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Epson ColorWorks C7500 Technical Reference Guide - Page 167

Troubleshooting, Error Processing

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Troubleshooting Chapter 3 Handling Error Processing LCD display Error Description Recovery method NO PAPER No paper There is no paper.  When using roll paper: 1. Open the paper set cover. 2. Open the roll paper cover. 3. If there is any paper or a paper roll left, remove it. 4. Set a roll paper. 5. Run auto loading of the paper. 6. Close the paper set cover and roll paper cover.  When using fanfold paper: 1. Open the paper set cover. 2. Remove any remaining paper. 3. Set the new paper in place. 4. Run auto loading of the paper. 3 5. Close the paper set cover. MEDIA DETECTION ERROR Media detection error The type of the paper set in the printer is different from the specified type set for "Media position detection settings". Set the type of paper specified for "Media position detection settings" or change the settings for "Media position detection settings" to that is suitable for the loaded paper. The type of the paper set in the printer is different from the specified media type on the label printing application or the printer driver provided by the label printing application manufacturer. Set the type of paper specified on "the label printing application" or "the printer driver provided by the label printing application manufacturer" to that is suitable for the loaded paper. For instructions on how to change the settings, refer to "Media detector and paper path settings when using label printing applications" on page 227. The type of the paper set in the printer is different from the specified media type on the favorite setting menu on the operation panel. When using the [Favorite setting] function on the operation panel, select the media that is compatible with the media type configured in [Favorite setting] on the operation panel or select the settings that match the media in [Favorite setting] on the operation panel. You cannot modify the settings in [Favorite setting] when this error occurs. MEDIA SIZE ERROR L Media size error The paper size is inappropriate for the print area. (Paper feed direction) Set the paper whose size matches the print area or change the print area to that suitable for the loaded paper. MEDIA SIZE ERROR W Media size error The paper size is inappropriate for the print area. (Paper width direction) Set the paper whose size matches the print area or change the print area to that suitable for the loaded paper. 167

Section	Page
For Safety	3
Key to Symbols	3
Cautions on Installation	3
Cautions on Power Supply	4
Cautions on Handling	5
Cautions on the Ink Cartridge / Maintenance box	6
Caution Label	7
Restriction of Use	8
About this Manual	9
Aim of the Manual	9
Manual Content	9
Contents	10
Product Overview	15
Features	15
Printing	15
Operability	16
Reliability	16
Easy setup	16
How to Print	16
Other Features	17
Part Names and Functions	18
Front Side	18
Operation Panel	19
Rear Side	21
Nozzle Verification Technology	22
Setting the Nozzle Verification Technology	22
Dot substitution	24
Periodic auto cleaning	25
Status/Error Indications	26
Ink Cartridge and Maintenance Box Status	30
Beeper	31
Reprint	32
Setup	33
Install Navi	34
Work flow to set up this product without using the Install Navi	35
Checking the Items Included in the Package	36
Installing the Printer	37
Location Appropriate for Installation	38
Connecting the Power Cable	39
Connecting the Interface Cable	40
Turning On/Off	41
Turning On	41
Turning Off	41
Installing the Ink Cartridge	42
Installing the Maintenance box	46
REWINDER	49
How to install the REWINDER	49
Removing the rewinder	50
Attaching the paper leading edge to the rewinder	50
Setting the Paper	52
Setting the Roll Paper	52
Setting the Fanfold Paper	60
How to eject paper for paper replacement	61
Ejection Angle of Printed Paper	62
Printer settings	63
Language Setting	63
Time Setting	64
Network settings	65
Paper settings	67
Set using a printer driver	67
Setting using the PrinterSetting	70
Setting with the operation panel	73
Test printing	74
Test Printing	75
How to Display the Printer Driver	76
Handling	77
List of printer setting items	77
Setting panel switch	80
Printing the status sheet (Network settings)	84
Favorite	85
Cutting the Incomplete Label	86
PrinterSetting	87
Starting the PrinterSetting	88
Apply settings	90
Media settings	91
Layout settings	92
Position adjustment	94
Print results adjustment	96
Store data in the printer	97
Background image settings	98
Print head maintenance	100
Printer settings	101
Panel settings	102
Nozzle check settings	103
Advanced settings	104
Initialize printer	108
Printer information	109
Settings save and restore	111
Option	112
Setting the Printer Driver	113
Favorite Setting	113
User Defined Information	116
Exporting/ Importing Printer Driver Settings	116
Barcode Printing	119
2D symbol Printing	129
Barcode and 2D Symbol Font Printing on .NET Environment	136
Banding Reduction	138
Start the PrinterSetting from the printer driver.	139
Setting EPSON Status Monitor 3	140
Restricted items of printer drivers	146
EpsonNetConfig (Web version)	147
Setting the label size and paper layout for borderless printing	151
Borderless Printing Concepts	151
Label Media Design	152
Borderless Printing Settings	152
USB Printer Class Device Replacement Service	157
Uninstallation of USB Printer Class Device Replacement Service	157
Restrictions in USB Printer Class Device Replacement Service	158
Setting the Dip Switches	159
Setting Procedure	159
Cleaning the Printer	160
Cleaning the autocutter	160
Cleaning the Internal Parts (Platen)	161
Cleaning the Internal Parts (Paper Path)	162
Cleaning the Printer Case	163
Long-term Storage of the Product After Ink Charging	164
Storing the product	164
Restart the printer after long-term storage	165
Precautions when transporting	166
Troubleshooting	167
Error Processing	167
Warning Processing	171
Printer Driver	172
Poor print quality	173
Unclean media	176
Dirt inside the printer	176
Printable area	176
Detection failure	177
Continuous printing cannot be performed	178
External supply	178
Paper is jammed	179
Application Development Information	183
How to Control the Printer	183
Using label printing application	183
Using the Epson Inkjet Label Printer SDK	184
Using the ESC/Label commands	184
Changing Printer Settings and Replacing the Printer	184
Software and Manuals	190
Installing software	192
Software installation procedures	192
Appendix	195
Product Specifications	195
Operating Environment	197
Printing Specifications	198
Paper Specifications	199
Paper detection method	206
Print Area and Cutting Position	207
Electrical Characteristics	217
Reliability	218
Environmental Conditions	219
External Dimensions	220
Consumable Product Specifications	223
Ink Cartridge	223
Maintenance Box	223
Option Specifications	224
Rewinder (TU-RC7508)	224
LCD Display Specifications for the Number of Printed Copies	225
Display While Printing	225
Error Display While Printing	225
Display When the Number of Printed Copies is Carried Up to 8 digits	225
Downloading Drivers, Utilities, and Manuals	226
Media detector and paper path settings when using label printing applications	227
Changing the media detector settings in BarTender	228
Changing the paper path settings in BarTender	230
Changing the media detector settings in NiceLabel	231
Changing the paper path settings in NiceLabel	233
Changing the media detector settings in CODESOFT	234
Changing the paper path settings in CODESOFT	235
Changing the media detector settings in Loftware Spectrum	236
Changing the paper path settings in Loftware Spectrum	237
Changing the media detector settings in Loftware Print Server	238
Changing the paper path settings in Loftware Print Server	240

Match case Limit results 1 per page

167

Chapter 3

Handling

Troubleshooting

Error Processing

LCD display

Error

Description

Recovery method

NO PAPER

No paper

There is no paper.



When using roll paper:

1. Open the paper set cover.

2. Open the roll paper cover.

3. If there is any paper or a paper roll left,

remove it.

4. Set a roll paper.

5. Run auto loading of the paper.

6. Close the paper set cover and roll paper

cover.



When using fanfold paper:

1. Open the paper set cover.

2. Remove any remaining paper.

3. Set the new paper in place.

4. Run auto loading of the paper.

5. Close the paper set cover.

MEDIA DETECTION ERROR

Media detection error

The type of the paper set in the

printer is different from the speci-

fied type set for “Media position

detection settings”.

Set the type of paper specified for “Media position

detection settings” or change the settings for

“Media position detection settings” to that is suit-

able for the loaded paper.

The type of the paper set in the

printer is different from the speci-

fied media type on the label print-

ing application or the printer driver

provided by the label printing appli-

cation manufacturer.

Set the type of paper specified on "the label print-

ing application" or "the printer driver provided by

the label printing application manufacturer" to that

is suitable for the loaded paper.

For instructions on how to change the settings,

refer to

"Media detector and paper path settings

when using label printing applications" on page

227

The type of the paper set in the

printer is different from the speci-

fied media type on the favorite set-

ting menu on the operation panel.

When using the [Favorite setting] function on the

operation panel, select the media that is compati-

ble with the media type configured in [Favorite set-

ting] on the operation panel or select the settings

that match the media in [Favorite setting] on the

operation panel.

You cannot modify the settings in [Favorite setting]

when this error occurs.

MEDIA SIZE ERROR L

Media size error

The paper size is inappropriate for

the print area.

(Paper feed direction)

Set the paper whose size matches the print area or

change the print area to that suitable for the loaded

paper.

MEDIA SIZE ERROR W

Media size error

The paper size is inappropriate for

the print area.

(Paper width direction)

Set the paper whose size matches the print area or

change the print area to that suitable for the loaded

paper.