Epson WorkForce Enterprise WF-C21000 Users Guide - Page 364
Scan Settings, Server Settings
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Code 307 311 321 411 421 312 412 313 413 314 315 327 316 317 322 323 331 324 Condition/solution The scanned image size exceeds the maximum limit. Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. A DNS error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > TCP/IP and check the DNS settings for the server, computer, or access point. An authentication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings. A communication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings. Print a network connection report to check if the product is connected to the network. The authentication method of the settings and the email server may not match. If the authentication method is set to Off, make sure the authentication method of the email server is set to None. The data size exceeds the maximum size for the attached files. From the Home screen, select Scan > Email > Scan Settings and scroll down to select Attached File Max Size. Increase the setting or lower the file size of the scanned image. The memory is full. Wait for current jobs to finish and try again. A mail encryption error has occurred. Make sure the encryption certificate setting and product time setting are correct. A mail signature error has occurred. Make sure the signing certificate setting and product time setting are correct. An authentication error occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings. A communication error has occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings. You can also print a network status sheet to check the network connection. A file with the same name already exists in the specified folder for scanning. Delete the duplicate file or change the file name prefix. From the Home screen, select Scan > Network Folder/FTP > Scan Settings > File Name. 364
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