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Data collection, Support materials collection, Collect support materials

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D Data collection Learn how to collect support materials to help troubleshoot the appliances in your system. Topics: • Support materials collection • Collect support materials Support materials collection You can collect support materials to help troubleshoot the appliances in your system. Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information. Use this information to analyze performance issues, or send it to your service provider so they can diagnose and help you resolve the issues. This process does not collect user data. You can collect support materials for one or more appliances. When you start a collection, data is always collected at the appliance level. For example, if you request a collection for a volume, the system collects support materials for the appliance that contains the volume. If you request a collection for multiple volumes, the system collects support materials for all appliances that contain the volumes. You can set a timeframe for collecting support materials. Setting a timeframe can result in smaller and more relevant data collection which is easier to analyze . You can either set a predefined timeframe or set a custom timeframe that suits your needs. You can also include additional information in the support materials collection from Advanced collection options. Collecting additional information can take longer than the default support materials collection, and the size of the resulting data collection is larger. Select this option if your service provider requests it. By default the support materials collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide for more information about the svc_dc service script and the available profiles. NOTE: The system can run only one collection job at a time. You can perform the following actions on a collection of support materials: ● View information about existing collections. ● Upload a collection to support, if remote support through Secure Remote Services is enabled. ● Download a collection to a local client. ● Delete a collection. NOTE: Some of these operations might not be available if the cluster is operating in a degraded state. Collect support materials Steps 1. Select the Settings icon, and then select Gather Support Materials in the Support section. 2. Click Gather Support Materials. 3. Select the timeframe for the data collection. You can select one of the available options from the drop-down menu, or select Custom and set a timeframe. 4. Select the type of support data that is needed and the appliances for which to collect support information. 5. Write a description of the collection. This description is displayed in the list of support materials on the Support Materials page and can help you recognize the collection. Data collection 181

Section	Page
Dell EMC PowerStore Installation and Service Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200	1
Contents	3
Additional Resources	10
Install a new base enclosure and optional expansion enclosure	11
Install a new base enclosure	11
Installation power overview	11
Choose where to install the base enclosure	12
Unpack the base enclosure	12
Install the rails in the cabinet	12
Install the base enclosure on the rails	13
Cable the base enclosure appliance to switches	14
Connect power cables	14
Discover your system	14
Upgrade PowerStore software	15
Install a SAS expansion enclosure	15
Summary of tasks for installing an expansion enclosure	15
Verify shipping package contents	15
Choose where to install the expansion enclosure	16
Removing a filler panel	16
Install the rails in the cabinet	17
Install the expansion enclosure on the rails	18
Installing drives	18
Installing a drive	18
Installing the front bezel	19
Cable the base enclosure to the expansion enclosure	20
Connect SAS expansion enclosure power cables	21
Add a SAS expansion enclosure	21
Summary of tasks for adding an expansion enclosure	21
Verify shipping package contents	21
Choose where to install the expansion enclosure	22
Removing a filler panel	23
Install the rails in the cabinet	23
Install the expansion enclosure on the rails	24
Installing drives	25
Installing a drive	25
Installing the front bezel	25
Connect SAS expansion enclosure power cables	26
Cable the new SAS expansion enclosure	26
Install an NVMe expansion enclosure	28
Summary of tasks for installing an expansion enclosure	29
Verify shipping package contents	29
Choose where to install the expansion enclosure	30
Removing a filler panel	30
Installing the NVMe expansion enclosure rails	31
Install the system in the cabinet	33
Installing cable management arms	34
Cable the base enclosure to the NVMe expansion enclosure	35
Closing the cable management arms	37
Testing the cable management arms	38
Installing drives	38
Installing a drive	39
Installing the front bezel	39
Add an NVMe expansion enclosure	40
Summary of tasks for adding an expansion enclosure	40
Verify shipping package contents	40
Choose where to install the expansion enclosure	42
Removing a filler panel	42
Installing the NVMe expansion enclosure rails	42
Install the system in the cabinet	44
Installing cable management arms	46
Cable the new NVMe expansion enclosure	47
Closing the cable management arms	49
Testing the cable management arms	50
Installing drives	50
Installing a drive	50
Installing the front bezel	51
Base enclosure service procedures	53
Replace a faulted drive in the base enclosure	53
Identify a faulted drive from PowerStore Manager	53
Remove a faulted 2.5\	53
Install a 2.5\	54
Verify the operation of a replacement drive	55
Return a faulted part	55
Add a new drive to the base enclosure	56
Removing the front bezel	56
Remove a drive filler module	56
Install a 2.5\	57
Verify the operation of an added drive	58
Replace an AC power supply	58
Identify a faulted power supply from PowerStore Manager	59
Base enclosure power supply LEDs	59
Remove a power supply	59
Install a power supply	60
Verify the operation of a replacement power supply	61
Return a faulted part	61
Replace an embedded module	62
Before you begin	62
Identify a faulted embedded module from PowerStore Manager	62
Embedded module LEDs	62
Power down the node	63
Remove a faulted embedded module	63
Transfer the 4-port card	65
Remove a 4-port card	65
Install a 4-port card	65
Install an embedded module	66
Power up the node	67
Verify the operation of a replacement embedded module	67
Return a faulted part	68
Replace a 4-port card	68
Before you begin	68
Identify a faulted 4-port card from PowerStore Manager	68
Identify a faulted part from PowerStore Manager	68
Embedded module LEDs	69
Power down the node	69
Remove an embedded module	70
Remove a 4-port card	71
Install a 4-port card	72
Install an embedded module	73
Power up the node	74
Verify the operation of a new 4-port card	74
Return a faulted part	74
Replace an SFP	75
Identify a faulted SFP module from PowerStore Manager	75
Remove an SFP module	75
Install an SFP module	75
Verify the operation of a replacement SFP module	76
Return a faulted part	76
Replace an I/O module	76
Before you begin	77
Identify a faulted I/O module from PowerStore Manager	77
Base enclosure I/O module LEDs	77
Power down the node	77
Remove a faulted I/O module	78
Install an I/O module	78
Power up the node	79
Verify the operation of a replacement I/O module	79
Return a faulted part	79
Replace a fan module	79
Before you begin	80
Identify a faulted fan module from PowerStore Manager	80
Power down the node	80
Remove the node	80
Remove the top cover from the node	82
Remove the fan module	83
Install the fan module	84
Install the top cover on the node	84
Install the node	85
Verify the operation of a replacement fan module	86
Return a faulted part	87
Replace a dual inline memory module (DIMM)	87
Before you begin	87
Identify a faulted DIMM from PowerStore Manager	87
Power down the node	87
Remove the node	88
Remove the top cover from the node	89
Remove the faulted dual inline memory module	90
Install the dual inline memory module	91
Install the top cover on the node	92
Install the node	93
Verify the operation of a replacement DIMM	94
Return a faulted part	94
Replace an internal M.2 boot module	95
Before you begin	95
Identify a faulted internal M.2 boot module from PowerStore Manager	95
Power down the node	95
Remove the node	95
Remove the top cover from the node	97
Remove the faulted internal M.2 boot module	98
Install the internal M.2 boot module	99
Install the top cover on the node	100
Install the node	101
Verify the operation of a replacement internal M.2 boot module	102
Return a faulted part	102
Replace an M.2 boot module adaptor	103
Before you begin	103
Identify a faulted M.2 boot module adaptor from PowerStore Manager	103
Power down the node	103
Remove the node	103
Remove the top cover from the node	105
Remove the faulted M.2 boot module adaptor	106
Install the M.2 boot module adaptor	107
Install the top cover on the node	108
Install the node	109
Verify the operation of a replacement M.2 boot module adaptor	110
Return a faulted part	110
Replace a node	111
Before you begin	111
Identify a faulted node from PowerStore Manager	111
Power down the node	111
Remove the node	111
Remove the top cover from the node	113
Transfer parts from the faulted node to the replacement node	114
Install the top cover on the node	114
Install the node	115
Verify the operation of a replacement node	116
Return a faulted part	117
SAS expansion enclosure service procedures	118
Add a drive in a SAS expansion enclosure	118
Removing the front bezel	118
Remove a drive filler module	119
Installing a drive	119
Installing the front bezel	120
Verify the operation of an added drive	120
Replace a faulted drive in a SAS expansion enclosure	121
Identify a faulted drive from PowerStore Manager	121
Removing the front bezel	121
Remove a faulted drive	122
Installing a drive	122
Installing the front bezel	123
Verify the operation of a replacement drive	123
Return a faulted part	124
Replace a link control card in a SAS expansion enclosure	124
Identify a faulted LCC from PowerStore Manager	124
Removing a faulted LCC	124
Installing a replacement LCC	126
Verify the operation of a replacement LCC	128
Return a faulted part	128
Replace a power/cooling module in a SAS expansion enclosure	129
Identify a faulted power/cooling module from PowerStore Manager	129
Removing a faulted power/cooling module	129
Installing a replacement power/cooling module	131
Verify the operation of a replacement power/cooling module	133
Return a faulted part	133
NVMe expansion enclosure service procedures	134
Add a drive in an NVMe expansion enclosure	134
Removing the front bezel	134
Remove a drive filler module	135
Installing a drive	136
Installing the front bezel	136
Verify the operation of an added drive	137
Replace a faulted drive in an NVMe expansion enclosure	137
Identify a faulted drive from PowerStore Manager	137
Removing the front bezel	138
Remove a faulted drive	138
Installing a drive	139
Installing the front bezel	140
Verify the operation of a replacement drive	140
Return a faulted part	140
Replace a power supply module in an NVMe expansion enclosure	141
Identify a faulted power supply from PowerStore Manager	141
NVMe expansion enclosure power supply LEDs	141
Remove a power supply	142
Install a power supply	142
Verify the operation of a replacement power supply	143
Return a faulted part	143
Replace a fan module in an NVMe expansion enclosure	144
Identify a faulted fan module from PowerStore Manager	144
Remove a fan module	144
Install a fan module	146
Verify the operation of a replacement fan module	148
Return a faulted part	148
Replace a Clock Distribution Board in an NVMe expansion enclosure	149
Identify a faulted Clock Distribution Board from PowerStore Manager	149
Remove a Clock Distribution Board	149
Install a Clock Distribution Board	151
Verify the operation of a replacement Clock Distribution Board	153
Return a faulted part	153
Replace an Access Module in an NVMe expansion enclosure	154
Identify a faulted Access Module from PowerStore Manager	154
Remove an Access Module	154
Install an Access Module	155
Verify the operation of a replacement Access Module	156
Return a faulted part	156
Replace a data interface board in an NVMe expansion enclosure	157
Identify a faulted DIB from PowerStore Manager	157
Removing a DIB	157
Replacing a DIB	158
Verify the operation of a replacement DIB	159
Return a faulted part	159
Safety precautions for handling replaceable units	161
Handling replaceable units	161
Avoiding electrostatic discharge (ESD) damage	161
Emergency procedures (without an electrostatic discharge kit)	161
Hardware acclimation times	162
Removing, installing, or storing replaceable units	162
Unpacking a part	163
Power control procedures	164
Power control procedure considerations	164
Power control procedures preview	165
Powering off procedures for PowerStore node	166
Power off a PowerStore T model node using PowerStore Manager	166
Power off a PowerStore T model node using a service script	166
Power off a PowerStore X model node	167
Powering on procedures for PowerStore node	168
Power on a PowerStore T model node using a service script	168
Power on a PowerStore T model node by reseating the node	168
Power on a PowerStore X model node using a service script	169
Power on a PowerStore X model node by reseating the node	169
Rebooting procedures for a PowerStore node	169
Reboot a PowerStore T model node using PowerStore Manager	170
Reboot a PowerStore T model node using a service script	170
Reboot a PowerStore X model node	171
Powering off procedures for PowerStore appliances	171
Power off a PowerStore T model appliance	171
Power off a PowerStore X model appliance	172
Powering on procedures for PowerStore appliances	173
Power on a PowerStore T model appliance	173
Power on a PowerStore X model appliance	174
Powering off procedures for PowerStore cluster	174
Power off a PowerStore T model cluster	174
Power off a PowerStore X model cluster	175
Powering on procedures for PowerStore cluster	176
Power on a PowerStore T model cluster	176
Power on a PowerStore X model cluster	177
Transferring the internal battery backup module	178
Remove the internal battery backup module	178
Install the internal battery backup module	179
Data collection	181
Support materials collection	181
Collect support materials	181
Support Notifications	183
Disable support notifications	183
Enable support notifications	183
Add appliances to the cluster	184
Add appliances to the cluster	184
Remove appliances from the cluster	185
Removing an appliance from a PowerStore cluster	185
Remove an appliance from a PowerStore T model cluster	185
Remove an appliance from a PowerStore X model cluster	186
Migrate storage objects from an appliance	189
Reinitialize the system	191

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Data collection

Learn how to collect support materials to help troubleshoot the appliances in your system.

Topics:

•

Support materials collection

•

Collect support materials

Support materials collection

You can collect support materials to help troubleshoot the appliances in your system.

Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic

information. Use this information to analyze performance issues, or send it to your service provider so they can diagnose and

help you resolve the issues. This process does not collect user data.

You can collect support materials for one or more appliances. When you start a collection, data is always collected at the

appliance level. For example, if you request a collection for a volume, the system collects support materials for the appliance

that contains the volume. If you request a collection for multiple volumes, the system collects support materials for all appliances

that contain the volumes.

You can set a timeframe for collecting support materials. Setting a timeframe can result in smaller and more relevant data

collection which is easier to analyze . You can either set a predefined timeframe or set a custom timeframe that suits your

needs.

You can also include additional information in the support materials collection from

Advanced collection options

. Collecting

additional information can take longer than the default support materials collection, and the size of the resulting data collection

is larger. Select this option if your service provider requests it. By default the support materials collection uses the

essentials

profile. Use the

svc_dc

service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide

for more information about the

svc_dc

service script and the available profiles.

NOTE:

The system can run only one collection job at a time.

You can perform the following actions on a collection of support materials:

●

View information about existing collections.

●

Upload a collection to support, if remote support through Secure Remote Services is enabled.

●

Download a collection to a local client.

●

Delete a collection.

NOTE:

Some of these operations might not be available if the cluster is operating in a degraded state.

Collect support materials

Steps

Select the

Settings

icon, and then select

Gather Support Materials

in the

Support

section.

Click

Gather Support Materials

Select the timeframe for the data collection.

You can select one of the available options from the drop-down menu, or select

Custom

and set a timeframe.

Select the type of support data that is needed and the appliances for which to collect support information.

Write a description of the collection.

This description is displayed in the list of support materials on the

Support Materials

page and can help you recognize the

collection.

Data collection

181