Dell XPS 730 H2C Quick Reference Guide - Page 40

Memory Problems, Start

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CLEAN THE DRIVE OR DISK CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems" on page 38. R U N T H E D E L L D I A G N O S T I C S - See "Dell™ Diagnostics" on page 29. Hard drive problems RUN CHECK DISK - Windows XP: 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→Check Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen. Memory Problems IF YOU EXPERIENCE MEMORY PROBLEMS - • Reseat the memory modules (see the Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see the Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 65. • Remove all memory and test one module at a time in the slot closest to the microprocessor (see the Service Manual at support.dell.com). • Run the MP Memory Test (see "MP Memory Test" on page 32). • Run the Dell Diagnostics (see "Dell™ Diagnostics" on page 29). 40 Troubleshooting

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40
Troubleshooting
C
LEAN
THE
DRIVE
OR
DISK
C
HECK
THE
CABLE
CONNECTIONS
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See "Troubleshooting Software and
Hardware Problems" on page 38.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell™ Diagnostics" on page 29.
Hard drive problems
R
UN
C
HECK
D
ISK
—
Windows XP
:
1
Click
Start
and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
and click
Start
.
Windows Vista
:
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
The
User Account Control
window may appear. If you are an administrator on the
computer, click
Continue
; otherwise, contact your administrator to continue the
desired action.
4
Follow the instructions on the screen.
Memory Problems
I
F
YOU
EXPERIENCE
M
EMORY
PROBLEMS
—
•
Reseat the memory modules (see the
Service Manual
at
support.dell.com
) to ensure
that your computer is successfully communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see the
Service
Manual
at
support.dell.com
).
•
Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see
"Specifications" on page 65.
•
Remove all memory and test one module at a time in the slot closest to the
microprocessor (see the
Service Manual
at
support.dell.com
).
•
Run the MP Memory Test (see "MP Memory Test" on page 32).
•
Run the Dell Diagnostics (see "Dell™ Diagnostics" on page 29).