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Epson WF-R4640 User Manual - Page 294

Solving Copying Problems, Product Makes Noise, But Nothing Copies

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OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. • If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance. • Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan Icon Entering a User ID and Password for Scanning - Windows Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Originals Do Not Feed From the Automatic Document Feeder Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). 294

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	26
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	30
Product Parts - Top	31
Product Parts - Inside	33
Product Parts - Back	34
Using Eco Mode and Other Power Saving Settings	34
Changing the Eco Settings	35
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	37
Using Epson Email Print	38
Using the Epson iPrint Mobile App	38
Using Epson Remote Print	39
Using Epson Scan to Cloud	39
Using AirPrint	40
Using Google Cloud Print	40
Setting Up Google Cloud Print on a Chromebook	41
Wi-Fi or Wired Networking	43
Wi-Fi Infrastructure Mode Setup	43
Selecting Wireless Network Settings From the Control Panel	44
Wi-Fi Direct Mode Setup	46
Enabling Wi-Fi Direct Mode	47
Wi-Fi Protected Setup (WPS)	49
Using WPS to Connect to a Network	50
Printing a Network Status Sheet	51
Changing or Updating Network Connections	52
Accessing the Web Config Utility	52
Changing a USB Connection to a Wi-Fi Connection	53
Changing a Wi-Fi Connection to a Wired Network Connection	53
Connecting to a New Wi-Fi Router	54
Configuring Email Server Settings	54
Disabling Wi-Fi Features	56
Loading Paper	57
Loading Paper in the Cassette	57
Loading Paper and Envelopes in the Rear Paper Feed Slot	61
Paper Loading Capacity	65
Available Epson Papers	66
Paper or Media Type Settings - Printing Software	68
Selecting the Paper Settings for Each Source - Control Panel	69
Paper Type Settings - Control Panel	70
Selecting Default Paper Settings - Administrator	71
Selecting the Default Printer Settings	71
Paper Source Settings Options	72
Setting the Universal Print Settings	73
Universal Print Settings Options	74
Placing Originals on the Product	76
Placing Originals on the Scanner Glass	76
Placing Originals in the Automatic Document Feeder	77
Copying	80
Copying Documents or Photos	80
Copying Options	81
Printing from a Computer	84
Printing with Windows	84
Selecting Basic Print Settings - Windows	84
Paper Source Options - Windows	87
Print Quality Options - Windows	87
Multi-Page Printing Options - Windows	87
Selecting Double-sided Printing Settings - Windows	88
Double-sided Printing Options - Windows	90
Print Density Adjustments - Windows	91
Selecting Additional Layout and Print Options - Windows	92
Custom Color Correction Options - Windows	94
Image Options and Additional Settings - Windows	95
Header/Footer Settings - Windows	96
Selecting a Printing Preset - Windows	97
Selecting Extended Settings - Windows	98
Extended Settings - Windows	99
Printing Your Document or Photo - Windows	100
Locking Printer Settings - Windows	101
Administrator Lock Settings	103
Entering a User ID and Password for Printing	104
Selecting Default Print Settings - Windows	105
Changing the Language of the Printer Software Screens	106
Changing Automatic Update Options	107
Printing with OS X	108
Selecting Basic Print Settings - OS X	109
Paper Source Options - OS X	113
Print Quality Options - OS X	113
Print Options - OS X	113
Selecting Page Setup Settings - OS X	114
Selecting Print Layout Options - OS X	115
Selecting Double-sided Printing Settings - OS X	116
Double-sided Printing Options and Adjustments - OS X	117
Managing Color - OS X	118
Color Matching and Color Options - OS X	119
Selecting Printing Preferences - OS X	120
Printing Preferences - OS X	121
Printing Your Document or Photo - OS X	122
Checking Print Status - OS X	122
Cancelling Printing Using a Product Button	123
Scanning	124
Starting a Scan	124
Starting a Scan Using the Product Control Panel	124
Scanning to Email	126
Scanning to a Network Folder or FTP Server	128
Control Panel Scanning Options	130
Creating Contacts for Scanning	132
Adding and Assigning Scan Jobs	134
Starting a Scan with Document Capture Pro or Document Capture	135
Starting a Scan Using the Epson Scan Icon	138
Starting a Scan from a Scanning Program	140
Selecting Epson Scan Settings	142
Scan Modes	142
Selecting the Scan Mode	143
Scanning in Office Mode	143
Available Document Source Settings - Office Mode	146
Selecting a Scan Area - Office Mode	146
Available Image Adjustments - Office Mode	149
Scanning in Professional Mode	150
Available Document Source Settings - Professional Mode	153
Available Image Types - Professional Mode	153
Selecting a Scan Area - Professional Mode	154
Available Image Adjustments - Professional Mode	157
Selecting a Scan Size - Professional Mode	159
Image Preview Guidelines	162
Scan Resolution Guidelines	162
Selecting Scan File Settings	164
Available Scanned File Types and Optional Settings	166
Scanning with OS X Using Image Capture	167
Available Scan Settings - OS X Image Capture	169
Scanning Special Projects	170
Scanning to a SharePoint Server or Cloud Service	170
Scanning Multi-Page Originals as Separate Files	172
Entering a User ID and Password for Scanning - Windows	173
Faxing	175
Connecting a Telephone or Answering Machine	175
Setting Up Fax Features	178
Setting Up Basic Fax Features	178
Selecting Your Country or Region	178
Selecting the Date and Time	180
Using the Fax Setup Wizard	182
Selecting the Line Type	184
Setting the Number of Rings to Answer	186
Selecting Advanced Fax Settings	188
User Default Settings - Fax	190
Send Settings - Fax	191
Receive Settings - Fax	191
Output Settings - Fax	192
Basic Settings - Fax	194
Security Settings - Fax	195
Setting Up Fax Features Using the Fax Utility - Windows	196
Setting Up Fax Features Using the Fax Utility - OS X	197
Setting Up Contacts and Contact Groups	198
Setting Up Contacts Using the Product Control Panel	198
Creating a Contact	199
Editing or Deleting a Contact	201
Creating a Contact Group	202
Editing or Deleting a Contact Group	204
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	206
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	210
Sending Faxes	212
Sending Faxes from the Product Control Panel	212
Sending a Fax Using the Keypad, Contact List, or History	212
Fax Sending Options	214
Sending a Fax at a Specified Time	216
Sending a Fax on Demand	217
Sending a Stored Fax	218
Dialing Fax Numbers from a Connected Telephone	219
Sending Faxes Using the Fax Utility - Windows	220
Sending Faxes Using the Fax Utility - OS X	223
Receiving Faxes	226
Fax Reception	226
Receiving Faxes Automatically	227
Receiving Faxes Manually	227
Forwarding Received Faxes	228
Receiving a Fax by Polling	230
Viewing a Fax on the LCD Screen	231
Checking Fax Status	231
Printing Fax Reports	232
Fax Report Options	233
Using USB Flash Drives With Your Product	234
Inserting a USB Flash Drive	234
USB Device File Specifications	234
Removing a USB Flash Drive	235
Viewing and Printing From the LCD Screen	235
Printing JPEG Photos	235
Printing TIFF Files	237
Printing PDF Files	238
Photo Adjustment Options - Device Mode	238
Print Setting Options - Device Mode	239
Transferring Files on a USB Flash Drive	240
Setting Up File Sharing for File Transfers From Your Computer	240
Transferring Files from a USB Flash Drive to Your Computer	241
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	243
Check Ink and Maintenance Box Status	243
Checking Ink Status on the LCD Screen	243
Checking Ink and Maintenance Box Status With Windows	244
Checking Ink and Maintenance Box Status with OS X	247
Purchase Epson Ink and Maintenance Box	248
Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers	248
Removing and Installing Ink Packs	249
Printing with Black Ink and Expended Color Ink Packs	253
Printing with Expended Color Ink Packs - Windows	253
Printing with Expended Color Ink Packs - OS X	254
Conserving Low Black Ink with Windows	255
Replacing the Maintenance Box	256
Adjusting Print Quality	259
Print Head Maintenance	259
Print Head Nozzle Check	259
Checking the Nozzles Using the Product Control Panel	259
Checking the Nozzles Using a Computer Utility	261
Print Head Cleaning	263
Cleaning the Print Head Using the Product Control Panel	264
Cleaning the Print Head Using a Computer Utility	265
Flushing the Ink Tubes	267
Print Head Alignment	268
Aligning the Print Head Using the Product Control Panel	269
Aligning the Print Head Using a Computer Utility	270
Cleaning the Paper Guide	272
Cleaning and Transporting Your Product	274
Cleaning Your Product	274
Transporting Your Product	276
Solving Problems	279
Checking for Software Updates	279
Product Status Messages	280
Status Menu Error Codes	281
Running a Product Check	284
Resetting Control Panel Defaults	286
Solving Setup Problems	287
Product Does Not Turn On or Off	288
Noise After Ink Installation	288
Software Installation Problems	288
Solving Network Problems	289
Product Cannot Connect to a Wireless Router or Access Point	289
Network Software Cannot Find Product on a Network	290
Product Does Not Appear in OS X Printer Window	291
Cannot Print Over a Network	292
Cannot Scan Over a Network	293
Solving Copying Problems	294
Product Makes Noise, But Nothing Copies	294
Product Makes Noise When It Sits for a While	295
Originals Do Not Feed From the Automatic Document Feeder	295
Solving Paper Problems	295
Paper Feeding Problems	296
Paper Jam Problems Inside the Product	297
Paper Jam Problems in the Rear Paper Feed Slot	298
Paper Jam Problems in the Cassette	298
Paper Jam Problems in the Duplexer (Rear Cover)	300
Document Jams in the Automatic Document Feeder	302
Paper Ejection Problems	305
Solving Problems Printing from a Computer	305
Nothing Prints	305
Product Icon Does Not Appear in Windows Taskbar	306
Printing is Slow	307
Solving Page Layout and Content Problems	308
Inverted Image	309
Too Many Copies Print	309
Blank Pages Print	309
Incorrect Margins on Printout	310
Incorrect Characters Print	310
Incorrect Image Size or Position	311
Slanted Printout	311
Solving Print Quality Problems	312
White or Dark Lines in Printout	312
Blurry or Smeared Printout	313
Faint Printout or Printout Has Gaps	314
Grainy Printout	315
Incorrect Colors	316
Solving Scanning Problems	317
Scanning Software Does Not Operate Correctly	317
Cannot Start Epson Scan	318
Solving Scanned Image Quality Problems	318
Image Consists of a Few Dots Only	319
Line of Dots Appears in All Scanned Images	319
Straight Lines in an Image Appear Crooked	320
Image is Distorted or Blurry	320
Image Colors are Patchy at the Edges	320
Image is Too Dark	321
Back of Original Image Appears in Scanned Image	321
Ripple Patterns Appear in an Image	321
Scanned Image Colors Do Not Match Original Colors	321
Scan Area is Not Adjustable in Thumbnail Preview	322
Scanned Image Edges are Cropped	322
Solving Faxing Problems	322
Cannot Send or Receive Faxes	323
Cannot Receive Faxes with a Telephone Connected to Your Product	325
Fax Memory Full Error Appears	325
Sent Fax Quality is Poor	326
Sent Fax is Received in an Incorrect Size	326
Received Fax Quality is Poor	327
Received Fax is Not Printed	327
Solving USB Flash Drive Problems	327
Cannot View or Print from a USB Flash Drive	327
Cannot Save Files on a USB Flash Drive	328
Cannot Transfer Files To or From a USB Flash Drive	328
When to Uninstall Your Product Software	329
Uninstalling Product Software - Windows	329
Uninstalling Product Software - OS X	330
Where to Get Help	331
Technical Specifications	332
Windows System Requirements	332
OS X System Requirements	333
Printing Specifications	333
Scanning Specifications	334
Automatic Document Feeder (ADF) Specifications	334
Fax Specifications	335
Paper Specifications	335
Printable Area Specifications	336
Ink Pack Specifications	338
Dimension Specifications	338
Electrical Specifications	339
Environmental Specifications	339
Interface Specifications	340
Network Interface Specifications	340
Safety and Approvals Specifications	341
Notices	343
General Product Safety Instructions	343
Ink Pack Safety Instructions	345
LCD Screen Safety Instructions	345
Wireless Connection Safety Instructions	346
Telephone Equipment Safety Instructions	346
FCC Compliance Statement	346
Software Notice	349
Trademarks	397
Copyright Notice	398
libTIFF Software Acknowledgment	398
A Note Concerning Responsible Use of Copyrighted Materials	399
Default Delay Times for Power Management for Epson Products	399