Dell PowerEdge T30 EMC PowerEdge Servers Troubleshooting Guide - Page 101

Troubleshooting a Purple Screen of Death or PSOD, Troubleshooting no boot issues for Windows

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Figure 25. Blue screen of death 2. Run the PSA/ePSA diagnostics. For more information, see PSA/ePSA Diagnostics on page 18. 3. If the diagnostics pass and the issue persists, identify the stage in which the blue screen error occurs. 4. If the BSOD occurs during the boot process, check for minimum to POST components. For more information, see Troubleshooting a No POST situation on page 103. If the issue persists, call Dell Technical Support. 5. If the BSOD occurs during pre-logon, boot into Safe Mode and disable all startup entries. Isolate one startup entry at a time until you find the causing agent. NOTE: If you are unable to boot into Safe Mode, call Dell Technical Support. 6. If the issue persists, check for minimum to POST components. For more information, see No POST . If the issue persists, call Dell Technical Support. 7. If the BSOD occurs intermittently or during post-logon, debug mini crash dump files using WinDbg. For more information, see Debugging mini crash dump files using by WinDbg in Windows operating system on page 34. After debugging, call Dell Technical Support with the minidump file. Troubleshooting a Purple Screen of Death or PSOD For information on Troubleshooting a PSOD, see Troubleshooting a Purple Screen of Death and Interpreting a purple screen of death. Troubleshooting no boot issues for Windows operating systems Steps 1. Check the hard drive status in the PERC BIOS. For more information, see Checking hard drive status in the PERC BIOS on page 55. 2. Boot the server in the safe mode. NOTE: If the server is a domain controller, boot the server in Directory Services Repair Mode (DSRM). If the server boots successfully, the issue is with an installed driver, application, or service. Proceed to Step 4. 3. For Windows Server, you can perform the following recovery options: • Use the bootrec command to troubleshoot startup issues. For more information, see https://support.microsoft.com/en-in/kb/ 927392. • Use the chkdsk tool to determine whether there is a disk problem. For more information, see https://technet.microsoft.com/enus/library/cc730714.aspx Troubleshooting operating system issues 101

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Figure 25. Blue screen of death
2.
Run the PSA/ePSA diagnostics. For more information, see
PSA/ePSA Diagnostics
on page 18.
3.
If the diagnostics pass and the issue persists, identify the stage in which the blue screen error occurs.
4.
If the BSOD occurs during the boot process, check for minimum to POST components. For more information, see
Troubleshooting a
No POST situation
on page 103.
If the issue persists, call Dell Technical Support.
5.
If the BSOD occurs during pre-logon, boot into Safe Mode and disable all startup entries. Isolate one startup entry at a time until you
find the causing agent.
NOTE:
If you are unable to boot into Safe Mode, call Dell Technical Support.
6.
If the issue persists, check for minimum to POST components. For more information, see No POST .
If the issue persists, call Dell Technical Support.
7.
If the BSOD occurs intermittently or during post-logon, debug mini crash dump files using WinDbg. For more information, see
Debugging mini crash dump files using by WinDbg in Windows operating system
on page 34.
After debugging, call Dell Technical Support with the minidump file.
Troubleshooting a Purple Screen of Death or
PSOD
For information on Troubleshooting a PSOD, see
Troubleshooting a Purple Screen of Death
and
Interpreting a purple screen of death
.
Troubleshooting no boot issues for Windows
operating systems
Steps
1.
Check the hard drive status in the PERC BIOS. For more information, see
Checking hard drive status in the PERC BIOS
on page 55.
2.
Boot the server in the safe mode.
NOTE:
If the server is a domain controller, boot the server in Directory Services Repair Mode (DSRM).
If the server boots successfully, the issue is with an installed driver, application, or service. Proceed to Step 4.
3.
For Windows Server, you can perform the following recovery options:
•
Use the
bootrec
command to troubleshoot startup issues. For more information, see
927392
.
•
Use the
chkdsk
tool to determine whether there is a disk problem. For more information, see
us/library/cc730714.aspx
Troubleshooting operating system issues
101