Dell Precision 690 User Guide - Page 150

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Back to Contents Page Solving Problems Dell Precision™ Workstation 690 User's Guide Troubleshooting Tips Battery Problems Card Problems Card Fan Problems Drive Problems E-Mail, Modem, and Internet Problems IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems Serial or Parallel Device Problems Sound and Speaker Problems Video and Monitor Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: l If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. l If a peripheral device does not work, ensure that the device is properly connected. l If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s). l If an error message occurs in a program, see the program's documentation. Battery Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Replace the battery - If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Battery). If the battery still does not work properly, contact Dell (see Contacting Dell). Card Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer. Check the card seating and cable - 1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the computer cover (see Removing the Computer Cover). 2. Ensure that each card is firmly seated in its connector. Reseat any loose cards. 3. Ensure that all cables are firmly connected to their corresponding connectors on the cards. If any cables appear loose, reconnect them. For instructions on which cables should be attached to specific connectors on a card, see the card's documentation. 4. Close the computer cover reconnect the computer and devices to electrical outlets, and then turn them on (see Replacing the Computer Cover).

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Back to Contents Page
Solving Problems
Dell Precision™ Workstation 690 User's Guide
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
l
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
l
If a peripheral device does not work, ensure that the device is properly connected.
l
If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the
problem(s).
l
If an error message occurs in a program, see the program's documentation.
Battery Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Card Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
Troubleshooting Tips
Battery Problems
Card Problems
Card Fan Problems
Drive Problems
E
-
Mail, Modem, and Internet Problems
IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
Media Card Reader Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
Video and Monitor Problems
CAUTION:
There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
Replace the battery
—
If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or
date displays during start-up, replace the battery (see
Battery
). If the battery still does not work properly, contact Dell (see
Contacting Dell
).
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
CAUTION:
To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE:
To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your
computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
Check the card seating and cable
—
1.
Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the
computer cover (see
Removing the Computer Cover
).
2.
Ensure that each card is firmly seated in its connector. Reseat any loose cards.
3.
Ensure that all cables are firmly connected to their corresponding connectors on the cards. If any cables appear loose, reconnect
them.
For instructions on which cables should be attached to specific connectors on a card, see the card's documentation.
4.
Close the computer cover reconnect the computer and devices to electrical outlets, and then turn them on (see
Replacing the
Computer Cover
).