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Dell V515W User's Guide - Page 133

Cannot run the fax software, Fax Setup, Ringing and Answering, Fax Forward, Manual Pickup Code - printer installation download

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MAKE SURE THAT FAX FORWARDING IS DISABLED You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax. 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the arrow buttons to scroll to Ringing and Answering, and then press . 4 Press the arrow buttons to scroll to Fax Forward, and then press . 5 Press the arrow buttons to scroll to Off, and then press . INCREASE THE RINGER VOLUME If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume. MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it. To retrieve the correct code: 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Fax Setup, and then press . 3 Press the arrow buttons to scroll to Ringing and Answering, and then press . 4 Press the arrow buttons to scroll to Manual Pickup Code, and then press . 5 Copy the manual answer code that appears on the display. Cannot run the fax software The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax software. MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the "Install Additional Software" screen during installation. If you did not install the fax software, then the fax tab on the Printer Home takes you to our Web site where you can download the software. MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter) before you can open the fax software and configure the fax settings. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Troubleshooting 133

Section	Page
Contents	3
Safety information	7
About your printer	8
Thank you for choosing this printer!	8
Minimizing your printer's environmental impact	8
Finding information about the printer	9
Understanding the parts of the printer	11
Ordering and replacing supplies	13
Ordering ink cartridges	13
Replacing ink cartridges	13
Recycling Dell products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Changing temporary settings into new default settings	18
Changing the Power Saver timeout	19
Saving energy with Eco-Mode	20
Resetting to factory settings	20
Using the printer software	22
Minimum system requirements	22
Using the Windows printer software	22
Using the Macintosh printer software	24
Finding and installing optional software	25
Updating the printer software (Windows only)	26
Reinstalling the printer software	26
Uninstalling the printer software	26
Installing the printer software	27
Loading paper and original documents	28
Loading paper	28
Saving paper default settings	31
Loading original documents on the scanner glass	32
Loading original documents into the ADF	32
Printing	33
Tips for printing	33
Printing basic documents	33
Printing a document	33
Collating printed copies	34
Printing pages in reverse order	34
Printing multiple pages on one sheet	35
Printing documents from a memory card or flash drive (Windows only)	36
Printing specialty documents	37
Printing envelopes	37
Printing labels	37
Printing on custom-size paper	38
Working with photos	40
Using a memory card or flash drive with the printer	40
Supported memory cards and file types	41
Printing photos using the printer control panel	41
Printing photos from a memory device using the printer software	42
Printing photos from a PictBridge-enabled digital camera	43
Printing photos from a memory device using the proof sheet	44
Printing photos from a digital camera using DPOF	45
Printing from a Bluetooth-enabled device	45
Setting up a connection between your printer and a Bluetooth-enabled device	45
Setting the Bluetooth security level	47
Printing from a Bluetooth-enabled device	47
Printing on both sides of the paper (duplexing)	48
Printing on both sides of the paper (duplexing) manually	48
Managing print jobs	50
Setting your printer as the default printer	50
Changing the printing mode	50
Pausing print jobs	51
Resuming print jobs	52
Canceling print jobs	52
Copying	54
Tips for copying	54
Making copies	54
Copying photos	54
Enlarging or reducing images	55
Adjusting copy quality	55
Making a copy lighter or darker	55
Collating copies using the printer control panel	56
Repeating an image on one page	56
Copying multiple pages on one sheet	57
Making a duplex copy manually	57
Canceling copy jobs	58
Scanning	59
Tips for scanning	59
Scanning to a local or network computer	59
Scanning to a flash drive or memory card	60
Scanning photos into an editing application	60
Scanning documents into an editing application	61
Scanning directly to e-mail using the printer software	62
Scanning to a PDF	63
Scanning FAQ	63
How can I improve the quality of a scan?	63
How do I scan in black and white?	63
Why am I being asked for a PIN?	64
What is an application list, and how do I update it?	64
Canceling scan jobs	64
Faxing	65
Setting up the printer to fax	65
Scenario 1: Standard telephone line	65
Scenario 2: Digital Subscriber Line (DSL)	68
Scenario 3: VoIP telephone service	69
Scenario 4: Digital telephone service through a cable provider	70
Scenario 5: Country- or region-specific setup	71
Entering your user information	75
Configuring the fax settings	76
Configuring fax settings using the printer control panel	76
Configuring fax settings using the fax software	77
Creating a contact list	78
Creating a contact list using the printer control panel	78
Creating a contact list using the fax software	79
Sending faxes	80
Tips for sending faxes	80
Sending faxes using the printer control panel	80
Sending faxes using the computer	81
Receiving faxes	81
Tips for receiving faxes	81
Receiving faxes automatically	81
Receiving a fax manually	82
Faxing FAQ	82
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	82
What is a splitter and what type of splitter should I use?	83
What is my fax number?	83
What is my dialing prefix?	83
When do I need to set Auto Answer to On?	84
How many rings should I set?	84
How do I set the distinctive ring for the printer?	84
How can I check the dial tone?	85
How do I adjust the speaker volume on the printer?	85
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	86
What settings work best with digital voice mail?	86
How do I change the resolution of the documents that I fax?	86
How do I send a fax at a scheduled time?	86
How do I send a fax using a phone calling card?	87
How do I know that the fax was sent successfully?	87
How do I view the fax history of the printer?	87
How do I forward a fax?	88
Can I block faxes?	88
Can I retrieve failed faxes?	89
Networking	90
Installing the printer on a wireless network	90
Wireless network compatibility	90
Supported network security options	90
Printing a network setup page	91
Information you will need to set up the printer on a wireless network	91
Installing the printer on a wireless network	92
Installing the printer on other computers	92
Interpreting the colors of the Wi-Fi indicator light	93
Special wireless installation instructions	93
Assigning a static IP address	94
Changing wireless settings after installation	94
Advanced wireless setup	95
Creating an ad hoc wireless network	95
Adding a printer to an existing ad hoc wireless network	98
Configuring the printer wirelessly using WPS (Windows only)	98
Switching between USB and wireless connections (Windows only)	98
Switching between USB and wireless connections (Macintosh only)	99
Sharing a printer in a Windows environment	100
Sharing a printer in a Macintosh environment	101
Networking FAQ	101
What is Wi-Fi Protected Setup?	101
Where do I find my WEP key or WPA passphrase?	101
What is an SSID?	102
Where do I find my SSID?	102
What is a network?	102
How do I find out what type of security my network is using?	102
How are home networks configured?	103
Why do I need an installation cable?	105
How do I attach the installation cable?	105
How are infrastructure and ad hoc networks different?	106
Finding the signal strength	107
How can I improve wireless signal strength?	107
How can I make sure my computer and printer are connected to the same wireless network?	108
Can I use my printer on a USB and a network connection at the same time?	110
What is a MAC address?	110
How do I find the MAC address?	110
What is an IP address?	111
What is TCP/IP?	111
How do I locate IP addresses?	111
How are IP addresses assigned?	112
What is a key index?	112
Maintaining the printer	113
Maintaining ink cartridges	113
Checking ink levels	113
Aligning the printhead	113
Cleaning the printhead nozzles	114
Cleaning the exterior of the printer	115
Cleaning the scanner glass	115
Troubleshooting	116
Before you troubleshoot	116
Using the Service Center to solve printer problems	116
If Troubleshooting does not solve your problem	116
Setup troubleshooting	116
Incorrect language appears on the display	117
Printhead errors	117
Software did not install	120
Print job does not print or is missing pages	120
Printer is printing blank pages	121
Printer is busy or does not respond	122
Cannot delete documents from the print queue	122
Cannot print through USB	122
Jams and misfeeds troubleshooting	123
Paper jam in the printer	123
Paper jam in the paper support	123
Paper jam in the ADF (selected models only)	124
Paper or specialty media misfeeds	124
Print troubleshooting	125
Poor quality at the edges of the page	125
Streaks or lines on printed image	126
Print speed is slow	126
Computer slows down when printing	127
Copy and scan troubleshooting	127
Copier or scanner does not respond	127
Scanner unit does not close	127
Poor copy or scanned image quality	128
Partial copies or scans of documents or photos	128
Scan was not successful	128
Scanning takes too long or freezes the computer	129
Cannot scan to a computer over a network	129
Fax troubleshooting	129
Fax troubleshooting checklist	129
Cannot send faxes	130
Cannot receive faxes	132
Cannot run the fax software	133
Fax error messages on the printer control panel	134
Memory card troubleshooting	135
Memory card troubleshooting checklist	136
Nothing happens when a memory card is inserted	136
Cannot print documents from a memory card or flash drive	136
Photos do not transfer from a memory card across a wireless network	137
Wireless troubleshooting	137
Wireless troubleshooting checklist	137
Resetting the wireless settings to factory defaults	138
Cannot print over wireless network	138
The Continue button is unavailable	142
Cannot print and there is a firewall on the computer	143
Wi-Fi indicator light is not lit	143
Wi-Fi indicator light is green but the printer does not print (Windows only)	144
Wi-Fi indicator light is still orange	145
Wi-Fi indicator light is blinking orange during installation	146
Wireless print server not installed	150
“Communication not available” message appears when printing wirelessly	150
Communication with printer lost when connected to Virtual Private Network (VPN)	152
Resolving intermittent wireless communications issues	152
Notices	155
Product information	155
Edition notice	155
UNITED STATES GOVERNMENT RIGHTS	155
Licensing notices	155
Federal Communications Commission (FCC) compliance information statement	156
Noise emission levels	156
Temperature information	157
Product disposal	157
Battery notice	157
Power consumption	157
Product power consumption	157
Power Saver	157
Off mode	158
Total energy usage	158
European Community (EC) directives conformity	158
Regulatory notices for telecommunication terminal equipment	158
Notice to users of the US telephone network: FCC requirements	159
South Africa telecommunications notice	160
Notice to users of the Canadian telephone network	160
Notice to users of the New Zealand telephone network	160
Notice to Users in the European Union	161
Regulatory notices for wireless products	162
Exposure to radio frequency radiation	162
Notice to users in Brazil	162
Industry Canada (Canada)	162
Taiwan NCC RF notice statement	163
Notice to users in the European Union	163

Match case Limit results 1 per page

AKE

SURE

THAT

ORWARDING

DISABLED

You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.

From the printer control panel, press

Press the arrow buttons to scroll to

Fax Setup

, and then press

Press the arrow buttons to scroll to

Ringing and Answering

, and then press

Press the arrow buttons to scroll to

Fax Forward

, and then press

Press the arrow buttons to scroll to

Off

, and then press

NCREASE

THE

RINGER

VOLUME

If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.

AKE

SURE

THAT

YOU

HAVE

THE

CORRECT

MANUAL

ANSWER

CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when

a fax comes in so that the printer can receive it.

To retrieve the correct code:

From the printer control panel, press

Press the arrow buttons to scroll to

Fax Setup

, and then press

Press the arrow buttons to scroll to

Ringing and Answering

, and then press

Press the arrow buttons to scroll to

Manual Pickup Code

, and then press

Copy the manual answer code that appears on the display.

Cannot run the fax software

The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax

software.

AKE

SURE

THE

FAX

SOFTWARE

INSTALLED

The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select

it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax

tab on the Printer Home takes you to our Web site where you can download the software.

AKE

SURE

THE

PRINTER

CONNECTED

TELEPHONE

LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter)

before you can open the fax software and configure the fax settings.

AKE

SURE

THAT

THE

PRINTER

CONNECTED

THE

COMPUTER

AKE

SURE

THAT

THE

PRINTER

NOT

OWER

AVER

MODE

Troubleshooting

133