Dell Wyse 3020 Wyse ThinOS Version 8.4 Release Notes - Page 24

Reference Description launch Microsoft type broker. Set RDSHPC to automatically launch the RDP session without broker. Troubleshooting • The base.i386 and pcoip.i386 packages may not be available on devices: • Shipped with ThinOS version 8.4 • Reimaged with a ThinOS version 8.4 Merlin image using USB imaging tool Table 5. Affected platforms Affected platforms Wyse 5010 thin client with ThinOS Wyse 5040 thin client with ThinOS Wyse 7010 thin client with ThinOS Wyse 5010 thin client with PCoIP Wyse 5040 thin client with PCoIP Flash size 4 GB or higher 4 GB or higher 4 GB or higher 4 GB or higher 4 GB or higher NOTE: Devices with 2 GB flash are not affected by the package issue. Problem statement-The following issues are observed on the affected platforms: • Multimedia performance issues occur because the required codecs are not available. • PCoIP connections are not started in Horizon View and AWS environments. • Package tab is not available in the System Tools menu. Resolution-Perform one of the following steps to resolve the issue on the affected devices: • Use the 4 GB Merlin image to flash the devices with 4 GB flash configuration. Use the 8 GB Merlin image to flash the devices with 8 GB and 16 GB flash configurations. • Install the ThinOS web image (8.4_112 Hot Fix or later) to reload the missing package files. You must install the ThinOS web image by using either a file server, Wyse Device Manager (WDM), or Wyse Management Suite. If the ThinOS web image is stored on a file server or management server, and if the automatic image update option is enabled using the INI parameter Autoload=1 LoadPkg=1, then the device automatically installs the base.i386 and pcoip.i386 packages during system reboot. • If you get signature error when downgrading from version 8.4 to 8.3, set "verifysignature" parameter. For more information about this parameter, see Dell Wyse ThinOS 8.4 INI Reference Guide, available at Dell.com/manuals. • If you can log in to View Broker, but cannot launch the Blast session, then verify if the Blast pkg is installed on the client. In addition, set the correct DNS server on the Network step page. Fixed issue None Known issue When you upgrade to ThinOS 8.4 using the file server, for example, on Wyse 3040 thin client or Wyse 5060 thin client devices, some existing configuration, such as certificate files for file server/broker, or the wireless/WDM/CCM configuration, if any, may be lost. Workaround-Use the file server without certificate, and make sure all configurations are available using file server. For example, using INI parameter to install certificate, configure broker/WDM/CCM/wireless and so on. 24 Dell Wyse ThinOS Version 8.4 Release Notes