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Epson SureColor T5270 User Manual - Page 174

You cannot print under the network, environment., The printer has an error.

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Epson SureColor T-Series User's Guide Problem Solver o Is the USB hub recognized correctly? Make sure the USB hub is recognized correctly on the computer. If the computer correctly detects the USB hub, disconnect all USB hubs from the computer and connect the printer directly to the computer USB port. Ask the USB hub manufacturer about USB hub operation. You cannot print under the network environment. o Are the network settings correct? Ask your network administrator for the network settings. o Connect the printer directly to the computer using a USB cable, and then try to print. If you are able to print via USB, there is a problem with network settings. Ask your system administrator, or refer to the manual for your network system. If you cannot print via USB, see the appropriate section in this User's Guide. The printer has an error. o View the message displayed in the control panel. U"Control panel" on page 14 U"What to do When a Message is Displayed" on page 168 The printer stops printing. o Is the status of print queue Pause? (Windows) If you stop printing or the printer stops printing because of an error, the print queue enters a Pause status. You cannot print in this status. Double-click the printer icon in the Devices and Printers, Printers, or Printers and Faxes folder; if printing is paused, open the Printer menu and clear the Pause check box. o Does the current printer status show Printing Paused (Mac OS X)? Open the status dialog for your printer and check whether printing is paused. (1) Select System Preferences > Print & Scan (or Print & Fax) > Open Print Queue from the Apple menu. (2) Double-click the icon for any printer that is Paused. (3) Click Resume Printer. Your problem is not listed here. o Decide whether the trouble is caused by the printer driver or the application. (Windows) Perform a test print from the printer driver so that you can check that the connection between the printer and computer is correct and the printer driver settings are correct. (1) Make sure that the printer is turned on and in ready status, and load A4 or larger paper. (2) Open the Devices and Printers, Printers, or Printers and Faxes folder. (3) Right-click the target printer icon, and select Properties. (4) In the Properties dialog, select the General tab and click Print Test Page. After a while the printer starts to print a test page. O If the test page is printed correctly, the connection between the printer and computer is correct. Go to the next section. O If the test page is not printed correctly, check the items above again. U"You cannot print (because the printer does not work)" on page 173 The "Driver Version" shown on the test page is the version number of the Windows internal driver. This differs from the Epson printer driver version that you installed. 174

Section	Page
Contents	3
Introduction	6
Important Safety Instructions	6
When choosing a place for this product	6
When setting up this product	6
When using this product	6
When handling the ink cartridges	7
Note on this Guide	7
Meaning of Symbols	7
Illustrations	7
Operating System Versions	7
Printer Parts	9
Front	9
Back	12
Roll 2 unit (T7270D/T5270D)	13
Roll paper adapter	13
Control panel	14
Screen View	15
Features	18
High Productivity	18
High Resolution	18
Easy to Use	19
Notes on Usage and Storage	20
Installation space	20
Notes when using the printer	20
Notes when not using the printer	21
Notes on handling ink cartridges	21
Notes on handling paper	22
Provided Software	24
Contents of the Software Disk	24
Summary of the Printer Driver	26
Basic Operations	27
Loading and Removing the Roll Paper	27
Attaching the Roll Paper Adapter	27
Loading Roll Paper on Roll 1	28
Loading Roll 2 (T7270D/T5270D only)	31
Cutting the roll paper	32
Removing Roll paper or Roll 1	34
Removing Roll 2 (T7270D/T5270D only)	35
Loading and Removing Cut Sheets	37
Loading Cut Sheets	37
Removing Cut Sheets	39
Loading and Removing Poster Board	39
Loading Poster Board	39
Removing Poster Board	42
Viewing and Changing Media Settings	43
Replacing Paper	44
Using the Paper Basket (T7270/T5270/T3270)	45
Storing and Opening	46
Adjusting the Position	47
Using the Large-Capacity Paper Basket (T7270D/T5270D)	49
Storing and Adjusting the Position	49
Using the Auto Take-up Reel Unit (T7270 Only)	51
Using the Control Panel	52
Attaching the Paper	52
Removing Paper from the Auto Take-up Reel Unit	55
Basic Printing Methods (Windows)	57
Basic Printing Methods (Mac OS X)	60
Printable area	63
Roll Paper Printable Area	63
Cut Sheets Printable Area	63
Using the Power Off Timer	64
Canceling Printing	65
Saving to and Reprinting on the Optional Hard Disk Unit	67
Function Summary	67
Saving Print Jobs	68
Viewing and Printing Saved Print Jobs	69
Copying and Scanning	71
Large Copying and Large Scanning using the Multifunction Scanner (Option)	71
Function Summary	71
Starting Copy Center	72
Address Settings	72
Loading Documents	73
Large Copying	75
Large Scan	77
Changing the document eject direction	77
Operations for Image Files that were Scanned or Received	78
More Ways to Print	80
Enlargements and Horizontal and Vertical Banners	80
Fitting Documents to the Width of the Roll Paper	80
Choosing a Print Size	82
Fitting Documents to the Output Size	83
Printing at Non-Standard Sizes	84
Printing CAD Drawings	86
Printing in the CAD / Line Drawing mode of the printer driver	86
Printing while Emulating HP-GL/2 and HP RTL	87
Switching Roll Paper Automatically before Printing (T7270D/T5270D Only)	87
Switching to Roll 1/Roll 2 by Paper Type	87
Switching to Roll 1/Roll 2 by Document Size	89
Switching to Roll 1/Roll 2 by Roll Length	90
Borderless Printing	92
Types of Borderless Printing Methods	92
Supported Media Sizes for Borderless Printing	92
About Roll Paper Cutting	94
Setting Procedures for Printing	95
Correct color and print	97
Multi-Page/Poster Printing	100
Folded Double-Side (Windows only)	100
N-up	101
Poster (Windows only)	102
Printing Multiple Documents (the Layout Manager) (Windows Only)	107
Setting Procedures for Printing	107
Saving and Recalling Settings	108
Color Management Printing	109
About Color Management	109
Color Management Print Settings	109
Setting profiles	110
Setting color management with the applications	110
Setting color management with the printer driver	111
Color management printing by Host ICM (Windows)	111
Color management printing by ColorSync (Mac OS X)	112
Color management printing by Driver ICM (Windows Only)	113
Tips for Using the Printer Driver (Windows)	115
Displaying the Settings Screen	115
With the Start button	115
Displaying Help	116
Click the Help Button to Display	116
Right-click on the item you want to check and display	116
Customizing the Printer Driver	117
Saving various settings as your Select Settings	117
Adding Media Types	117
Rearranging display items	118
Overview of the Utility Tab	119
Uninstalling the printer driver	121
Tips for Using the Printer Driver (Mac OS X)	122
Displaying the Settings Screen	122
Displaying Help	122
Using Epson Printer Utility 4	122
Starting Epson Printer Utility 4	122
Epson Printer Utility 4 Functions	122
Uninstalling the printer driver	124
Removing EPSON LFP Remote Panel 2	124
Using the Control Panel Menu	125
Menu Operations	125
Menu List	126
Menu Descriptions	132
Print Queues menu	132
Paper menu	134
The Maintenance Menu	138
Setup menu	139
Large Copy / Large Scan menu	153
Maintenance	156
Adjusting the Print Head	156
Checking for clogged nozzles	156
Cleaning the print head	157
Minimizing Print Misalignments (Head Alignment)	158
Replacing Consumables	161
Replacing Ink Cartridges	161
Replacing Ink Maintenance Tanks	162
Replacing the Cutter	163
Cleaning the Printer	165
Cleaning the outside	165
Cleaning the inside	165
Cleaning the Multifunction Scanner (option)	166
Problem Solver	168
What to do When a Message is Displayed	168
When a Maintenance Call/Service Call Occurs	172
Troubleshooting	173
You cannot print (because the printer does not work)	173
The printer sounds like it is printing, but nothing prints	175
The prints are not what you expected	175
Feeding or ejecting problems	178
Others	181
Trouble when the optional Multifunction Scanner is connected	182
Appendix	185
Options and Consumable Products	185
Supported Media	187
Epson Special Media Table	187
Usable Commercially Available Paper Size	195
Before printing on non-Epson media	196
Notes When Moving or Transporting the Printer	197
Notes When Moving the Printer	197
Notes on Transporting	198
Notes when reusing the printer	199
System Requirements	200
System Requirements of the Printer Driver	200
System Requirements for CopyCenter	200
Specifications Table	201
Standards and Approvals	203
Where To Get Help	204
Technical Support Web Site	204
Contacting Epson Support	204
Before Contacting Epson	204
Help for Users in North America	205
Software License Terms	206
OPEN SOURCE SOFTWARE LICENSE	206
Bonjour	207
Other Software Licenses	212

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Epson SureColor T-Series User’s Guide

Problem Solver

174

You cannot print under the network

environment.

The printer has an error.

The printer stops printing.

Your problem is not listed here.

Is the USB hub recognized correctly?

Make sure the USB hub is recognized correctly on the

computer. If the computer correctly detects the USB

hub, disconnect all USB hubs from the computer and

connect the printer directly to the computer USB

port. Ask the USB hub manufacturer about USB hub

operation.

Are the network settings correct?

Ask your network administrator for the network

settings.

Connect the printer directly to the computer

using a USB cable, and then try to print.

If you are able to print via USB, there is a problem

with network settings. Ask your system

administrator, or refer to the manual for your

network system. If you cannot print via USB, see the

appropriate section in this User’s Guide.

View the message displayed in the control

panel.

“Control panel” on page 14

“What to do When a Message is Displayed” on

page 168

Is the status of print queue Pause?

(Windows)

If you stop printing or the printer stops printing

because of an error, the print queue enters a

Pause

status. You cannot print in this status.

Double-click the printer icon in the

Devices and

Printers

, or

Printers and Faxes

folder; if

printing is paused, open the

Printer

menu and clear

the

Pause

check box.

Does the current printer status show

Printing Paused (Mac OS X)?

Open the status dialog for your printer and check

whether printing is paused.

(1) Select

System Preferences

Print & Scan

(or

Print & Fax

) >

Open Print Queue

from the

Apple

menu.

(2) Double-click the icon for any printer that is

Paused

(3) Click

Resume Printer

Decide whether the trouble is caused by the

printer driver or the application. (Windows)

Perform a test print from the printer driver so that

you can check that the connection between the

printer and computer is correct and the printer driver

settings are correct.

(1) Make sure that the printer is turned on and in

ready status, and load A4 or larger paper.

(2) Open the

Devices and Printers

Printers

, or

Printers and Faxes

folder.

(3) Right-click the target printer icon, and select

Properties

(4) In the Properties dialog, select the

General

tab

and click

Print Test Page

After a while the printer starts to print a test page.

If the test page is printed correctly, the

connection between the printer and computer

is correct. Go to the next section.

If the test page is not printed correctly, check

the items above again.

“You cannot print (because the printer does

not work)” on page 173

The "Driver Version" shown on the test page is the

version number of the Windows internal driver. This

differs from the Epson printer driver version that you

installed.