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Dell XPS M170 MXG051 XPS/Inspiron M170 Owners Manual - Page 72

Printer Problems

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www.dell.com | support.dell.com C H E C K T H E B A T T E R Y S T A T U S L I G H T - If the battery status light flashes orange or is a steady orange, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "Contacting Dell" on page 113. C H E C K T H E B A T T E R Y T E M P E R A T U R E - If the battery temperature is below 0° C (32° F), the computer will not start up. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R - Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T - Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E - Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S - See the Dell Help file or search for the keyword standby in the Help and Support Center. To access help, see page 9. R E S E A T T H E M E M O R Y M O D U L E S - If the computer power light turns on but the display remains blank, reinstall the memory modules. See page 87. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N - See the printer documentation for setup and troubleshooting information. 72 Solving Problems

Section	Page
Owner’s Manual	1
Finding Information	9
A Tour of Your Computer	13
Front View	13
Left Side View	17
Right Side View	19
Back View	20
Bottom View	23
Setting Up Your Computer	25
Connecting to the Internet	25
Setting Up Your Internet Connection	25
Customizable Lights	26
Setting Up a Printer	27
Printer Cable	27
Connecting a USB Printer	27
Power Protection Devices	28
Surge Protectors	28
Line Conditioners	28
Uninterruptible Power Supplies	28
Using a Battery	31
Battery Performance	31
Checking the Battery Charge	32
Dell QuickSet Battery Meter	32
Microsoft Windows Power Meter	32
Charge Gauge	32
Low-Battery Warning	33
Charging the Battery	33
Removing a Battery	33
Installing a Battery	34
Storing a Battery	34
Using CDs, DVDs, and Other Multimedia	35
Using CDs and DVDs	35
Copying CDs and DVDs	35
How to Copy a CD or DVD	35
Using Blank CD-Rs and CD-RWs	36
Helpful Tips	36
Using Dell MediaDirect	37
Connecting Your Computer to a TV or Audio Device	38
S-Video and Standard Audio	39
S-Video and S/PDIF Digital Audio	40
Composite Video and Standard Audio	42
Composite Video and S/PDIF Digital Audio	43
Changing Your Audio Settings	45
Enabling the Display Settings for a TV	45
Using the Keyboard and Touch Pad	47
Numeric Keypad	47
Key Combinations	47
System Functions	47
Battery	48
CD or DVD Tray	48
Display Functions	48
Radios (Including Wireless Networking and Bluetooth® Wireless Technology)	48
Power Management	48
Speaker Functions	49
Microsoft® Windows® Logo Key Functions	49
Touch Pad	50
Customizing the Touch Pad	50
Using PC Cards	51
PC Card Types	51
PC Card Blanks	51
Extended PC Cards	51
Installing a PC Card	51
Removing a PC Card or Blank	52
Setting Up a Home and Office Network	55
Connecting to a Network Adapter	55
Network Setup Wizard	56
Connecting to a Wireless Local Area Network	56
Determining Your Network Type	56
Connecting to a Wireless Network in Microsoft® Windows® XP	57
Solving Problems	59
Dell™ Diagnostics	59
When to Use the Dell Diagnostics	59
Drive Problems	61
DVD drive problems	62
Hard drive problems	63
E-Mail, Modem, and Internet Problems	63
Error Messages	65
IEEE 1394 Device Problems	66
Keyboard Problems	66
External keyboard problems	67
Unexpected characters	67
Lockups and Software Problems	67
The computer does not start up	68
The computer stops responding	68
A program stops responding	68
A program crashes repeatedly	68
A program is designed for an earlier Windows operating system	68
A solid blue screen appears	69
Other software problems	69
Memory Problems	70
Network Problems	70
PC Card Problems	71
Power Problems	71
Printer Problems	72
Scanner Problems	73
Sound and Speaker Problems	74
No sound from integrated speakers	74
No sound from external speakers	74
No sound from headphones	75
Touch Pad or Mouse Problems	75
Video and Display Problems	76
If the display is blank	76
If the display is difficult to read	77
If only part of the display is readable	77
Drivers	78
What Is a Driver?	78
Identifying Drivers	78
Reinstalling Drivers	78
Restoring Your Operating System	79
Using Microsoft Windows XP System Restore	80
Resolving Software and Hardware Incompatibilities	81
Adding and Replacing Parts	83
Before You Begin	83
Recommended Tools	83
Turning Off Your Computer	83
Before Working Inside Your Computer	84
Hard Drive	85
Returning a Hard Drive to Dell	87
Memory	87
Modem	90
Mini PCI Card	91
Hinge Cover	94
Keyboard	95
Coin-Cell Battery	96
Display	97
Optical Drive	99
Internal Card With Bluetooth® Wireless Technology	100
Appendix	103
Specifications	103
Using the System Setup Program	109
Overview	109
Viewing the System Setup Screens	109
System Setup Screen	109
Commonly Used Options	110
Dell Technical Support Policy (U.S. Only)	111
Definition of \	111
Definition of \	112
FCC Notices (U.S. Only)	112
Class A	112
Class B	112
FCC Identification Information	113
Macrovision Product Notice	113

Match case Limit results 1 per page

Solving Problems

www.dell.com | support.dell.com

Printer Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

NOTE:

If you need technical assistance for your printer, contact the printer’s manufacturer.

HECK

THE

BATTERY

STATUS

LIGHT

—

If the battery status light flashes orange or is a steady orange,

the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the

computer, disconnect the computer from the electrical outlet, and then let the battery and computer

cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See

"Contacting Dell" on page 113.

HECK

THE

BATTERY

TEMPERATURE

—

If the battery temperature is below 0° C (32° F), the computer

will not start up.

EST

THE

ELECTRICAL

OUTLET

—

Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

HECK

THE

ADAPTER

—

Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

ONNECT

THE

COMPUTER

DIRECTLY

ELECTRICAL

OUTLET

—

Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

LIMINATE

POSSIBLE

INTERFERENCE

—

Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

DJUST

THE

POWER

PROPERTIES

—

See the

Dell Help

file or search for the keyword

standby

in the

Help and Support Center

To access help

see

page 9.

ESEAT

THE

MEMORY

MODULES

—

If the computer power light turns on but the display remains

blank, reinstall the memory modules. See page 87.

HECK

THE

PRINTER

DOCUMENTATION

—

See the printer documentation for setup and

troubleshooting information.