Dell Precision 690 User Guide - Page 85

Problems With Your Order, Product Information, Returning Items for Warranty Repair or Credit - for sale

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[email protected] (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific countries only) [email protected] (Canada only) l Electronic Information Service [email protected] AutoTech Service Dell's automated technical support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region (in Contacting Dell). Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region (in Contacting Dell). Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see Technical Assistance and then call the number for your country as listed in Contacting Dell. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region (in Contacting Dell). Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region (in Contacting Dell). Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region (in Contacting Dell). 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

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(Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
l
Electronic Quote Service
(Asian/Pacific countries only)
[email protected] (Canada only)
l
Electronic Information Service
AutoTech Service
Dell's automated technical support service
—
AutoTech
—
provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone
number to call, see the contact numbers for your region (in
Contacting Dell
).
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region (in
Contacting Dell
).
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see
Technical Assistance
and then call the number for your country as listed in
Contacting Dell
.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region (in
Contacting Dell
).
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at
www.dell.com
. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region (in
Contacting Dell
).
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region (in
Contacting Dell
).
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the
Diagnostics Checklist
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.