Dell VS160 Dell PowerVault 110T DLT VS160 Tape Drive - User's Guide - Page 30

Troubleshooting: Dell PowerVault 110T DLT VS160 Tape Drive User's Guide 5. See If the Drive Becomes Unresponsive for instructions on performing an emergency reset to eject the cartridge. 6. If the drive still does not eject the cartridge, contact Technical Support. The drive Cartridge or drive problem. repeatedly rejects a cartridge. The PowerVault 110T DLT VS160 Tape Drive rejects any unsupported cartridge, such as a DLTtape™ III, an SDLT cartridge, an incompatible cleaning cartridge, damaged media, a DLTtape™ IV cartridge that is either blank or was written using an unsupported format such as DLT4000, DLT7000 or DLT8000, as well as any cartridge that causes an unsuccessful buckle operation. Inspect the cartridge and confirm format, type, and integrity. If repeatable with a known-good cartridge, try cleaning the drive. If cleaning does not help, replace the drive or call Technical Support. If the Drive Becomes Unresponsive On rare occasions, the drive may become unresponsive. If this should happen, use this procedure to reset the drive and unload the cartridge: 1. Press and hold the Unload/Eject button for approximately 27 seconds until all four LEDs are steadily illuminated (not blinking). 2. Release the Unload/Eject button while all four LEDs are steadily illuminated. The drive initiates a device reset, then performs a POST. See Indicator Activity During Power-On Self-Test (POST) in Introduction for information on normal POST LED activity. 3. Upon completion of POST, press and release the Unload/Eject button as soon as the Ready LED begins to blink and/or you hear tape motion. The drive attempts to eject the cartridge as soon as the device reset is complete and the drive completes a mid-tape load. This may take several minutes, depending on the where the media is positioned in the tape path. 4. If you do not press the Unload/Eject button again as indicated in Step 3, the cartridge in the drive is ready to use after the drive resets and loads the cartridge. See Unload/Eject Button Features in Using the Tape Drive for further instructions on initiating an emergency reset. See Front Panel Controls and Indicators in Introduction for complete information on LED activity during a reset and POST. Running the Dell PowerVault Tools Diagnostic Package NOTE: See Installing the Dell PowerVault Tools Diagnostic Package in Getting Started and Setup for installation instructions. Requirements Microsoft® Windows® 2000 PowerVault 110T DLT1, PowerVault 110T DLT VS80, or PowerVault 110T DLT VS160 Tape drive Before Running the Diagnostic Application Make sure the tape drive is powered on and that the SCSI bus is in an idle state (stop and/or hold all backup applications). Running the Diagnostic Application 1. Browse to the folder to which you copied the PowerVault Tools application. See step 1 under Installing the Dell PowerVault Tools Diagnostic Package in Getting Started and Setup for more information. 2. Double-click the PowerVault Tools icon to run the diagnostic application. Note that when the application runs, it creates a file:///C|/Users/rishi_sood/Desktop/Temp/MissingDocsPosted/110t_dlt/UG/trouble.htm[3/8/2013 11:46:14 AM]