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Epson SureColor T5270 User Manual - Page 168

Problem Solver, What to do When a Message is Displayed

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Epson SureColor T-Series User's Guide Problem Solver Problem Solver What to do When a Message is Displayed If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps. Messages Ink Cartridge Error Ink cartridge cannot be recognized. Insert again or replace ink cartridge. Ink Cartridge Error Ink cartridge cannot be detected. Insert again or replace ink cartridge. Ink Cartridge Error Please install the correct ink cartridge. Ink Low Paper Load Error Paper from Roll 1 cannot be detected. Paper Load Error Paper from Roll 2 cannot be detected. F/W Install Error Firmware update failed. Restart the printer. Command Error Check driver settings. Reel Unit Error Check Auto Take-up Reel Unit and restart printer. Reel Unit Error Connect Auto Take-up Reel Unit cable and restart printer. Reel Unit Disconnected Auto Take-up Reel Unit is disconnected. Do you continue? What to do O Remove and reinsert the ink cartridge. If the message persists, insert a new ink cartridge (do not reinstall the cartridge that caused the error). U"How to replace" on page 161 O Condensation may occur in the ink cartridge. Leave it at room temperature for at least four hours before installing the ink cartridge. U"Notes on handling ink cartridges" on page 21 Insert a genuine Epson ink cartridge approved for use in the printer. U"Options and Consumable Products" on page 185 U"Replacing Ink Cartridges" on page 161 The ink is low. Ready a new ink cartridge. U"Options and Consumable Products" on page 185 Remove and then reload the roll paper in question. Before you reset the paper, cut the edge of the roll paper straight horizontally. Cut off any jagged or folded sections. If there is a problem with the edge, an automatic paper load error will occur. Turn the printer off, wait for a few minutes, and then turn on the printer again. Update the firmware again. If this message appears on the LCD panel again, contact your dealer or Epson Support. Press the W button and select Job Cancel to stop printing. Confirm that the printer driver you are using supports this printer. Turn the printer off, wait for a few minutes, and then turn on the printer again. If this message appears on the LCD panel again, contact your dealer or Epson Support. After reconnecting the cable connecting the auto take-up reel unit to the printer, turn the printer off and then on again. UThe Setup Guide supplied with the optional auto take-up reel unit. The auto take-up reel unit is not connected. After reconnecting the cable connecting the auto take-up reel unit to the printer, select No to turn the printer off. Turn the printer again after a short pause. UThe Setup Guide supplied with the optional auto take-up reel unit. To continue printing without using the auto take-up reel unit, select Yes. 168

Section	Page
Contents	3
Introduction	6
Important Safety Instructions	6
When choosing a place for this product	6
When setting up this product	6
When using this product	6
When handling the ink cartridges	7
Note on this Guide	7
Meaning of Symbols	7
Illustrations	7
Operating System Versions	7
Printer Parts	9
Front	9
Back	12
Roll 2 unit (T7270D/T5270D)	13
Roll paper adapter	13
Control panel	14
Screen View	15
Features	18
High Productivity	18
High Resolution	18
Easy to Use	19
Notes on Usage and Storage	20
Installation space	20
Notes when using the printer	20
Notes when not using the printer	21
Notes on handling ink cartridges	21
Notes on handling paper	22
Provided Software	24
Contents of the Software Disk	24
Summary of the Printer Driver	26
Basic Operations	27
Loading and Removing the Roll Paper	27
Attaching the Roll Paper Adapter	27
Loading Roll Paper on Roll 1	28
Loading Roll 2 (T7270D/T5270D only)	31
Cutting the roll paper	32
Removing Roll paper or Roll 1	34
Removing Roll 2 (T7270D/T5270D only)	35
Loading and Removing Cut Sheets	37
Loading Cut Sheets	37
Removing Cut Sheets	39
Loading and Removing Poster Board	39
Loading Poster Board	39
Removing Poster Board	42
Viewing and Changing Media Settings	43
Replacing Paper	44
Using the Paper Basket (T7270/T5270/T3270)	45
Storing and Opening	46
Adjusting the Position	47
Using the Large-Capacity Paper Basket (T7270D/T5270D)	49
Storing and Adjusting the Position	49
Using the Auto Take-up Reel Unit (T7270 Only)	51
Using the Control Panel	52
Attaching the Paper	52
Removing Paper from the Auto Take-up Reel Unit	55
Basic Printing Methods (Windows)	57
Basic Printing Methods (Mac OS X)	60
Printable area	63
Roll Paper Printable Area	63
Cut Sheets Printable Area	63
Using the Power Off Timer	64
Canceling Printing	65
Saving to and Reprinting on the Optional Hard Disk Unit	67
Function Summary	67
Saving Print Jobs	68
Viewing and Printing Saved Print Jobs	69
Copying and Scanning	71
Large Copying and Large Scanning using the Multifunction Scanner (Option)	71
Function Summary	71
Starting Copy Center	72
Address Settings	72
Loading Documents	73
Large Copying	75
Large Scan	77
Changing the document eject direction	77
Operations for Image Files that were Scanned or Received	78
More Ways to Print	80
Enlargements and Horizontal and Vertical Banners	80
Fitting Documents to the Width of the Roll Paper	80
Choosing a Print Size	82
Fitting Documents to the Output Size	83
Printing at Non-Standard Sizes	84
Printing CAD Drawings	86
Printing in the CAD / Line Drawing mode of the printer driver	86
Printing while Emulating HP-GL/2 and HP RTL	87
Switching Roll Paper Automatically before Printing (T7270D/T5270D Only)	87
Switching to Roll 1/Roll 2 by Paper Type	87
Switching to Roll 1/Roll 2 by Document Size	89
Switching to Roll 1/Roll 2 by Roll Length	90
Borderless Printing	92
Types of Borderless Printing Methods	92
Supported Media Sizes for Borderless Printing	92
About Roll Paper Cutting	94
Setting Procedures for Printing	95
Correct color and print	97
Multi-Page/Poster Printing	100
Folded Double-Side (Windows only)	100
N-up	101
Poster (Windows only)	102
Printing Multiple Documents (the Layout Manager) (Windows Only)	107
Setting Procedures for Printing	107
Saving and Recalling Settings	108
Color Management Printing	109
About Color Management	109
Color Management Print Settings	109
Setting profiles	110
Setting color management with the applications	110
Setting color management with the printer driver	111
Color management printing by Host ICM (Windows)	111
Color management printing by ColorSync (Mac OS X)	112
Color management printing by Driver ICM (Windows Only)	113
Tips for Using the Printer Driver (Windows)	115
Displaying the Settings Screen	115
With the Start button	115
Displaying Help	116
Click the Help Button to Display	116
Right-click on the item you want to check and display	116
Customizing the Printer Driver	117
Saving various settings as your Select Settings	117
Adding Media Types	117
Rearranging display items	118
Overview of the Utility Tab	119
Uninstalling the printer driver	121
Tips for Using the Printer Driver (Mac OS X)	122
Displaying the Settings Screen	122
Displaying Help	122
Using Epson Printer Utility 4	122
Starting Epson Printer Utility 4	122
Epson Printer Utility 4 Functions	122
Uninstalling the printer driver	124
Removing EPSON LFP Remote Panel 2	124
Using the Control Panel Menu	125
Menu Operations	125
Menu List	126
Menu Descriptions	132
Print Queues menu	132
Paper menu	134
The Maintenance Menu	138
Setup menu	139
Large Copy / Large Scan menu	153
Maintenance	156
Adjusting the Print Head	156
Checking for clogged nozzles	156
Cleaning the print head	157
Minimizing Print Misalignments (Head Alignment)	158
Replacing Consumables	161
Replacing Ink Cartridges	161
Replacing Ink Maintenance Tanks	162
Replacing the Cutter	163
Cleaning the Printer	165
Cleaning the outside	165
Cleaning the inside	165
Cleaning the Multifunction Scanner (option)	166
Problem Solver	168
What to do When a Message is Displayed	168
When a Maintenance Call/Service Call Occurs	172
Troubleshooting	173
You cannot print (because the printer does not work)	173
The printer sounds like it is printing, but nothing prints	175
The prints are not what you expected	175
Feeding or ejecting problems	178
Others	181
Trouble when the optional Multifunction Scanner is connected	182
Appendix	185
Options and Consumable Products	185
Supported Media	187
Epson Special Media Table	187
Usable Commercially Available Paper Size	195
Before printing on non-Epson media	196
Notes When Moving or Transporting the Printer	197
Notes When Moving the Printer	197
Notes on Transporting	198
Notes when reusing the printer	199
System Requirements	200
System Requirements of the Printer Driver	200
System Requirements for CopyCenter	200
Specifications Table	201
Standards and Approvals	203
Where To Get Help	204
Technical Support Web Site	204
Contacting Epson Support	204
Before Contacting Epson	204
Help for Users in North America	205
Software License Terms	206
OPEN SOURCE SOFTWARE LICENSE	206
Bonjour	207
Other Software Licenses	212

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Epson SureColor T-Series User’s Guide

Problem Solver

168

Problem Solver

What to do When a Message is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.

Messages

What to do

Ink Cartridge Error

Ink cartridge cannot be

recognized. Insert again or replace

ink cartridge.

Remove and reinsert the ink cartridge. If the message persists, insert a new ink

cartridge (do not reinstall the cartridge that caused the error).

“How to replace” on page 161

Condensation may occur in the ink cartridge. Leave it at room temperature for at

least four hours before installing the ink cartridge.

“Notes on handling ink cartridges” on page 21

Ink Cartridge Error

Ink cartridge cannot be detected.

Insert again or replace ink

cartridge.

Ink Cartridge Error

Please install the correct ink

cartridge.

Insert a genuine Epson ink cartridge approved for use in the printer.

“Options and Consumable Products” on page 185

“Replacing Ink Cartridges” on page 161

Ink Low

The ink is low. Ready a new ink cartridge.

“Options and Consumable Products” on page 185

Paper Load Error

Paper from Roll 1 cannot be

detected.

Remove and then reload the roll paper in question.

Before you reset the paper, cut the edge of the roll paper straight horizontally. Cut off

any jagged or folded sections.

If there is a problem with the edge, an automatic paper load error will occur.

Paper Load Error

Paper from Roll 2 cannot be

detected.

F/W Install Error

Firmware update failed.

Restart the printer.

Turn the printer off, wait for a few minutes, and then turn on the printer again.

Update the firmware again.

If this message appears on the LCD panel again, contact your dealer or Epson Support.

Command Error

Check driver settings.

Press the

button and select

Job Cancel

to stop printing. Confirm that the printer

driver you are using supports this printer.

Reel Unit Error

Check Auto Take-up Reel Unit and

restart printer.

Turn the printer off, wait for a few minutes, and then turn on the printer again.

If this message appears on the LCD panel again, contact your dealer or Epson Support.

Reel Unit Error

Connect Auto Take-up Reel Unit

cable and restart printer.

After reconnecting the cable connecting the auto take-up reel unit to the printer, turn

the printer off and then on again.

The

Setup Guide

supplied with the optional auto take-up reel unit.

Reel Unit Disconnected

Auto Take-up Reel Unit is

disconnected. Do you continue?

The auto take-up reel unit is not connected. After reconnecting the cable connecting the

auto take-up reel unit to the printer, select

to turn the printer off. Turn the printer

again after a short pause.

The

Setup Guide

supplied with the optional auto take-up reel unit.

To continue printing without using the auto take-up reel unit, select

Yes