Epson WF-R4640 User Manual - Page 293
Cannot Scan Over a Network
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• Try connecting with a different Ethernet cable. • Try printing to your product from another computer on the network. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the LCD, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related concepts When to Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. 293