Dell SP2009WFP Dell SP2009W Flat Panel Monitor - Page 32

Image retention from a Faint shadow from the static image left on the static image displayed monitor for a long period of appears on the screen time l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. l Run the built-in diagnostics l Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). l Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms Screen image is too small What You Experience Image is centered on screen, but does not fill entire viewing area Cannot adjust the monitor with OSD does not appear on the the buttons on the front panel screen No Input Signal when user controls are pressed No picture, the LED light is white. When you press "up", "down" or "Menu" key, the message appears The picture does not fill the entire screen. The picture cannot fill the height or width of the screen Possible Solutions l Check the Display settings in Zoom Setting OSD l Reset the monitor to Factory Settings. l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. l Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. l Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. l Reset the computer or video player. l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. l Run the built-in diagnostics NOTE: When choosing DVI-D mode, the Auto Adjust function is not available. Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working Possible Solutions l Check that your monitor is turned ON. l Reconnect the upstream cable to your computer. l Reconnect the USB peripherals (downstream connector). l Switch off and then turn on the monitor again. l Reboot the computer. l Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. High Speed USB 2.0 interface is High Speed USB 2.0 slow. peripherals working slowly or not working at all l Check that your computer is USB 2.0-capable. l Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. l Reconnect the upstream cable to your computer. l Reconnect the USB peripherals (downstream connector). l Reboot the computer. Dell™ Soundbar Problems Common Symptoms No Sound No Sound Distorted Sound What You Experience No power to Soundbar - the power indicator is off (built-in DC power supply. i.e. SP2009W) Soundbar has power - power indicator is on Computer's sound card is used as the audio source Possible Solutions l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator on the front of the Soundbar is illuminated. l Ensure that the power cable from the Soundbar is plugged into the monitor. l Ensure that the monitor has power. l If the monitor has no power, see common problems, No Video/ Power LED off l Plug the audio line-in cable into the computer's audio out jack. l Set all volume controls to their maximum and ensure that the mute option is not enabled. l Play some audio content on the computer (example, audio CD, or MP3). l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. l Clean and reseat the audio line-in plug. l Test the Soundbar using another audio source (For example: portable CD player, MP3 player). l Clear any obstructions between the Soundbar and the user. l Confirm that the audio line-in plug is completely inserted into the jack of the sound card. l Set all Windows volume controls to their midpoints. l Decrease the volume of the audio application. l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. l Clean and reseat the audio line-in plug. l Troubleshoot the computer's sound card. l Test the Soundbar using another audio source (For example: portable CD player, MP3 player). l Avoid using an audio cable extension or audio jack converter.