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Dell STREAK7-16GRAY User Manual - Page 138

Troubleshooting

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Troubleshooting Problem Possible causes Possible solutions PIN Code is blocked You have entered an incorrect PIN code three consecutive times. Contact your service provider. If the service provider provides the SIM card's PUK code, use the PUK code to unlock the SIM card. System problems Battery does not charge The battery or battery charger is damaged. Contact the dealer. The device's temperature is Adjust the battery charging below 0°C or higher than environment to avoid 45°C. extreme temperatures. Poor contact between the battery and charger. Check all connectors to ensure that all connections have been properly made. Unable to turn the device on. The battery is empty. Charge the device. Shortened standby time The duration of standby time is affected by your service provider's system configuration. The same device used with different service providers' systems does not have the same duration of standby time. If you are located in an area where the network signal is weak, temporarily turn off your device. If you are not able to Change your location to connect to the network, the one where the network is device will continue to send accessible, or temporarily out signals as it attempts to turn off your device. locate a base station. Doing this consumes battery charge and consequently shortens standby time. 138 Troubleshooting

Section	Page
Notes, Cautions, and Warnings	2
Dell Streak 7 Tablet Features	7
Setting Up Your Dell Streak 7 Tablet	11
Getting Your Device Ready for Use	11
Insert the SIM card	11
Insert the SD card	11
Charge the battery	12
Turning On Your Device	13
Turning Off Your Device	13
Turning Off the Screen	13
Understanding Your Dell Streak 7 Tablet	14
Out-Of-Box Wizard	14
Touch Screen	14
Screen Orientation	17
Applications, Widgets, and Shortcuts	17
The Dell™ Stage Desktop	18
To navigate across the desktop	19
To navigate the Home screens using Home screen thumbnails	19
Dell™ Stage Widgets	21
Adding a Stage Widget	21
Deleting a Stage Widget	21
Using Stage Widgets	22
To use the HOME Stage Widget	22
To use the CONTACTS Stage Widget	22
To use the EMAIL Stage Widget	22
To use the GALLERY Stage Widget	22
To use the MUSIC Stage Widget	22
To use the SOCIAL Stage Widget	23
To use the Twitter widget	23
To use the WEB Stage Widget	23
Customizing Your Home screen	24
To add an item to a Home screen	24
To add an application shortcut from the main applications view	28
To move a Home screen item	28
To remove a Home screen item	28
To open a Home screen folder	28
To close a Home screen folder	28
To move a Home screen shortcut into a folder	28
To remove a Home screen shortcut from a folder	29
To rename a Home screen folder	29
Status Bar	29
The status area may also display some of the following icons:	30
The notification area may also display some of the following icons:	31
Quick Buttons	32
Navigating the Applications	33
Application Drawer	33
To open the application drawer	33
To navigate pages of applications	33
To close the application drawer	33
Application Shortcuts	34
To open an application using the application shortcuts	34
Recent Applications	34
To open a recently used application	34
The Screen Lock Wallpaper	35
Using Your Dell Streak 7 Tablet	36
Managing Contacts	36
To add a new contact	36
To find a contact	37
To e-mail or send a message to a contact	37
To edit or share a contact	37
Contacts settings	38
Messaging	39
To compose and send a text message	39
To compose and send a multimedia message	40
Receiving text and multimedia messages	43
To read a text message	43
If the message includes a:	43
To forward the message	44
To view a multimedia message	44
To reply to a text or multimedia message	44
To delete a message or a message thread	45
To edit message settings	45
Pop-up Menu	45
To select an option or item on the pop-up menu	45
Android Keyboard	46
To open the Android keyboard	46
To close the keyboard	46
Keyboard controls for composing an e-mail	46
To configure the keyboard settings	47
Available keyboard settings	47
Word suggestion settings	48
Create your personal dictionary	48
To add a word to the dictionary	48
To edit a word in the dictionary	48
To delete a word from the dictionary	49
Google Search	49
To search by typing	49
To search by voice	50
Power Control Widget	50
Managing Your Device Settings	51
To check storage spaces	51
To erase unwanted application data to free storage space	51
To format the SD card	51
To remove the SD card safely	51
To erase all data from your device	52
To force power off your device	53
Internet	54
Connecting to the Internet	54
GPRS/EDGE/3G/4G/HSPA	54
To connect to the Internet using GPRS, EDGE, 3G, 4G, or HSPA	54
To manually select a new network	55
To automatically select a new network	55
Wi-Fi	55
To turn on Wi-Fi and connect to a network	55
To check the current Wi-Fi network connection	56
To connect to another Wi-Fi network	57
Disable all Connections Using the Airplane Mode	57
Browsing the Internet	57
To open the browser	57
To use the browser controls bar	57
To go to a web page	58
To set up your home page	58
Viewing Web Pages	59
To navigate on a web page	59
To zoom in on a web page	59
To zoom out on a web page	59
To view the next or previous page	59
To open a new window	59
To switch between browser windows	59
To find text within a web page	60
To copy text on a web page	60
Using Web Links, History, and Downloads	61
To select a link on a web page	61
To check the history of visited web pages	61
To allow download of web applications	62
To install an application	62
To check downloads	62
Manage Bookmarks	62
To bookmark a web page	62
To open a bookmark	63
To manage your bookmarks	63
To configure browser settings	64
E-mail	65
To open the e-mail application	65
To set up an e-mail account	65
To view your e-mails	66
To select an account as default for sending e-mail	66
To compose and send e-mail	67
To delete an e-mail	67
To delete or edit an e-mail account on your device	68
Web Applications	68
Facebook	68
To log in to Facebook	68
To use Facebook on your device	69
The Facebook widget	71
Twitter	72
To sign in to Twitter	72
To use Twitter on your device	73
To create a tweet	75
Gmail	76
To open Gmail	76
To set up your Google account	76
To refresh Gmail	77
To view e-mails in different folders or with labels	77
To read e-mails	78
To create and send an e-mail	79
Google Talk	79
To activate Google Talk	79
To sign in automatically	79
To add a new friend to your friends list	80
To view and accept an invitation	80
To change your online status and message	80
To start a conversation	80
To add a friend to an active conversation	81
To disable the chat log	81
To switch between active conversations	81
To close a conversation	81
To display all friends in your friends list	81
To display a friend in the most popular list	81
To always show a friend in most popular list	82
To block a friend from sending you messages	82
To permanently remove a friend	82
To find out what device your friend uses to chat on Google talk	82
To sign out from Google Talk	83
Maps	83
To enable location source	83
To open Google Maps	83
To see your location on a map	83
To find a location on the map	84
To view the details of a place	85
To move around a map	86
To zoom in or out on a map	86
To change map layers	86
To view a map in street view	87
To get directions	88
To clear a map	89
Using Google Latitude	89
To launch Latitude	89
To invite friends to share locations	90
To accept an invitation	90
To show your friends	90
To connect with your friends	91
To control what to share and change your public profile	92
Places	93
Navigation	94
News and Weather	98
Weather	98
News	99
To add/remove news topics	99
To configure news and weather refresh settings	99
YouTube	100
To open YouTube	100
To search for a video by typing	100
To search for a video by voice command	101
To watch videos in the Landscape format	101
To watch videos in the Portrait format	102
To use YouTube menu options	102
Android Market	103
To open Android Market	103
To download and install an application or game	105
To open an application or game	106
To uninstall an application or game	106
Synchronizing Your Google Data	107
To select the applications to synchronize	107
Customizing Your Dell Streak 7 Tablet	108
Display Settings	108
To change the display settings:	108
Sound and Ringtone Settings	109
To change the sound and ringtone settings:	109
General settings	110
Notifications settings	110
Feedback settings	110
Date, Time, and Time Zone	111
To manually set the date, time, and time zone:	111
Language Settings	112
To set the language of the display text:	112
Protecting Your Dell Streak 7 Tablet	113
Protect Your Device Data With a Screen Unlock Pattern	113
To create a screen unlock pattern	113
To disable or change the screen unlock pattern	114
To change unlock pattern settings	115
Protect Your Device Data With a PIN	115
To disable or change PIN	116
Protect Your Device Data With a Password	116
To disable or change the password	116
Protect Your SIM Card With the SIM Lock Password	117
To enable the SIM card PIN	117
To change the SIM card PIN	117
Applications	118
Camera	118
To start the camera in picture mode	118
Camera controls	118
Additional camera settings	119
To start the camcorder mode	119
Camcorder controls	119
Copying Files to and From the Device	120
To set the SD card or the internal device storage as a USB drive	120
To turn off USB storage	121
Bluetooth®	121
To turn on Bluetooth and make the device discoverable	121
To pair and connect a Bluetooth device	122
To end a Bluetooth connection	122
To terminate a pairing partnership	123
To change your device’s Bluetooth name	123
Gallery	124
To share or delete albums	124
To browse picture and video thumbnails	124
To display a full picture	125
To play a video	125
Music	126
To open Music	126
To select a song	126
To control music playback	127
To create a playlist	128
Calendar	129
To open the calendar	129
To set up an event	129
To view the calendar	130
To view and synchronize multiple calendars	130
Event reminders	131
To view, dismiss, or snooze a reminder	131
Clock	132
To set an alarm	133
To temporarily disable an alarm	134
To delete an alarm	134
To enable the alarm in silent mode	134
Calculator	134
Sound Recorder	135
Synchronizing Your Dell Streak 7 Tablet and Computer Using Dell Mobile Sync	136
To install the Dell Mobile Sync software on your computer	136
Troubleshooting	138
Starting Your Device in the Safe Mode	140