Dell XPS 15 9575 2-in-1 XPS 15 2-in-1 Service Manual

Dell XPS 15 9575 2-in-1 Manual

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  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 1
    XPS 15 2-in-1 Service Manual Regulatory Model: P73F Regulatory Type: P73F001
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 3
    you begin ...7 Safety instructions...7 Recommended tools...7 Screw list...8 2 After working inside your computer 9 3 Removing the base cover...10 Procedure...10 4 Replacing the base cover...13 Procedure...13 5 Removing the solid-state drive...15 Prerequisites...15 Procedure...15 6 Replacing the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 4
    battery...27 Lithium-ion battery precautions...27 Prerequisites...27 Procedure...27 14 Replacing the battery...29 Procedure...29 Post-requisites...29 15 Removing the I/O board...30 Prerequisites...30 Procedure...30 16 Replacing the I/O board...32 Procedure...32 Post-requisites...33 17 Removing the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 5
    43 25 Removing the system board...44 Prerequisites...44 Procedure...44 26 Replacing the system board...46 Procedure...46 Post-requisites...47 Entering the Service Tag in the BIOS setup program...47 27 Removing the palm-rest and keyboard assembly 48 Prerequisites...48 Procedure...48 28 Replacing the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 6
    32 Troubleshooting...64 Flashing the BIOS...64 Reinstall Windows using a USB recovery drive...64 Flashing BIOS (USB key)...64 Fixing a no-boot issue caused by USB-boot support...65 Enhanced Pre-Boot System Assessment (ePSA) diagnostics 65 Running the ePSA diagnostics...65 System diagnostic lights
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 7
    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions When connecting cables, ensure that the ports and connectors are correctly oriented and
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 8
    • Torx #5 (T5) screwdriver • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest and keyboard Torx head M2x3 8 assembly Battery Palm-
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 9
    2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 10
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Remove the eight torx head screws (M2x3)
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 11
    6. Move the base cover from left to right and lift the base cover from the palm-rest and keyboard assembly. 7. Turn-off the battery switch. Removing the base cover 11
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 12
    NOTE: Turn-off the battery switch before you proceed to remove any other component from your computer. 12 Removing the base cover
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 13
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Turn-on the battery switch, If was
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 14
    3. Snap the base cover into the tabs on the palm-rest and keyboard assembly. 4. Replace the eight torx head screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly. 14 Replacing the base cover
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 15
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care drive 15
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 16
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 17
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1. Remove the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 18
    18 Removing the I/O-board interposers
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 19
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the two
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 20
    Post-requisites Replace the base cover. 20 Replacing the I/O-board interposers
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 21
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, .dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 22
    22 Removing the heat sink
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 23
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 24
    Post-requisites Replace the base cover. 24 Replacing the heat sink
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 25
    working inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base battery cable from the routing guides on the fans. 4. Lift the fans along with their cable,
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 26
    inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw . 2. Route the coin-cell battery cable through the routing guides on the fans. 3. Replace the four screws (M2x3)
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 27
    computer, follow the instructions in After working inside the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 28
    4. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. 28 Removing the battery
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 29
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the battery on the palm-rest
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 30
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the I/O-board
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 31
    Removing the I/O board 31
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 32
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, align the screw
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 33
    Post-requisites 1. Replace the battery. 2. Replace the I/O-board interposers. 3. Replace the base cover. Replacing the I/O board 33
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 34
    inside your computer, follow the instructions in After working inside your computer. Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove speaker-cable routing and remove the cable from the routing guides on the palm-rest and keyboard assembly. 4. Lift the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 35
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the left and right speaker on the palm-rest and keyboard assembly. 2. Using the routing guides
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 36
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin and release the coin-cell battery cable from the routing guides on the fan. 2. Note the location of the coin
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 37
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the system board. 2. Using the routing guides, route the coin-cell
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 38
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 39
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 40
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 41
    Removing the display assembly 41
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 42
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. With the display screen facing down, align
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 43
    Post-requisites 1. Replace the heat sink. 2. Replace the I/O-board interposers. 3. Replace the base cover. Replacing the display assembly 43
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 44
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 45
    8. Remove the three screws (M2x4) that secure the type-C USB bracket to system board and lift the bracket off the system board. 9. Remove the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 10. Lift the system board off the palm-rest assembly. Removing the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 46
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 47
    BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 48
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 49
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest and keyboard assembly face
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 50
    the graphics driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 51
    manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Video in the drop-down list. 15 the instructions on the screen to install the driver. Downloading the Wi-Fi driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 52
    file. 17. Double-click the Wi-Fi driver file icon and follow the instructions on the screen to install the driver. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 53
    manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Chipset in the drop-down list. 15 instructions on the screen to install the driver. Downloading the network driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 54
    all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Network in the drop-down list. 15. Click Download to download the network driver for your computer. 16. After
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 55
    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key. The one-time
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 56
    BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: The on the right pane. 4. Select or clear the Enable External USB Port check box to enable or disable it respectively. 5. Save the BIOS setup
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 57
    Table 3. System setup options-System information menu General-System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Ownership Tag Displays the ownership
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 58
    disable SMART Reporting during system startup. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as players, using the stored system battery power through the USB PowerShare port on the notebook. Audio Enable or disable the integrated audio
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 59
    Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. Enable or disable the Execute Disable mode entering Setup when an Admin Password is set. Disables the master password support. Hard Disk passwords need to be cleared before changing the setting.
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 60
    and Errors Table 9. System setup options-Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor Table 11. System setup options-Maintenance menu Maintenance Service Tag Display the system's Service Tag. Asset Tag Create a system Asset Tag.
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 61
    Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 62
    31 System and setup password Table 14. System and setup password Password type System password Setup password Description Password that you must enter to log on to your system. Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 63
    battery. 4. Wait for one minute. 5. Replace the coin-cell battery. 6. Replace the battery. 7. Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 64
    dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually and follow the instructions on the screen. Choose an option screen, click Troubleshoot. 7. Click Recover from a
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 65
    instructions on the screen to complete the BIOS update. Fixing a no-boot issue caused by USB-boot support or restart your computer. 2. Press F2 when the Dell logo is displayed on the screen to enter the BIOS messages that inform you of problems encountered during testing NOTE: Some Troubleshooting 65
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 66
    code and validation number and contact Dell. System diagnostic lights Power and problems. Table 15. Diagnostics Light pattern 2,1 2,2 2,3 2,4 2,5 2,6 2,7 3,1 3,2 3,3 3,4 4,1 Problem has been removed. The following procedure provides the instructions on how to conduct flea power release: 1.
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 67
    WiFi connectivity issues, a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1. Turn off your computer. 2. Turn off the modem. 3. Turn
  • Dell XPS 15 9575 2-in-1 | XPS 15 2-in-1 Service Manual - Page 68
    . Self-help resources Self-help resources Information about Dell products and services My Dell Resource location www.dell.com Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers
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XPS 15 2-in-1
Service Manual
Regulatory Model: P73F
Regulatory Type: P73F001