Dell PowerEdge T30 EMC PowerEdge Servers Troubleshooting Guide - Page 26

PSA LCD Panel - Error, Memory EEPROM in the LCD

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Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-0314 Thermal - the (s) reading (dc) exceeds the thermal limit. Description Steps The system board, heat sink, fan, or processor are failing the diagnostic tools. 1. Update to the latest BIOS version. 2. Check the logs, the fan and for any other signs of overheating. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0315 Sensor - the (s) reading (dc) is The system board or sensor is lower than expected failing the diagnostic tools. 1. Update to the latest BIOS version 2. Check the system logs. 3. If failure continues, contact Technical Support PSA 1000-0321 ePSA 2000-0321 PSA 1000-0322 ePSA 2000-0322 PSA LCD EDID - unable to access EDID EEPROM ePSA Unable to detect LCD PSA LCD Panel - Error accessing the LCD inverter ePSA LCD panel - unable to modify brightness LCD Extended Display Identification Data (EDID) unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is video on the LCD, then the Display does not need replacement. 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics.. 4. If failure continues, contact Dell Technical Support LCD panel - unable to modify 1. Update to the latest BIOS brightness. Try to adjust the version. brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows 2. 3. 4. Turn off your computer and reconnect your LCD cable. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0323 LCD panel - Unable to detect inverter lamp status. Check LCD connector and cables. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0324 PSA NA ePSA 2000-0325 LCD panel - user reported LCD BIST colors were not displayed LCD panel - user provided no input for LCD BIST You may get this error if you answered No to the LCD BIST test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines, or color problems, re-run the diagnostic and if the screens appear normal, click Yes You may get this error if you answered No to the LCD BIST test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines, or color problems, re-run the diagnostic 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the LCD BIST diagnostics. 4. If failure continues, contact Dell Technical Support 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Technical Support 26 Running diagnostics

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Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
PSA NA
ePSA 2000-0314
Thermal - the (s) reading (dc)
exceeds the thermal limit.
The system board, heat sink,
fan, or processor are failing the
diagnostic tools.
1.
Update to the latest BIOS
version.
2.
Check the logs, the fan and
for any other signs of
overheating.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0315
Sensor - the (s) reading (dc) is
lower than expected
The system board or sensor is
failing the diagnostic tools.
1.
Update to the latest BIOS
version
2.
Check the system logs.
3.
If failure continues, contact
Technical Support
PSA 1000-0321
ePSA 2000-0321
PSA LCD EDID - unable to
access EDID EEPROM
ePSA Unable to detect LCD
LCD Extended Display
Identification Data (EDID) -
unable to access the EDID
Electrically Erasable
Programmable Read-Only
Memory (EEPROM) in the LCD
display is indicating a data
failure. If there is video on the
LCD, then the Display does not
need replacement.
1.
Update to the latest BIOS
version.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA
diagnostics..
4.
If failure continues, contact
Dell Technical Support
PSA 1000-0322
ePSA 2000-0322
PSA LCD Panel - Error
accessing the LCD inverter
ePSA LCD panel - unable to
modify brightness
LCD panel - unable to modify
brightness. Try to adjust the
brightness in Windows using the
hotkeys. Boot to the BIOS and
see if brightness can be adjusted
at that point outside of
Windows
1.
Update to the latest BIOS
version.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0323
LCD panel - Unable to detect
inverter lamp status.
Check LCD connector and
cables.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0324
LCD panel - user reported LCD
BIST colors were not displayed
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red,
blue, green white and white
screen with text without
distortion, lines, or color
problems, re-run the diagnostic
and if the screens appear
normal, click Yes
1.
Update to the latest BIOS
version.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the LCD BIST
diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0325
LCD panel - user provided no
input for LCD BIST
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red,
blue, green white and white
screen with text without
distortion, lines, or color
problems, re-run the diagnostic
1.
Update to the latest BIOS
version.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Technical Support
26
Running diagnostics