Epson FF-640 Users Guide - Page 108

Cannot Start Epson Scan - driver

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• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Check the connection setting and test the connection using Epson Scan Settings: • Windows 10: Click . Select All Apps > EPSON > EPSON Scan Settings. Click the Test button. • Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Click the Test button. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Click the Test button. • OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Click the Test button. 108

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108
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Check the connection setting and test the connection using Epson Scan Settings:
•
Windows 10
: Click
. Select
All Apps
>
EPSON
>
EPSON Scan Settings
. Click the
Test
button.
•
Windows 8.x
: Navigate to the
Apps
screen and select
EPSON Scan Settings
. Click the
Test
button.
•
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Click the
Test
button.
•
OS X
: Open the
Applications
folder, click
Epson Software
, and click
EPSON Scan Settings
.
Click the
Test
button.