manual available at www.dell.com/ poweredgemanuals. Troubleshooting power supply unit problems Steps 1. Ensure that no loose connections exist. For example, loose - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 61
Guide available at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can be either secured or unsecured depending on how it was configured when created. The Dell PowerEdge RAID Controller (PERC) cards support configuration are being used. Troubleshooting hardware issues 61 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 62
directly to the Offline state due to a cable pull or power loss situation, the virtual disk is imported in its Optimal state BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of multiple physical by default. 62 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 63
using OpenManage Server Administrator to firmware of controller is out of date, update the firmware/PERC controller. Configuring hot spare Steps 1. Enter the Dell PERC 10 Configuration Utility. See the Navigating to Dell Server Administrator For more information about the OpenManage Server supported - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 64
cannot start with a space or end with a space. NOTE: Dell recommends that you specify a unique this task NOTE: This task is not supported on PERC hardware controllers running in HBA On the upper-right corner of the Server Administrator page, click Storage. 2. Click Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 65
on the Create Virtual Disk Advanced Wizard page. NOTE: On a SAS controller with firmware version 6.1 and later, RAID 10 supports only even number of disks per span and a maximum of 8 spans with 32 disks two disks of the last enclosure are not part of RAID 10. Troubleshooting hardware issues 65 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 66
end with a space. If you have virtual disks with the same name, it is hard to differentiate the generated alerts, Dell support for write policy on controllers that do not have a battery. The cache policy is not supported a SAS controller with firmware 6.1 and later. • Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 67
Server Configurator The Unified Server Configurators (USC)'s main features include operating system deployment, firmware updates, hardware configuration, and diagnostics. The UEFI specification creates framework for many powerful a Configuration Option screen. Troubleshooting hardware issues 67 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 68
Figure 15. Flowchart of Unified Server Configurator's RAID configuration process 5. The Express option selects the appropriate disks depending upon the RAID is displayed. 8. Click Finish to create virtual disk to be used for operating system installation. 68 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 69
Dell's 13th generation of PowerEdge servers, perform the following steps: Steps 1. Download the latest verison of PERCCLI for ESX tool from www.dell.com/support. Security Profile (3). In Services, click Properties (4) at the upper-right corner of the screen. Troubleshooting hardware issues 69 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 70
Figure 18. Configuration tab a. In the Services properties window, select SSH (1), and then click Options... (2) Figure 19. Open SSH Options b. In the SSH Options window, click Start (1), and then click OK (2) to activate the service. 70 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 71
Start SSH Service 4. To unzip vmware-esx-perccli, open an SSH connection via PUTTY and run the command: unzip /vmfs/volumes/datastore1/ vmware-esx-perccli-1.05.08.zip PUTTY is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 72
Now the logs are exported on ESXi hosts on the Dell 13th generation PowerEdge servers. Configuring RAID by using Lifecycle Controller Prerequisites If your system has one or more supported PERC RAID controllers with PERC 8 firmware or later, or software RAID controllers, use the RAID Configuration - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 73
is successful. For more information about Dell Lifecycle controller, go toDell.com/ techcenter/LC . For more information about the Dell Lifecycle Controller RAID Configuration video, go to or without adding additional disks Add at least one additional disk. Troubleshooting hardware issues 73 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 74
limitation. If you are creating partial virtual disks, Dell recommends that you provide Storage Management adequate time between each RAID 10 virtual disk reconfiguration operation is not supported with Intelligent Mirroring. Replacing physical disks in size. 74 Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 75
window, with software RAID S110 and S130 controllers, if a physical disk (supports SATA SSD or HDD and does not support SAS drives) is removed from a virtual disk and the same physical disk at least one additional disk. RAID 6 requires a minimum of 4 disks. Troubleshooting hardware issues 75 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 76
are creating partial virtual disks, Dell recommends that you provide Storage Management screen, foreign configuration operations are not supported on PERC hardware controllers running in only on PERC 6 and SAS controllers with firmware versions 6.1 and later. NOTE: It is Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 77
on the physical disks is not recognized by the RAID firmware. • Orphan drive - A physical disk in the to be imported is missing. • Unsupported - The selected RAID level is not supported on this controller. • Orphan drive - The physical disk has been replaced and . Troubleshooting hardware issues 77 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 78
is not supported on Manual - Enables you to start and stop the Patrol Read task using Start and Stop Patrol Read. Setting the mode to Manual does not initiate the Patrol Read task. If the system reboots while Patrol Read is running in Manual mode, Patrol Read does not restart. 78 Troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 79
Server Administrator (OMSA): http://www.dell.com/support task information and update the display. Resuming Server Administrator window, under the system tree, click Storage. 2. Select View Check Consistency Report from the Select Report drop-down menu. 3. Click Execute. Virtual disk troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 80
For information on alert messages, see the Server Administrator Messages Reference Guide at Dell.com/support/home. • The rebuild rate setting is by the system firmware and agents that monitor system components, see the Error Code Lookup page at qrl.dell.com The rebuild Troubleshooting hardware issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 81
displays multibit ECC errors on Dell's 13th generation of PowerEdge servers Workaround: Steps 1. Update the controller driver version. 2. Clear the ESM , upgrade the following firmware to the latest version. Installation instructions are provided in the link: Troubleshooting hardware issues 81 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 82
drivers and firmware for VRTX: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 83
a problem with the OS. Contact Technical Support for further troubleshooting steps. power to drain. c. Remove the PERC controller. For information about removing and replacing parts in this system, refer to the user guide located at www.dell 72 hours) while the server is not powered on. Once the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 84
in OpenManage Server Administrator should have a manual Learn powered on. Newer controllers utilize NVCache, which is utilized when the server is powered Dell technicians rely on the TTY log as the primary log for troubleshooting puncture is a feature of Dell PowerEdge RAID Controller (PERC) designed - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 85
to restore from backup or other means prior to following these steps. Use caution so that following these steps does not impact any other arrays. Troubleshooting hardware issues 85 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 86
Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell problems. Contact Dell Technical Support with any questions or concerns. Troubleshooting If installed in a rack, ensure that the rack cooling system is working - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 87
Windows Server 2016 Steps 1. Install Windows Update with KB4457127 or a latest Update package on all the nodes that are part of the cluster. Restart them to have the update the issue persists, contact Dell EMC Global Technical Support for further assistance. Troubleshooting hardware issues 87 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 88
system deployment wizard • Foreign drivers on physical disk • Physical disk reported as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 89
life of the product. It does not expire and never needs to be renewed. It must be bound to only one service tag at a time. For more information on the iDRAC licensing feature, see En.community.dell new PowerEdge server with iDRAC8 is the same as it was with iDRAC7. For the 600 series servers and - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 90
time zone, and then click Apply. 3. To configure NTP, enable NTP, enter the NTP server addresses, and then click Apply. For information about the fields, see iDRAC Online Help. Next Command Line Interface Reference Guide available at Dell.com/idracmanuals. 90 Server management software issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 91
available with iDRAC7 starting with the firmware version 1.30.30 with an Enterprise license. For the Dell PowerEdge rack and tower servers of 600 series and above, is always disabled and not supported. Auto Dedicated NIC is supported on the Dell PowerEdge tower and rack servers only. A new read-only - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 92
latest version of Server Administrator. For more information, see the Dell EMC OpenManage Software Support Matrix available on the support site. A a failed physical disk. Global hot spares must be assigned and unassigned manually. They are not assigned to specific virtual disks. If you want to - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 93
. • Follow the instruction on the screen, complete drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ensure that you have installed the latest version of Server Administrator. For more information, see the Dell EMC OpenManage Software Support - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 94
. 3. From the Apply Operation Mode menu, select when you want to clear the configuration. 4. Click Clear. How to update BIOS on 13th generation PowerEdge servers The 13th generation of Dell PowerEdge servers offers various methods namely local or remote, with or without an operating system, to - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 95
. • Read the Release Notes for the firmware, if available, to check for any special instructions or compatibility information. • Reboot the system and retry the update. Which are the operating systems supported on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are designed to work with many - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 96
supported. On a 32-bit operating system, only 32-bit JRE version is supported. • On Linux, Java is the default plug-in type for accessing the Virtual Console. • When the iDRAC firmware is updated out. Action: Check if the disk driver is present or needs to be Update the server and then successfully rebuild the drive - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 97
install the systems management software on supported Microsoft Windows operating system. For Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. For more information, see the Downloading the drivers and firmware topic. Server - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 98
://www.dell.com/support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task If Solid-state drive (SSD) is not detected by server operating system, you must update all firmware versions including OpenManage Server Administrator. To update firmware version - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 99
information on connecting to iDRAC, see the iDRAC manuals at www.dell.com/idracmanuals Lifecycle Controller is not recognizing USB in UEFI mode When there are combinations of servers connected, you need to use the same mode for all servers. USB driver is not recognized on Lifecycle controller. You - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 100
system. NOTE: If the problem persists, contact Dell Technical Support for further assistance. Topics: • How to install the operating system on a Dell PowerEdge Server • Locating the VMware and Windows licensing • Troubleshooting blue screen errors or BSODs • Troubleshooting a Purple Screen of Death - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 101
If the issue persists, call Dell Technical Support. 7. If the BSOD occurs driver, application, or service. Proceed to Step 4. 3. For Windows Server, you can perform the following recovery options: • Use the bootrec command to troubleshoot startup issues. For more information, see https://support - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 102
. When the RAID is managing multiple Virtual Drive, it is important to select which Virtual Drive has to be presented when the server tries to boot on the raid controller. 5. If the problem persists, call Dell Technical Support for further assistance. 102 Troubleshooting operating system issues - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 103
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 104
are seated correctly. 11. If the server does not complete the POST, clear the NVRAM using the jumper. For more information , see your system's Owner's manual at www.dell.com/poweredgemanuals. Next steps If the issue still persists, contact Dell Technical Support for assistance. Migrating to OneDrive - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 105
updates or by downloading the latest updates after installing the operating system. Install Windows Server by using Dell LifeCycle Controller About this task To install Microsoft Windows Server the System screen, follow the instructions on the screen, and Troubleshooting operating system issues 105 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 106
size of your system. Follow the instructions on the screen. If you select Core is supported in the BIOS and UEFI modes. 3. Insert the Microsoft Windows Server media Server Essentials edition, on clicking Install Now, the License terms window is displayed. 106 Troubleshooting operating - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 107
the instructions on Server 2012 R2 on Dell PowerEdge 12th Generation Servers, two yellow bangs appear in the Device Manager under Hidden Devices: PCI SIMPLE COMMUNICATIONS CONTROLLER. These devices do not impact the server. Resolution Download and install chipset drivers from www.dell.com/support - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 108
DVD. Windows Server 2008 R2 SP1 supports out-of-box drivers for USB 3.0, and are available at www.dell.com/support. 2. Install the drivers after installing box drivers. Secure Boot is supported only in the UEFI mode. Why does Windows OS installation using Lifecycle Controller, on PowerEdge Servers - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 109
Firmware. 3. Update latest BIOS, firmware and related drivers. 4. Perform general hardware diagnostic to ensure system health. 5. If the issue persists, call Dell Technical Support for assistance. . Host bus adapter mini is missing physical disks and backplane in Windows Issue-On a server platform - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 110
end Server 2012 R2 with the Internal Dual SD module Prerequisites • Dell EMC 13th generation of PowerEdge servers Boot to the Hyper-V Server 2012 R2 ISO, and newer version of Hyper-V Server only (advanced). 10. Make complete, let the server reboot, but make exit. 13. The server will reboot to the - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 111
. Affected systems include PowerEdge systems R815, R715 the ESXi host shuts down. You must manually power on the system. 4. Provide a restore procedures Dell EMC recommends Guide and VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support Troubleshooting operating system issues 111 - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 112
root -l backupdate.dat After a successful restore, the system reboots using the new configuration. For complete instructions on backup and restore commands, see VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. Can we back up 2012 r2 as a VM You can back up a host OS - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 113
dell.com/support/article/au/en/audhs1/sln156793/how-to-install-update-and-manage-fusion-io-drives-in-windows-os-ondell-poweredge-servers?lang=en Symptoms Dell PowerEdge the sfcbd-watchdog service and reinsert the Dell Lifecycle Controller - Firmware Rollback LC Firmware Rollback Troubleshooting - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 114
and various methods (continued) Slno Video Description Location 3. Dell Lifecycle Controller - Firmware Update Using FTP LC Firmware Update Using FTP Server Server 4. Dell Lifecycle Controller - Firmware Update Using LC - Firmware Update Using CIFS Network Share: CIFS (Common Internet File - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 115
displayed. 5. For contact details of Dell EMC Global Technical Support: a. Click Global Technical Support. b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Download the drivers and firmware It is recommended that you - Dell PowerEdge MX840c | EMC PowerEdge Servers Troubleshooting Guide - Page 116
the back of the system. This information is used by Dell to route support calls to the appropriate personnel. Figure 26. Locating Service Tag of your system 1. Information tag (top view) 3. Open Manage Mobile (OMM) label 5. Service tag label 2. Information tag (back view) 4. MAC address and secure
Dell EMC PowerEdge Servers
Troubleshooting Guide
August 2020
Rev. A14