Dell PowerEdge MX840c EMC PowerEdge Servers Troubleshooting Guide - Page 20

Table 13. PSA/ePSA error codes continued

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Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA Event Log ePSA 2000-0125 PSA NA ePSA 2000-0126 PSA NA ePSA 2000-0131 Event Log Battery - the battery is not installed Description Steps The IPMI system event log is full 1. Clear the IPMI system event for various reasons or logging log. has stopped because too many ECC errors have occurred. 2. Repeat the PSA diagnostics. The event log(s) must be cleared before testing can continue. 1. Clear the system event log. 2. Repeat the PSA diagnostics. An error occurred during the tests that may involve the main system board or battery of the system. 1. Turn off the system and reseat the system battery. 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. PSA NA ePSA 2000-0132 Battery - the battery is reaching the end of its usable life An error occurred during the tests that may involve the main system board or battery of the system. 1. Turn off the system and reseat the system battery. 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. PSA NA ePSA 2000-0133 Battery - the battery cannot supply sufficient power An error occurred during the tests that may involve the main system board or battery of the system. 1. Turn off the system and reseat battery. 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. PSA 2000-0141 ePSA 2000-0141 PSA 1000-0142 ePSA 2000-0142 Hard Drive - no drive detected PSA Hard Drive - drive self test failed ePSA Hard Drive - self test unsuccessful Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system. Your hard disk drive has indicated a failure. 1. If you don't have a hard disk drive (HDD), this may be an automatic message and requires no action. 2. If you have an HDD, reconnect your HDD to the system board. 3. Update to the latest BIOS. 4. Repeat the PSA diagnostics. 5. If failure continues, contact Technical Support 1. Update to the latest BIOS. 2. Turn off your computer and reconnect your hard disk drive (HDD) to the system board for instructions.) 3. Repeat the PSA diagnostics. PSA 1000-0143 ePSA 2000-0143 Hard Drive - SMART read command unsuccessful Your hard disk drive has indicated a failure. PSA 1000-0144 Hard Drive - no support for drive Your hard disk drive has self test indicated a failure. 20 Running diagnostics

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Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
PSA NA
ePSA 2000-0125
Event Log
The IPMI system event log is full
for various reasons or logging
has stopped because too many
ECC errors have occurred.
1.
Clear the IPMI system event
log.
2.
Repeat the PSA diagnostics.
PSA NA
ePSA 2000-0126
Event Log
The event log(s) must be
cleared before testing can
continue.
1.
Clear the system event log.
2.
Repeat the PSA diagnostics.
PSA NA
ePSA 2000-0131
Battery - the battery is not
installed
An error occurred during the
tests that may involve the main
system board or battery of the
system.
1.
Turn off the system and
reseat the system battery.
2.
Update to the latest BIOS
version.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support.
PSA NA
ePSA 2000-0132
Battery - the battery is reaching
the end of its usable life
An error occurred during the
tests that may involve the main
system board or battery of the
system.
1.
Turn off the system and
reseat the system battery.
2.
Update to the latest BIOS
version.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support.
PSA NA
ePSA 2000-0133
Battery - the battery cannot
supply sufficient power
An error occurred during the
tests that may involve the main
system board or battery of the
system.
1.
Turn off the system and
reseat battery.
2.
Update to the latest BIOS
version.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support.
PSA 2000-0141
ePSA 2000-0141
Hard Drive - no drive detected
Your system BIOS is reporting
that no Hard Disk Drive is being
reported. If a Portable, reseat
the hard drive, if a Desktop,
reseat both ends of the data
cable and reseat the power
cable to the drive. Repeat the
PSA diagnostics. If a known
good hard drive is available, see
if the good drive can be
detected in the system or try
the suspect drive in a working
system.
1.
If you don't have a hard disk
drive (HDD), this may be an
automatic message and
requires no action.
2.
If you have an HDD,
reconnect your HDD to the
system board.
3.
Update to the latest BIOS.
4.
Repeat the PSA diagnostics.
5.
If failure continues, contact
Technical Support
PSA 1000-0142
ePSA 2000-0142
PSA Hard Drive - drive self test
failed
ePSA Hard Drive - self test
unsuccessful
Your hard disk drive has
indicated a failure.
1.
Update to the latest BIOS.
2.
Turn off your computer and
reconnect your hard disk
drive (HDD) to the system
board for instructions.)
3.
Repeat the PSA diagnostics.
PSA 1000-0143
ePSA 2000-0143
Hard Drive - SMART read
command unsuccessful
Your hard disk drive has
indicated a failure.
PSA 1000-0144
Hard Drive - no support for drive
self test
Your hard disk drive has
indicated a failure.
20
Running diagnostics