Chapter 1: Introduction
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Audience
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7
Recommended tools
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Documentation resources
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Safety instructions
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9
Chapter 2: Diagnostic indicators
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10
Status LED indicators
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System health and system ID indicator codes
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iDRAC Quick Sync 2 indicator codes
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iDRAC Direct LED indicator codes
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NIC indicator codes
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12
Power supply unit indicator codes
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Non-redundant power supply unit indicator codes
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Hard drive indicator codes
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uSATA SSD indicator codes
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Internal dual SD module indicator codes
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Chapter 3: Running diagnostics
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Receiving automated support with SupportAssist
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PSA/ePSA Diagnostics
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Running the PSA Diagnostics
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PSA and ePSA Diagnostics error codes
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Debugging mini crash dump files using by WinDbg in Windows operating system
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Chapter 4: Troubleshooting hardware issues
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38
Troubleshooting system startup failure
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No bootable device found
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Troubleshooting external connections
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Troubleshooting the video subsystem
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Troubleshooting a USB device
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Troubleshooting iDRAC Direct - USB XML configuration
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Troubleshooting iDRAC Direct - Laptop connection
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40
Troubleshooting a serial Input Output device
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40
Troubleshooting a NIC
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NIC teaming on a PowerEdge Server
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Troubleshooting a wet system
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Troubleshooting a damaged system
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Troubleshooting the system battery
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43
Troubleshooting cooling problems
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43
Troubleshooting cooling fans
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44
Troubleshooting an internal USB key
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44
Troubleshooting a micro SD card
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45
Troubleshooting expansion cards
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45
Contents
Contents
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