Dell PowerStore 3200T EMC PowerStore Installation and Service Guide for PowerS - Page 87
Return a faulted part, Replace a dual inline memory module (DIMM), Before you begin
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Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a dual inline memory module (DIMM) Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system. The DIMMs are located within the node. You can access the DIMMs by removing the node from the chassis and opening the top cover. NOTE: The DIMMs must stay in their original position. Do not move any DIMMs to a different slot. Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted DIMM from PowerStore Manager Before you replace a DIMM, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted DIMM. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that includes the DIMM that you need to replace. 3. On the Components card, under Internal View, expand the node that includes the DIMM, and then select the relevant DIMM. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. Power down the node Power down the node as described in Power control procedures. Base enclosure service procedures 87