Epson Perfection 640U Scanner Basics - Page 59

Where To Get Help EPSON Technical Support EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: Service Access World Wide Web From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information. EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. EPSON E-mail Technical Support To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested. Automated A variety of automated help services are available 24 hours a Telephone Services day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. To speak to a technical support representative, dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: s Product name (EPSON Perfection 640U) s Product serial number (located on the back of the scanner) s Proof of purchase (such as a store receipt) and date of purchase s Computer configuration s Description of the problem 54 Problem Solving