Epson PictureMate 400 - PM400 Quick Guide and Warranty - Page 17

Solving Problems If you have a problem with your product, check the messages on the control panel to diagnose the cause. You can also check "Problems and Solutions" below for basic troubleshooting suggestions, or see your online User's Guide for more detailed help. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Problems and Solutions Check the solutions below if you're having trouble using your Epson product. Note: If the LCD screen is dark, press any button to wake the printer from sleep mode. Product Status Messages Error Messages Printer error Operation canceled. An error occurred while saving. Paper Configuration is disabled A printer's ink pad is nearing the end of its service life A printer's ink pad is at the end of its service life Combination of the IP address and the subnet mask is invalid. Recovery Mode Solutions Turn the product off and then back on again. If the error is still displayed, contact Epson. Make sure the memory card is inserted correctly and meets the specifications for your product. The Paper Configuration setting must be turned on to use AirPrint. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson. (To resume printing, press x.) The ink pad is at the end of its service life. Turn off the product and contact Epson. There is a problem with the network connection to your product. Check the solutions in this guide or your online User's Guide. An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. Solving Problems 17