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Epson SureColor T5270 User Manual - Page 173

Troubleshooting, You cannot print (because the printer does not work), You cannot print because

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Epson SureColor T-Series User's Guide Problem Solver Troubleshooting You cannot print (because the printer does not work) The printer does not turn on. o Is the power cable plugged into the electrical outlet or the printer? Make sure the power cable is securely plugged into the printer. o Is there a problem with the power outlet? Make sure your outlet works by connecting the power cable for another electric product. The printer turns off automatically. o Is Power Off Timer enabled? To prevent the printer turning off automatically, select Off. U"Setup menu" on page 139 The printer driver is not installed properly (Windows). o Is the icon for this printer displayed in the Devices and Printers/Printer/Printers and Faxes folder? O Yes The printer driver is installed. See "The printer is not connected correctly to the computer" on the next page. O No The printer driver is not installed. Install the printer driver. o Does the printer port setting match the printer connection port? Check the printer port. Click the Port tab in the printer Properties dialog and check the option selected for Print to following port(s). O USB:USBxxx (x stands for the port number) for the USB connection O Network: The correct IP address for the network connection If it is not indicated, the printer driver is not installed correctly. Delete and reinstall the printer driver. U"Uninstalling the printer driver" on page 121 The printer driver is not installed properly (Mac OS X). o Is the printer added to the printer list? Select System Preferences > Print & Scan (or Print & Fax) from the Apple menu. If the printer name is not displayed, add the printer. The printer is not communicating with the computer. o Is the cable plugged in properly? Confirm that the interface cable is securely connected to both the printer port and the computer. Also, make sure the cable is not broken nor bent. If you have a spare cable, try connecting with the spare cable. o Does the interface cable specification match the specifications for the computer? Make sure the interface cable specifications match the specifications for the printer and the computer. U"System Requirements" on page 200 o When using a USB hub, is it being used correctly? In the USB specification, daisy-chains of up to five USB hubs are possible. However, we recommend that you connect the printer to the first hub connected directly to the computer. Depending on the hub you are using, the operation of the printer may become unstable. If this should occur, plug the USB cable directly into your computer's USB port. 173

Section	Page
Contents	3
Introduction	6
Important Safety Instructions	6
When choosing a place for this product	6
When setting up this product	6
When using this product	6
When handling the ink cartridges	7
Note on this Guide	7
Meaning of Symbols	7
Illustrations	7
Operating System Versions	7
Printer Parts	9
Front	9
Back	12
Roll 2 unit (T7270D/T5270D)	13
Roll paper adapter	13
Control panel	14
Screen View	15
Features	18
High Productivity	18
High Resolution	18
Easy to Use	19
Notes on Usage and Storage	20
Installation space	20
Notes when using the printer	20
Notes when not using the printer	21
Notes on handling ink cartridges	21
Notes on handling paper	22
Provided Software	24
Contents of the Software Disk	24
Summary of the Printer Driver	26
Basic Operations	27
Loading and Removing the Roll Paper	27
Attaching the Roll Paper Adapter	27
Loading Roll Paper on Roll 1	28
Loading Roll 2 (T7270D/T5270D only)	31
Cutting the roll paper	32
Removing Roll paper or Roll 1	34
Removing Roll 2 (T7270D/T5270D only)	35
Loading and Removing Cut Sheets	37
Loading Cut Sheets	37
Removing Cut Sheets	39
Loading and Removing Poster Board	39
Loading Poster Board	39
Removing Poster Board	42
Viewing and Changing Media Settings	43
Replacing Paper	44
Using the Paper Basket (T7270/T5270/T3270)	45
Storing and Opening	46
Adjusting the Position	47
Using the Large-Capacity Paper Basket (T7270D/T5270D)	49
Storing and Adjusting the Position	49
Using the Auto Take-up Reel Unit (T7270 Only)	51
Using the Control Panel	52
Attaching the Paper	52
Removing Paper from the Auto Take-up Reel Unit	55
Basic Printing Methods (Windows)	57
Basic Printing Methods (Mac OS X)	60
Printable area	63
Roll Paper Printable Area	63
Cut Sheets Printable Area	63
Using the Power Off Timer	64
Canceling Printing	65
Saving to and Reprinting on the Optional Hard Disk Unit	67
Function Summary	67
Saving Print Jobs	68
Viewing and Printing Saved Print Jobs	69
Copying and Scanning	71
Large Copying and Large Scanning using the Multifunction Scanner (Option)	71
Function Summary	71
Starting Copy Center	72
Address Settings	72
Loading Documents	73
Large Copying	75
Large Scan	77
Changing the document eject direction	77
Operations for Image Files that were Scanned or Received	78
More Ways to Print	80
Enlargements and Horizontal and Vertical Banners	80
Fitting Documents to the Width of the Roll Paper	80
Choosing a Print Size	82
Fitting Documents to the Output Size	83
Printing at Non-Standard Sizes	84
Printing CAD Drawings	86
Printing in the CAD / Line Drawing mode of the printer driver	86
Printing while Emulating HP-GL/2 and HP RTL	87
Switching Roll Paper Automatically before Printing (T7270D/T5270D Only)	87
Switching to Roll 1/Roll 2 by Paper Type	87
Switching to Roll 1/Roll 2 by Document Size	89
Switching to Roll 1/Roll 2 by Roll Length	90
Borderless Printing	92
Types of Borderless Printing Methods	92
Supported Media Sizes for Borderless Printing	92
About Roll Paper Cutting	94
Setting Procedures for Printing	95
Correct color and print	97
Multi-Page/Poster Printing	100
Folded Double-Side (Windows only)	100
N-up	101
Poster (Windows only)	102
Printing Multiple Documents (the Layout Manager) (Windows Only)	107
Setting Procedures for Printing	107
Saving and Recalling Settings	108
Color Management Printing	109
About Color Management	109
Color Management Print Settings	109
Setting profiles	110
Setting color management with the applications	110
Setting color management with the printer driver	111
Color management printing by Host ICM (Windows)	111
Color management printing by ColorSync (Mac OS X)	112
Color management printing by Driver ICM (Windows Only)	113
Tips for Using the Printer Driver (Windows)	115
Displaying the Settings Screen	115
With the Start button	115
Displaying Help	116
Click the Help Button to Display	116
Right-click on the item you want to check and display	116
Customizing the Printer Driver	117
Saving various settings as your Select Settings	117
Adding Media Types	117
Rearranging display items	118
Overview of the Utility Tab	119
Uninstalling the printer driver	121
Tips for Using the Printer Driver (Mac OS X)	122
Displaying the Settings Screen	122
Displaying Help	122
Using Epson Printer Utility 4	122
Starting Epson Printer Utility 4	122
Epson Printer Utility 4 Functions	122
Uninstalling the printer driver	124
Removing EPSON LFP Remote Panel 2	124
Using the Control Panel Menu	125
Menu Operations	125
Menu List	126
Menu Descriptions	132
Print Queues menu	132
Paper menu	134
The Maintenance Menu	138
Setup menu	139
Large Copy / Large Scan menu	153
Maintenance	156
Adjusting the Print Head	156
Checking for clogged nozzles	156
Cleaning the print head	157
Minimizing Print Misalignments (Head Alignment)	158
Replacing Consumables	161
Replacing Ink Cartridges	161
Replacing Ink Maintenance Tanks	162
Replacing the Cutter	163
Cleaning the Printer	165
Cleaning the outside	165
Cleaning the inside	165
Cleaning the Multifunction Scanner (option)	166
Problem Solver	168
What to do When a Message is Displayed	168
When a Maintenance Call/Service Call Occurs	172
Troubleshooting	173
You cannot print (because the printer does not work)	173
The printer sounds like it is printing, but nothing prints	175
The prints are not what you expected	175
Feeding or ejecting problems	178
Others	181
Trouble when the optional Multifunction Scanner is connected	182
Appendix	185
Options and Consumable Products	185
Supported Media	187
Epson Special Media Table	187
Usable Commercially Available Paper Size	195
Before printing on non-Epson media	196
Notes When Moving or Transporting the Printer	197
Notes When Moving the Printer	197
Notes on Transporting	198
Notes when reusing the printer	199
System Requirements	200
System Requirements of the Printer Driver	200
System Requirements for CopyCenter	200
Specifications Table	201
Standards and Approvals	203
Where To Get Help	204
Technical Support Web Site	204
Contacting Epson Support	204
Before Contacting Epson	204
Help for Users in North America	205
Software License Terms	206
OPEN SOURCE SOFTWARE LICENSE	206
Bonjour	207
Other Software Licenses	212

Match case Limit results 1 per page

Epson SureColor T-Series User’s Guide

Problem Solver

173

Troubleshooting

You cannot print (because the

printer does not work)

The printer does not turn on.

The printer turns off automatically.

The printer driver is not installed

properly (Windows).

The printer driver is not installed

properly (Mac OS X).

The printer is not communicating

with the computer.

Is the power cable plugged into the electrical

outlet or the printer?

Make sure the power cable is securely plugged into

the printer.

Is there a problem with the power outlet?

Make sure your outlet works by connecting the

power cable for another electric product.

Is Power Off Timer enabled?

To prevent the printer turning off automatically,

select

Off

“Setup menu” on page 139

Is the icon for this printer displayed in the

Devices and Printers/Printer/Printers and

Faxes folder?

Yes

The printer driver is installed. See "The printer is

not connected correctly to the computer" on

the next page.

The printer driver is not installed. Install the

printer driver.

Does the printer port setting match the

printer connection port?

Check the printer port.

Click the

Port

tab in the printer Properties dialog and

check the option selected for

Print to following

port(s)

USB:

USB

xxx (x stands for the port number) for

the USB connection

Network: The correct IP address for the network

connection

If it is not indicated, the printer driver is not installed

correctly. Delete and reinstall the printer driver.

“Uninstalling the printer driver” on page 121

Is the printer added to the printer list?

Select

System Preferences

Print & Scan

(or

& Fax

) from the Apple menu.

If the printer name is not displayed, add the printer.

Is the cable plugged in properly?

Confirm that the interface cable is securely

connected to both the printer port and the

computer. Also, make sure the cable is not broken

nor bent. If you have a spare cable, try connecting

with the spare cable.

Does the interface cable specification match

the specifications for the computer?

Make sure the interface cable specifications match

the specifications for the printer and the computer.

“System Requirements” on page 200

When using a USB hub, is it being used

correctly?

In the USB specification, daisy-chains of up to five

USB hubs are possible. However, we recommend

that you connect the printer to the first hub

connected directly to the computer. Depending on

the hub you are using, the operation of the printer

may become unstable. If this should occur, plug the

USB cable directly into your computer's USB port.