Epson Home Cinema 3800 Users Guide - Page 137

Solutions When Wireless Authentication Fails, Where to Get Help, Parent topic, Related references

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• If you connected a new device or changed any connections, make sure the CEC function is set for the connected device. You may need to restart the device. • Connect no more than two devices that support HDMI Link at the same time. • If you have connected a speaker or receiver, set the output to PCM. Parent topic: Solving Projector or Remote Control Operation Problems Related references Projector Feature Settings - Settings Menu Solutions When Wireless Authentication Fails If you cannot authenticate a wireless connection, try the following solutions: • Make sure the Wireless LAN Power setting is set to On. • Check the Security settings and passphrase in the Network Configuration menu. • Check the Event ID number displayed in the Info menu and check the link below to identify the problem. • Make sure the connected device is on and operating properly. • Make sure you are using the correct Epson wireless LAN module. Parent topic: Solving Problems Related references Projector Network Settings - Network Menu Event ID Code List Optional Equipment and Replacement Parts Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. 137

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137
• If you connected a new device or changed any connections, make sure the CEC function is set for the
connected device. You may need to restart the device.
• Connect no more than two devices that support HDMI Link at the same time.
• If you have connected a speaker or receiver, set the output to PCM.
Parent topic:
Solving Projector or Remote Control Operation Problems
Related references
Projector Feature Settings - Settings Menu
Solutions When Wireless Authentication Fails
If you cannot authenticate a wireless connection, try the following solutions:
• Make sure the
Wireless LAN Power
setting is set to
On
.
• Check the Security settings and passphrase in the Network Configuration menu.
• Check the Event ID number displayed in the Info menu and check the link below to identify the
problem.
• Make sure the connected device is on and operating properly.
• Make sure you are using the correct Epson wireless LAN module.
Parent topic:
Solving Problems
Related references
Projector Network Settings - Network Menu
Event ID Code List
Optional Equipment and Replacement Parts
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
epson.com/support
(U.S.),
epson.ca/support
(Canada), or
epson.com.jm/support
(Caribbean) and select your product for solutions to common problems with your
projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.